Novotel Melbourne Glen Waverley
285 Springvale Rd, Glen Waverley, Monash, Victoria 3150 Australia
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About
#2 of 11 hotels in Glen Waverley
Location
Cleanliness
Service
Value
Novotel Melbourne Glen Waverley is ideally located in the centre of the City of Monash. The 200 room hotel is adjacent to a cinema complex and surrounded by over 35 restaurants and cafes, including The Glen Shopping Centre, while a 2 minute walk to the Glen Waverley Railway Station gives direct access to the city centre, Melbourne Cricket Ground and Marvel Stadium.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Conference facilities
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English
Location
81Good for walkers
Grade: 81 out of 100
92Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
285 Springvale Rd, Glen Waverley, Monash, Victoria 3150 Australia
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Rental CarsSee all Glen Waverley car hire
1308Reviews10Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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The staff on the welcome are amazing, service staff will go the extra end to look after you, The rooms are extremely clean and well-presented. The staff will always go the extra mile to look after you.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 2 weeks ago
Dear Guest, Thank you for your heartening review! We're delighted to hear that you had an amazing experience with our welcoming staff. Our team takes pride in going the extra mile to ensure our guests feel well taken care of. It's fantastic to know that you found our rooms extremely clean and well-presented. Maintaining a comfortable and spotless environment for our guests is a top priority for us. Your kind words motivate us to continue delivering exceptional service. We appreciate your feedback and hope to welcome you back for another memorable stay. Warm regards, Ashan Abeykoon General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The worst hotel experience ever, should be rated 2 stars (Max). I was in Melbourne for eye surgery, so I thought I would treat myself. WORST mistake ever, Accor is a sub standard chain and cares only about getting as much money out of you as possible. First, I arrived back after lunch with my eye bandaged after 2 hours of surgery, only to find someone DRILLING into the wall next room. Rang reception who told me "don't worry, he should be finished in half an hour"....The room, smallest fridge I have ever seen, unable to put half a small pizza box in there, Boring decor, too cheap to even bother putting a print on the wall. No cutlery, plates etc, not even a saucer. This is all designed to make you spend money at their bar & restaurant. Ordered room service, they said 15 minutes so went to take a shower, came out to find phone ringing. They had already brought up the sub standard burger after 5 minutes, I didn't answer so they took it away. Then brought the SAME burger & fries back, lukewarm & tasteless (cost $25). Unable to plug laptop in to old 70's style plug on "work" table. I wish I had gone to a nice motel like I normally do, at least they don't charge you $25 a day to park your car, Very very disappointing, I will NEVER stay at an Accor place again. Not even 3 stars.!!…
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Date of stay: August 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 10 Aug 2023
Dear James, Thank you for your review from your recent visit to Novotel Melbourne Glen Waverley. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations when staying with us. I apologise for the maintenance works that was happening during your stay, unfortunately during the day was the only time these works could be actioned and it was emergency works for safety reasons however, we did cut them short for you. In relation to additional amenities in the rooms such as cutlery places etc, please let our team know if you require any additional amenities in your room and we will be happy to provide these. I am very sorry if we let you down on this occasion in regards to your room service, I will share this feedback with our Director of Food and Beverage. We appreciate your input regarding the parking charges, and we apologise for any disappointment this may have caused. Our parking fees are in line with the local market and helps us maintain and improve our parking facilities for the convenience of the guests. Nevertheless, we understand your perspective, and we will take your feedback into consideration as we constantly evaluate our services. Thank you again for sharing your thoughts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pretty basic. Rooms are lovely. But common and shared facilities feel like it was once a nice hotel, but aging. Felt a little like someone’s hobby as a hotel. Ticks all the Novotel boxes, but only just. Pool is very basic. Watch out for the car parking. The car park was designed by someone who has never driven a car. It is weirdly tight. And charging $25 for parking is outrageous this far out of the CBD. Room service was excellent. Just remember that there is an unusual service charge “on top” of the price list.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: The gym is well appointed. But the sauna is incredibly dangerous, with non compliant heaters in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 11 Aug 2023
Dear Stuart, Thank you for sharing your insights regarding your recent stay at Novotel Melbourne Glen Waverley. We appreciate your honest feedback and regret any disappointment you may have experienced. We take your comments seriously and will certainly review the areas you highlighted for potential improvements. We are glad to hear that you found the rooms to be lovely, as we strive to provide a comfortable environment for our guests. However, we apologise for any perception of aging in our common and shared facilities. Our team is committed to ensuring that the entire property maintains the high standards that Novotel is known for. Regarding the pool and car parking, we apologise for any inconvenience caused. We understand your concerns and will assess these aspects to enhance our guests' experience. Thank you again for sharing your thoughts and we hope to welcome you back in the near future. Sincerely, Novotel Melbourne Glen Waverley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great hotel for business which I have now stayed 8 times where each time staff members are very friendly and courteous. On my last stay I felt the service was lacking. My room I was given was not clean and when I went back to the front desk, the Manager Shiv was not helpful and was very rude to me and would not even listen to what I was saying. I hope the service can pick back up and more training can be given to staff.
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Date of stay: June 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 1 Aug 2023
Dear Visa, I appreciate you taking the time to provide feedback regarding your recent stay at Novotel Melbourne Glen Waverley. I am pleased to hear you have enjoyed all of your previous stays with us and we thank you for your loyalty. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations, I am thankful you brought your thoughts to our attention so we may improve our services moving forward. I would also like to thank you for your patience as we train new staff members. We hope to welcome you back again soon to Novotel Melbourne Glen Waverley. Thank you for sharing your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a generous 4 (probably would have been 3.5 if I could) but a decent hotel if you need to be this side of town. It’s never going to be the height of luxury being in this location but my room appeared to be recently refurbished and was clean and comfortable with all modern conveniences, although the bathroom was a bit spartan. Breakfast service was a little chaotic, someone said they were short staffed. Location is handy for trains to central Melbourne, and the Glen shopping centre is 5 minutes walk away and impressive. Also for fellow Brits, Ramsay Street is a 5 minute Uber away!
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Date of stay: July 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 30 July 2023
Dear NushBoo, I appreciate you taking the time to provide feedback from your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit with us and found our hotels location to be a convenient option for you. This undoubtedly serves as great motivation for our team to continue refining our facilities and services. We also thank you for the feedback regarding our rooms, I will pass this along to our management team. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Novotel Melbourne Glen Waverley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a fantastic stay. Griffin helped me find a room that suited me perfectly. The room has two beds in it, which I really like, is high up in hotel, and has a walk in shower. Kavita was super helpful, and remembered me from some years ago, when she kindly gave me a soap holder, which I still have in my home office, after I mentioned I liked it. Kavita also kindly gave me a tour of the room after check in. Mannoj kindly reconfigured the fridge in my room, so I could have all my drink bottles upright, which was super kind of him. He also kindly said he would look into having the two power outlet under the table between the two beds converted to a 4 power outlet, before my next visit. The restaurant here is now amazing. Some of the best Indian food I have ever had, and the prices are very good if you are not an Accor Plus member, and excellent if you are one, and get a discount as a couple on meals. I have a picture of two curries I had in my profile. I am really looking forward to my next visit at Christmas time. …
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The entire hotel is very quiet, which I love, but I find the very quietest rooms are on the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 13 July 2023
Dear Andrew, I appreciate you taking the time to tell us about your most recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you had an enjoyable visit and it is lovely to hear you enjoyed our restaurant Meze. Additionally it is delightful to know that our team looked after you well during check-in and throughout your stay, it is always a pleasure being able to share positive feedback with the team; so thank you and I will pass these comments onto Griffin, Kavita and Mannoj. We look forward to welcoming you back again in December! Sincerely, Novotel Melbourne Glen Waverley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service people are always doing something else instead of serving people. The rooms have so many problems, the AC is not working, the TV channels are very limited, I could connect a streaming device to the TV, etc. For that reason or more I had to move to 3 different rooms and all of them were the same.
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Date of stay: May 2023Trip type: Travelled on business
Room Tip: Try to stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 31 May 2023
Dear Erick, I appreciate you taking the time to tell us about your recent experience with us. I am however sorry that our service did not quite meet your expectations, please accept my sincere apologies for this. With regard to the TV, we have recently installed Foxtel and we have had some issues but these have now been all rectified. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and allows us to constantly learn and improve our product and our service. Thank you once more and we look forward to welcoming you back to Novotel Glen Waverley in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exceptional service- friendly front desk , rooms prepared on time . Rooms clean . Excellent location - train station , choices of restaurants . Reception staff very accomodating to requests . Will definitely return .
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Review collected in partnership with Accorhotels.com
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 12 Apr 2023
Dear Patricia, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score and positive feedback. It is lovely to hear our staff looked after you well during your stay and that you found our hotels location a convenient option. Your feedback undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Warm Regards, Novotel Melbourne Glen Waverley
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was my first stay here and it was excellent - I felt very welcomed when checking in and received acknowledgement of my ALL loyalty. The room was spacious, comfortable, clean and quiet; while not quite as modern as some (say the South Wharf Novotel) everything was in good condition and the bed was extremely comfortable - I'm not normally a fan of 'king' beds being comprised of 2 king singles, however the topper ensured the join between them was essentially imperceptible. Despite my room being on the side facing the busy road, I didn't hear any traffic noise. Location is excellent, just a couple of minutes' walk to numerous restaurants, as well as close to the railway station, with entertainment options including cinema and bowling right there too.
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Date of stay: March 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 17 Mar 2023
Thank you so much for your feedback regarding your recent stay here at Novotel Melbourne Glen Waverley! I am pleased to hear you had a comfortable stay and enjoyed our king beds. It is lovely to hear that you felt welcomed by our friendly team and that you did not have any disruptions whilst in house by our busy road. This feedback undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Amazing stay at this awesome hotel. Firstly you will be welcomed by the lovely reception staff including Niel, Phuy Phuy and Abbey.. VIP parking for accor plus members leading to a fantastic, quiet and spotless room. We enjoyed the great facilities next to the hotel including bowling, movie theatres and much more. Later relaxed with a quick dip in the pool and soothed our souls with the sauna downstairs which was a great area including a gym for the fitness fanatics. Dinner will take you on a Mediterranean adventure but with access to the bar menu covers all bases and tastes. Wonderfully looked after by the most professional and warm Condan, with backup from Viruda. Everything was cooked to perfection and delightful. We had a great staycation at this great hotel highly recommend and woke rejuvenated nestled in between the most luxurious sheets, ready for the week ahead! Huge thank you team Novotel Glen Waverley! Mr Dean…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Novotel Melbourne Glen Waverley
Responded 28 Jan 2023
Dear Mr Dean, Thank you so much for your descriptive and informative review from your recent stay with us here at Novotel Melbourne Glen Waverley. I am pleased to hear you had a relaxing and comfortable stay and enjoyed the use of our facilities and found our hotel location a convenient option for you. We appreciate your kind feedback towards our front office staff Neil, Phyu Phyu and Abbee, they are a great value to our team. I will pass along your feedback to all of our departments as this undoubtedly serves as great motivation for all of our team's to continue refining our facilities and services. Thank you again for sharing your thoughts and we hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 132 - USD 159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel glen waverley hotel glen waverley, novotel melbourne, accor glen waverley, glen waverley novotel
LOCATION
AustraliaVictoriaGreater MelbourneMonashGlen Waverley
NUMBER OF ROOMS
200
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Frequently Asked Questions about Novotel Melbourne Glen Waverley
Which popular attractions are close to Novotel Melbourne Glen Waverley?
Nearby attractions include Strike Glen Waverley (0.01 km), Village Cinemas Century City (0.01 km), and Central Reserve (0.4 km).
What are some of the property amenities at Novotel Melbourne Glen Waverley?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Melbourne Glen Waverley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Melbourne Glen Waverley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Melbourne Glen Waverley?
Yes, parking is available to guests.
What are some restaurants close to Novotel Melbourne Glen Waverley?
Conveniently located restaurants include The Black Toro, Elephant Corridor, and YOMG Glen Waverley.
Are there opportunities to exercise at Novotel Melbourne Glen Waverley?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Novotel Melbourne Glen Waverley have airport transportation?
Yes, Novotel Melbourne Glen Waverley offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Novotel Melbourne Glen Waverley located near the city centre?
Yes, it is 0.2 km away from the centre of Glen Waverley.
Are any cleaning services offered at Novotel Melbourne Glen Waverley?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Melbourne Glen Waverley offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.