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Hokuten no Oka Lake Abashiri Tsuruga Resort

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213 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Los Altos Hills, California
Reviewed 3 November 2016

This Tsuruga hotel asked me to walk without slipper, although I ask them, who refused to provide such arrangement and strongly asked me to walk with only my socks. Since I had to stay in same manner at two Tsuruga hotels consecutively, I had to use my cane after the stay here. I will never go back to such hotel...

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Helpful?
Thank M M
Coffs Harbour
Reviewed 8 September 2016

My husband and I had one night here as a special treat on our Japan journey. Unfortunately we arrived too early for check in, so were told to wait in the lounge until 3. First time we have encountered this. However we were permitted to check in at 2.15. We had a western room, which was nice, but nothing outstanding....

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Helpful?
Thank lynatbello
Management response:

Dear guests; We sincerely appreciate you taking the time to write about your recent stay with us. We are so sorry to hear that your experience did not live up to your expectations that we strive to provide our guests. Thank you very much for sharing the details of your stay and your recommendations for enhancement. We certainly look forward...

Geneva, Switzerland
Reviewed 29 August 2016 via mobile

We are a Spanish family of four and have just had a wonderful stay at this hotel. The reception when we arrived, in particular by the lady who checked us in, was outstanding. The two rooms we were given splendid and with a beautiful view. Dinner and breakfast buffet were both excellent, the onsen very good and relaxing and the...

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Helpful?
Thank Wanderer188057
Management response:

Dear Guests; We are delighted that you had an overall positive stay and appreciate your kind compliments about the hotel. I am very glad you enjoyed our modern , beautiful Ryokan as well as the short harp show designed to wow our guests. We look forward to welcoming you back soon. Yours sincerely;

Reviewed 29 July 2016 via mobile

How we ended up staying in this hotel is just by chance. I wanted to thank hotel.com for upgrading us to stay at this hotel. Initially we have booked in other hotel but as the hotel we booked is closed for unknown reasons, hotel.com contacted us and said they have upgraded us to stay at this hotel. When we arrived,...

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1Thank Redmarlboroman
Management response:

Dear Guests; Thank you for sharing your experience here on TripAdvisor. I am also delight to read you really enjoyed your stay at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort. I am glad to know you enjoyed our modern and traditional Japanese Roykan facility. Did you know we offer many exciting room packages on our website and have a best...

Vancouver, Canada
Reviewed 21 July 2016

This is a kind of fancy hotel located on a hilltop near Lake Abashiri. Our room came with a view of a typical Hokkaido fields of sugar beats and barley and beyond them was Lake Abashiri. The room was very comfortable with two twin beds. It also came with a nice bathroom with a full bath tub. The hotel has...

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Helpful?
Thank Chuzaa
Management response:

Dear Guests; Thank you for leaving us kind comments regarding your stay and your patience. We are so delight to read that you are satisfied with the room, onsen and the greeter staff. We are sorry to hear that several aspects of your stay did not meet your expectation and apologise for your less than satisfactory dining experience. We continually...

Singapore
Reviewed 13 June 2016 via mobile

- booked through their English website which was easy, compared to other Japanese hotels. Book early to save. - 1st class hospitality and service you will never find in other hotels. - Hotel provides bbq mash mallows and ramen for supper (free) so you never need to step out - excellent Open onsen with mix western and tatami room, good...

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Thank Andrew3889
TsurugaGroup, 支配人 at Hokuten no Oka Lake Abashiri Tsuruga Resort, responded to this review

Dear Guests; Thank you for sharing your review following your recent visit at HOKUTEN NO OKA Lake Abashiri Tsuruga Resort. It is motivating to know that we exceeded your expectation following your stay with us. Thank you for your kind recommendation about our English reservation website and our hospitality and service. Thank you for staying at other hotels in our...

Singapore
Reviewed 12 June 2016 via mobile

Stayed a night in the Japanese style family room. Hotel was full that night with your groups. The room was quite spacious. We had 5 futons side by side and there was space for 2 little tables in the room. The room was clean. Buffet dinner was great, even had a small selection of vegetables and pork for shabu shabu....

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Thank WanChew
TsurugaGroup, 支配人 at Hokuten no Oka Lake Abashiri Tsuruga Resort, responded to this review

Dear guests; Thank you for taking the time to share your lovely review! Your positive comments that the room was spacious & clean and the meal was great were most appreciated! It is motivating for them to hear that these efforts have been noticed. We are delighted that your high recommendation and I hope that we have the pleasure of...

Hong Kong, China
Reviewed 2 June 2016

hv stayed in Tsuruga onsen resorts in various locations but this one is our first stay. It has its signature wooden sculptures as part of its decorations. Our twin room was spacious and had a nice view of Abashiri-ko. We enjoyed the sunset view on its sofa. Buffet dinner was sumptuous with a good mix of western and jp style...

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Thank DLi_hk
TsurugaGroup, 支配人 at Hokuten no Oka Lake Abashiri Tsuruga Resort, responded to this review

Dear Guests; Thank you for posting a fabulous review of your family stay at Hokuten no Oka Lake Abashiri Tsuruga Resort ,it certainly sounds like you had a most enjoyable visit in Hokkaido. I am extremely pleased you enjoyed your stay with us and were impressed with our facilities and fresh & wide various food. We certainly have different rooms...

Singapore
Reviewed 28 May 2016 via mobile

Beautiful place with artistic and intriguing designs. Huge, spacious and clean rooms. This resort serves one of the best breakfast and dinner that I've ever had. The onsen here is world class with good facilities and amenities. Had a good experience with sauna, cold pool, indoor and outdoor steam bath 🛀. The resort also offers free flow of coffee and...

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Thank Conjurer
TsurugaGroup, 支配人 at Hokuten no Oka Lake Abashiri Tsuruga Resort, responded to this review

Dear Guests; Thank you for taking the time to share this wonderful review with us. It is marvelous to welcome you to Hokuten No Oka Lake Abashiri Tsuruga Resort and I am pleased to read that your stay with us fulfilled all your expectations, from the beautiful artistic designs to the exceptional Onsen and fresh food that we continuously strive...

Hong Kong, China
Reviewed 2 April 2016

We stayed here for two nights with two rooms half-board. The hotel is by itself on a slope and not so close to the town centre and Lake Abashiri although you could see the lake from your room window. Its about a 8-10 mins drive. We drove so there was no problem with getting in and out, otherwise you might...

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Thank Terri T
TsurugaGroup, 支配人 at Hokuten no Oka Lake Abashiri Tsuruga Resort, responded to this review

Dear Guests; Thank you for posting a glowing review of your stay at Hokuten no Oka Lake Abashiri Tsuruga Resort. We very much appreciate your kind compliments that you enjoyed the hotel design character , friend staff and the accommodation. We are delighted to read that our buffet is one of the best you have tasted and Thank you for...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Smoking rooms available
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Concierge

Additional Information about Hokuten no Oka Lake Abashiri Tsuruga Resort

Address: 159 Yobito, Abashiri 099-2421, Hokkaido
Region: Japan > Hokkaido > Abashiri > Abashirikohan Onsen
Price Range: $155 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hokuten no Oka Lake Abashiri Tsuruga Resort 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Hokutennooka Lake Abashiri Tsuruga Hotel
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Questions & Answers

Questions? Get answers from Hokuten no Oka Lake Abashiri Tsuruga Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick a room on high floors having good view of Abashiri-ko”
  • Morning view
  • sunset over Abashiri-ko
  • spacious twin room with long sofa
 of 5 bubbles DLi_hk, 1 Jun 2016 | Read review
“Ko no Za Japanese and Western style Room with Private open-air bath”
  • Private onsen
 of 5 bubbles 311ceciliac, 27 Mar 2016 | Read review
“If a private onsen is important to you, make sure to choose the correct room.”
 of 5 bubbles hkgmatt, 17 Jul 2015 | Read review
“Get the room with the private onsen!”
 of 5 bubbles iSnap, 24 Jun 2015 | Read review
“The rooms with onsen inside the room on 2/F are superb!!!”
  • Outdoor area of room
  • Nice modern bathroom
  • Outdoor private onsen
  • Comfy room
 of 5 bubbles BrandonAshin, 17 Aug 2014 | Read review
5 of 5
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