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Novotel Melbourne Glen Waverley

285 Springvale Rd, Glen Waverley, Monash, Victoria 3150 Australia
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Traveller (181)
Room & Suite (126)
Dining (43)

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AU$229
AU$229
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#1 of 5 hotels in Glen Waverley
Location
Cleanliness
Service
Value
Novotel Melbourne Glen Waverley is ideally located in the centre of the City of Monash. The 200 room hotel is adjacent to a cinema complex and surrounded by over 35 restaurants and cafes, including The Glen Shopping Centre, while a 2 minute walk to the Glen Waverley Railway Station gives direct access to the city centre, Melbourne Cricket Ground and Marvel Stadium.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Conference facilities
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
1310Reviews10Q+A100Room tips

Reviews
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Malcolm O wrote a review 5 Feb
Hobart20 contributions19 helpful votes
Great position; welcoming staff; good food options - especially breakfast. Only disappointment was the swimming pool being so cold for the average person, however, this was the first time out of half a dozen visits that something was wrong. Would have appreciated it warming up over 48 hours though !
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 2 weeks ago
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest feedback and are glad to hear that, overall, your stay was satisfactory. However, we regret that some aspects of your experience fell short of expectations. We apologize for the inconvenience caused by the chilly pool temperature. We understand the disappointment this may have caused, especially since it was one of the main reasons for choosing our establishment. Your comments regarding this matter will be shared with our maintenance team to ensure that the pool temperature is adequately regulated in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ashan Abeykoon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Partlyblonde wrote a review 2 Feb
Sherbrooke, Australia413 contributions162 helpful votes
Well appointed rooms and modern bathrooms. The hotel staff were lovely and we enjoyed the buffet breakfast (although in 2024 it would be nice to see some vegan options and foods like avocado, fresh tomatoes, feta and butter alternatives) Great value for money for an overnight stay.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Additional cost for more than one car but other parking nearby is available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 2 weeks ago
Dear valued guest, Thank you for choosing Novotel for your recent stay, and for taking the time to share your feedback. We are delighted to hear that you found our well-appointed rooms and modern bathrooms to your liking. Our team takes great pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your positive comments about our lovely hotel staff and the buffet breakfast. Your feedback is invaluable to us, and we are committed to continuously improving our offerings. Regarding your suggestion for vegan options and other specific foods, we appreciate your input and will certainly take it into consideration as we refine our menu. It’s wonderful to know that you found our hotel to be great value for money during your overnight stay. We look forward to welcoming you back soon, and please feel free to reach out if there’s anything else we can assist you with. Regards, Ashan Abeykoon, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AndrewAustralian wrote a review Dec 2023
Bruce, Australia242 contributions45 helpful votes
I like this hotel so much I have already booked my Christmas 2024 stay, on the day I checked out from my Christmas 2023 stay. Kavita helped me with some reservation questions on one of her days off, which was really kind. I love the orange juice making machine at breakfast. The indian food is amazing. really appreciate the way my preferred room is set up exactly like i like it. was nervous about new parking arrangements involving number plate recognition but they worked well. see photos in my Tripadvisor profile for some photos of my stay.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Higher floors are quietest.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 31 Dec 2023
Dear Andrew, Thank you for choosing Novotel Melbourne Glen Waverley as your preferred destination and for sharing your wonderful experience with us. We're absolutely thrilled to learn that you enjoyed your Christmas stay and that you've already made arrangements for the next one! It's heartening to hear about your positive interactions with Kavita; we'll make sure she receives the recognition she deserves. We're delighted that our facilities, including the orange juice machine and the Indian cuisine, added to the enjoyment of your stay. Knowing that your preferred room setup met your expectations is truly gratifying, and we appreciate your trust in us to deliver a personalized experience. We've also noted your mention of the new parking arrangements, and we're pleased to know that they worked well for you. It's guests like you who make our efforts worthwhile, and we can't wait to welcome you back for another memorable stay during Christmas 2024. If there's anything specific you'd like for your upcoming visit, please don't hesitate to let us know. Sincerely, Ashan Abeykoon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patskie28 wrote a review Nov 2023
1 contribution
The staff on the welcome are amazing, service staff will go the extra end to look after you, The rooms are extremely clean and well-presented. The staff will always go the extra mile to look after you.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 24 Nov 2023
Dear Guest, Thank you for your heartening review! We're delighted to hear that you had an amazing experience with our welcoming staff. Our team takes pride in going the extra mile to ensure our guests feel well taken care of. It's fantastic to know that you found our rooms extremely clean and well-presented. Maintaining a comfortable and spotless environment for our guests is a top priority for us. Your kind words motivate us to continue delivering exceptional service. We appreciate your feedback and hope to welcome you back for another memorable stay. Warm regards, Ashan Abeykoon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James Adam wrote a review Aug 2023
Phuket, Thailand398 contributions273 helpful votes
+1
The worst hotel experience ever, should be rated 2 stars (Max). I was in Melbourne for eye surgery, so I thought I would treat myself. WORST mistake ever, Accor is a sub standard chain and cares only about getting as much money out of you as possible. First, I arrived back after lunch with my eye bandaged after 2 hours of surgery, only to find someone DRILLING into the wall next room. Rang reception who told me "don't worry, he should be finished in half an hour"....The room, smallest fridge I have ever seen, unable to put half a small pizza box in there, Boring decor, too cheap to even bother putting a print on the wall. No cutlery, plates etc, not even a saucer. This is all designed to make you spend money at their bar & restaurant. Ordered room service, they said 15 minutes so went to take a shower, came out to find phone ringing. They had already brought up the sub standard burger after 5 minutes, I didn't answer so they took it away. Then brought the SAME burger & fries back, lukewarm & tasteless (cost $25). Unable to plug laptop in to old 70's style plug on "work" table. I wish I had gone to a nice motel like I normally do, at least they don't charge you $25 a day to park your car, Very very disappointing, I will NEVER stay at an Accor place again. Not even 3 stars.!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 10 Aug 2023
Dear James, Thank you for your review from your recent visit to Novotel Melbourne Glen Waverley. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations when staying with us. I apologise for the maintenance works that was happening during your stay, unfortunately during the day was the only time these works could be actioned and it was emergency works for safety reasons however, we did cut them short for you. In relation to additional amenities in the rooms such as cutlery places etc, please let our team know if you require any additional amenities in your room and we will be happy to provide these. I am very sorry if we let you down on this occasion in regards to your room service, I will share this feedback with our Director of Food and Beverage. We appreciate your input regarding the parking charges, and we apologise for any disappointment this may have caused. Our parking fees are in line with the local market and helps us maintain and improve our parking facilities for the convenience of the guests. Nevertheless, we understand your perspective, and we will take your feedback into consideration as we constantly evaluate our services. Thank you again for sharing your thoughts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stuart B wrote a review Aug 2023
Ballarat, Australia74 contributions28 helpful votes
Pretty basic. Rooms are lovely. But common and shared facilities feel like it was once a nice hotel, but aging. Felt a little like someone’s hobby as a hotel. Ticks all the Novotel boxes, but only just. Pool is very basic. Watch out for the car parking. The car park was designed by someone who has never driven a car. It is weirdly tight. And charging $25 for parking is outrageous this far out of the CBD. Room service was excellent. Just remember that there is an unusual service charge “on top” of the price list.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: The gym is well appointed. But the sauna is incredibly dangerous, with non compliant heaters in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 11 Aug 2023
Dear Stuart, Thank you for sharing your insights regarding your recent stay at Novotel Melbourne Glen Waverley. We appreciate your honest feedback and regret any disappointment you may have experienced. We take your comments seriously and will certainly review the areas you highlighted for potential improvements. We are glad to hear that you found the rooms to be lovely, as we strive to provide a comfortable environment for our guests. However, we apologise for any perception of aging in our common and shared facilities. Our team is committed to ensuring that the entire property maintains the high standards that Novotel is known for. Regarding the pool and car parking, we apologise for any inconvenience caused. We understand your concerns and will assess these aspects to enhance our guests' experience. Thank you again for sharing your thoughts and we hope to welcome you back in the near future. Sincerely, Novotel Melbourne Glen Waverley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Visa W wrote a review July 2023
1 contribution
This is a great hotel for business which I have now stayed 8 times where each time staff members are very friendly and courteous. On my last stay I felt the service was lacking. My room I was given was not clean and when I went back to the front desk, the Manager Shiv was not helpful and was very rude to me and would not even listen to what I was saying. I hope the service can pick back up and more training can be given to staff.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 1 Aug 2023
Dear Visa, I appreciate you taking the time to provide feedback regarding your recent stay at Novotel Melbourne Glen Waverley. I am pleased to hear you have enjoyed all of your previous stays with us and we thank you for your loyalty. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations, I am thankful you brought your thoughts to our attention so we may improve our services moving forward. I would also like to thank you for your patience as we train new staff members. We hope to welcome you back again soon to Novotel Melbourne Glen Waverley. Thank you for sharing your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NushBoo wrote a review July 2023
London, United Kingdom97 contributions126 helpful votes
This is a generous 4 (probably would have been 3.5 if I could) but a decent hotel if you need to be this side of town. It’s never going to be the height of luxury being in this location but my room appeared to be recently refurbished and was clean and comfortable with all modern conveniences, although the bathroom was a bit spartan. Breakfast service was a little chaotic, someone said they were short staffed. Location is handy for trains to central Melbourne, and the Glen shopping centre is 5 minutes walk away and impressive. Also for fellow Brits, Ramsay Street is a 5 minute Uber away!
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 30 July 2023
Dear NushBoo, I appreciate you taking the time to provide feedback from your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit with us and found our hotels location to be a convenient option for you. This undoubtedly serves as great motivation for our team to continue refining our facilities and services. We also thank you for the feedback regarding our rooms, I will pass this along to our management team. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Novotel Melbourne Glen Waverley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AndrewAustralian wrote a review July 2023
Bruce, Australia242 contributions45 helpful votes
+1
Had a fantastic stay. Griffin helped me find a room that suited me perfectly. The room has two beds in it, which I really like, is high up in hotel, and has a walk in shower. Kavita was super helpful, and remembered me from some years ago, when she kindly gave me a soap holder, which I still have in my home office, after I mentioned I liked it. Kavita also kindly gave me a tour of the room after check in. Mannoj kindly reconfigured the fridge in my room, so I could have all my drink bottles upright, which was super kind of him. He also kindly said he would look into having the two power outlet under the table between the two beds converted to a 4 power outlet, before my next visit. The restaurant here is now amazing. Some of the best Indian food I have ever had, and the prices are very good if you are not an Accor Plus member, and excellent if you are one, and get a discount as a couple on meals. I have a picture of two curries I had in my profile. I am really looking forward to my next visit at Christmas time.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The entire hotel is very quiet, which I love, but I find the very quietest rooms are on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 13 July 2023
Dear Andrew, I appreciate you taking the time to tell us about your most recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you had an enjoyable visit and it is lovely to hear you enjoyed our restaurant Meze. Additionally it is delightful to know that our team looked after you well during check-in and throughout your stay, it is always a pleasure being able to share positive feedback with the team; so thank you and I will pass these comments onto Griffin, Kavita and Mannoj. We look forward to welcoming you back again in December! Sincerely, Novotel Melbourne Glen Waverley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erick Ruiz wrote a review May 2023
Richmond, Texas4 contributions2 helpful votes
Service people are always doing something else instead of serving people. The rooms have so many problems, the AC is not working, the TV channels are very limited, I could connect a streaming device to the TV, etc. For that reason or more I had to move to 3 different rooms and all of them were the same.
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Date of stay: May 2023Trip type: Travelled on business
Room Tip: Try to stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 31 May 2023
Dear Erick, I appreciate you taking the time to tell us about your recent experience with us. I am however sorry that our service did not quite meet your expectations, please accept my sincere apologies for this. With regard to the TV, we have recently installed Foxtel and we have had some issues but these have now been all rectified. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and allows us to constantly learn and improve our product and our service. Thank you once more and we look forward to welcoming you back to Novotel Glen Waverley in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$210 - AU$258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel glen waverley hotel glen waverley, novotel melbourne, accor glen waverley, glen waverley novotel
LOCATION
AustraliaVictoriaGreater MelbourneMonashGlen Waverley
NUMBER OF ROOMS
200
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL MELBOURNE GLEN WAVERLEY (AU$210): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Novotel Melbourne Glen Waverley
Which popular attractions are close to Novotel Melbourne Glen Waverley?
Nearby attractions include Strike Glen Waverley (0.01 km), Central Reserve (0.4 km), and Village Cinemas Century City (0.01 km).
What are some of the property amenities at Novotel Melbourne Glen Waverley?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Melbourne Glen Waverley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Melbourne Glen Waverley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Melbourne Glen Waverley?
Yes, parking is available to guests.
What are some restaurants close to Novotel Melbourne Glen Waverley?
Conveniently located restaurants include The Black Toro, Elephant Corridor, and YOMG Glen Waverley.
Are there opportunities to exercise at Novotel Melbourne Glen Waverley?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Novotel Melbourne Glen Waverley have airport transportation?
Yes, Novotel Melbourne Glen Waverley offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Novotel Melbourne Glen Waverley located near the city centre?
Yes, it is 0.2 km away from the centre of Glen Waverley.
Are any cleaning services offered at Novotel Melbourne Glen Waverley?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Melbourne Glen Waverley offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.