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Fiesta Hotel Athenee Palace

Traveller (512)
Pool & Beach (180)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Fiesta Hotel Athenee Palace is the ideal location for a couple or family to spend relaxed holidays in the island of Sicily. The Fiesta Hotel Athenee Palace is a newly-constructed hotel which offers guests modern and comfortable facilities. Harmoniously set in a luxuriant garden.
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Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Good to know
HOTEL STYLE
Mountain View
Great View
HOTEL CLASS
913Reviews
929Photos
70Q+A
52Room tips
Traveller rating
  • 443
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  • 27
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Popular mentions
We have just returned from a week at the Fiesta Garden Beach/Fiesta Athenee Palace Hotel. Unfortunately we were not impressed with the hotel. The breakfast is open until 10:30am however at 10:15am we were told there were no more pancakes - one of the only edible things at
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Response from Customer_Care_PHG, Guest Relations Manager at Fiesta Hotel Athenee Palace
Responded 12 Nov. 2018
Dear Guest, thank you for your time and for your review. We are sorry that you do not consider our hotel as a 4 star, but this is your opinion and we respect it. Our hotel is highly qualified in hygiene, safety and health issues. We apologize for not having fulfilled all your expectations and we will consider some points for improving our service. We are sorry and surprised at the same time in reading your comments that contrast with many other opinions of our customers, but we therefore believe that it was been not the best choice for your needs. All the package and the room description we have offered you are been published and explained to the travel agency. In all brochures and in our web page, there are all the rooms pictures, concerning your comments about the services or extras at the hotel, it is fair to say that the management offers to all tour operators a detailed information about all services and facilities available in our hotel, the duration and the costs. Nowhere is written that the outdoor pools are heated, it is written that the A / C works until September, it is written that the outdoor services and evening entertainment are guaranteed until mid-October. It is a duty of those who book early to inquire about the structure through the agencies and catalogs, you cannot complain because there is something that is not offered by the hotel before booking. Fiesta Hotels in Sicily have a very good answer from our customers for the good service, the kindness and courtesy of the staff, the quality and variety of the food, the beauty of the gardens and pools and for its strategical point for all excursions. Moreover, our staff is always very nice to all the customers and helpful in trying to solve their problems. The hotel is always described as a resort located 15 km from Cefalù and 4 km from the nearest village and has several bus connections to other towns like Palermo and Termini Imerese. We apologize for any misunderstanding there was, and we will do Best Regards from the Management
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+7
So we arrived at this hotel not knowing we had been upgraded as our original hotel booked was closed for the winter. Anyway rooms were a good size, nice sea view and lovely big bed. The hotel gardens and grounds were very well maintained with just a short walk through the
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Response from Customer_Care_PHG, Guest Relations Manager at Fiesta Hotel Athenee Palace
Responded 29 Oct. 2018
Dear Linda L. We thank you very much for your time and for your honest and positive review about our Hotel. Thanks for your great feedback on your upgrade sea view room, for the nice gar-dens and we are happy to know you appreciated the friendly and professional attitude of our ser-vice staff particularly Aldo in the restaurant for his help and patience in helping you. We are sorry, and we apologize to miss your expectations in some points, we hope your comments can contribute to improve. We in-form you, however, that about the entertainment service, the hotel has clearly published in the catalog that evening entertainment is not guaranteed in low season. We thank you again for your time and we hope to come back again in Sicily. Best Regards from all staff and Managing Debora
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Booked this hotel has a late break with my friend. Nice hotel. Rooms are lovely and cleaners are excellent. Lots of sun beds no issue finding a bed any time of the day. Gym was good. Although you can use it until after 8am in the morning. Lovely indoor pool for rainy days but
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Response from Customer_Care_PHG, Guest Relations Manager at Fiesta Hotel Athenee Palace
Responded 15 Oct. 2018
Dear Customer, First many thanks for your time and for your review on our hotel. we appreciate your words of praise and compliments intended to every aspect of our hotel, rooms, facilities, service, cleaning and catering. We are pleased to know that you spent nice days of relaxation We are sorry for not fully meet your expectations, but we believe that your comments are important to make futures improvements. We are grateful for your kind words about ours lovely rooms are lovely and excellent cleaners It is nice to read, you enjoyed our facilities. We hope to welcome you once again soon, with our most cordial greetings. Kind regards. Debora
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Extremely dissapointed with the entire holiday. Firstly hotel isn't a 4 star rating more like 3 stars. This is because there was no wifi in the rooms and barely any signal reaching outside of the room and by pool. Pool not cleaned properly as when going for a first dip there
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Response from Customer_Care_PHG, Guest Relations Manager at Fiesta Hotel Athenee Palace
Responded 9 Oct. 2018
Dear Customer, in respect of your opinion, we are sorry for your disappointment and for not fulfilling your expectations. We are continually committed to keeping an adequate standard for a 4-star hotel, offering an appreciable service to our customers while supporting a correct quality-price ratio. Most of our guests are satisfied and many come back with pleasure to stay in Il Fiesta Sicilia Resort. Our goal is customer satisfaction, we read his words to make improvements on the services of the hotel where it is necessary, we apologize for any inconvenience that may have occurred during his stay. We hope to welcome you in the future Yours sincerely Debora
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Having read some of the reviews I cannot believe they could have been staying in the same place. The Athenee Palace was one of the hotels we had considered on our May Sicily break, and we did not regret going there on this occasion. This complex does everything very well and
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Response from Customer_Care_PHG, Guest Relations Manager at Fiesta Hotel Athenee Palace
Responded 7 Oct. 2018
Dear guest, Thank you very much for your review on our resort and for choosing us as the place where spend your holidays. We are so happy to know our food choice, the friendliness of our staff and the entertainment offered in our Hotel pleased you. Our maintenances team philosophy always gives precedence to guest problems for this we have done all the possible to improve WI-FI . It has been an intense pleasure to read your kind words about kindness of all the staff . I appreciate that all our staff shows the passion and responsibility that they put into their work. The sensation you feel well liked and well know that every single worker pays attention to what he does with all customers overcomes small defects and gives a nice feeling of comfort and relaxation that are the aims of a good holiday. It is good to see that you were satisfied with our lovely rooms and that you spent a wonderful time here with us. We are happy to know you enjoyed our food choice in the restaurant and that you had an amazing time with us. We are looking forward to seeing you soon again at the Fiesta Resort in Sicily. Greetings Debora
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorFiesta Hotel Athenee Palace
The Standard Room with Sea View at the Fiesta Hotel Athenee Palace
Photo provided by managementFiesta Hotel Athenee Palace
Habitación
Tutto ben pulito e sistemato
Asciugamani pulite e profumate
Professional photo exclusively commissioned by TripAdvisorFiesta Hotel Athenee Palace
The Standard Room with Garden View at the Fiesta Hotel Athenee Palace
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12345632
We can give our e mail address in this chat. please see in our web page palladiumhotelgroup. anyway our tel. nmb. 0039 0921 930011 or try with sicilia.palladiumhotelgroup ....... regards Debora Debora
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Hi there, in October can be about 18/20 degrees - . If you are on all inclusive then you can ask for bottled water every day. The nearest supermarket is at 4km.
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Hallo, yes for 3 person is perfect, a King size bed and an extra bed. Best Regards Debora
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Hallo , yes like you can read above, we disposal for salad buffet and vegetaron corner every day. Regards Debora
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12345614
"The rooms on the garden are more quiet as the animation is on the pool/sea side."
"Choose odd room numbers that has a nice sea view. All rooms we saw had one big bed + 2 extra beds. Not so much space left."
"Garden View"
"Go for the higher floor levels away from Reception"
"Sea view with balcony."
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PRICE RANGE
USD 116 - USD 360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta hotel cefalu
LOCATION
ItalySicilyProvince of PalermoCampofelice di Roccella
NUMBER OF ROOMS
273
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