The staff at the hotel was friendly, Unfortunately the condition of the hotel was below expectation, especially the carpet conditon. We shortened our stay and moved to Hotel Chatstone, slightly more expensive, but significantly better 5-star hotel, and right next to the Chatsone Shopping Mall, which is the biggest shopping Center in Australia.
Central location with shops near by, friendly and helpful staff. The room was well presented, neat, tidy and clean with a comfortable bed (pleasant change from another recent stay with another company).
Have stayed here quite a few time and is nice hotel however seems the offering has gone backwards. Bed was so uncomfortable, sagging in the middle ended up sleeping on a couch. Room was clean but bathroom door handle was falling off, in room facilities no better than a lower cost hotel. No room service however there restaurants in complex. Would not rate it 4 star.
Unfortunately they are charging top dollar for the rooms but giving second grade facilities. How can a plus member take advantage of the program if the restaurant isn’t open? And they’re only offering a cleaning service every second day but as I said still charging full rates. No warning of the drop in service until you arrive. Just not good value at the moment.
Staff were very friendly and helpful...especially Den on the font desk! Hotel is close to large shopping centre and has many wonderful restaurants and cafes close by too. Breakfast was very nice every morning too!
Very comfortable stay ,Thankyou Novotel Glen Waverley for honouring my cancelled stay . Really enjoyed our stay of three days from boxing day . We had a room with a view which was nice and quiet , comfortable bed and received a very nice fruit platter and a bottle of wine . The breakfast was excellant as was the coffee . We will return as i find the hotel very convenient to our needs and close to the train station and The Glen shopping centre .also cinema and restaurants next door
Stayed a year ago and was looking forward to a return to the Novotel Glen Waverley. Was fantastic to see Anastasia & Mathew again along with their exception hospitality and service at reception & in the bistro 👍 Room was awesome and sanitised. Impressed again with the electric layout and plugs and power points where you need them. Bistro was fantastic and a thank you to Mathew and Michael. Big thank you also to the welcoming and smiling Kavita. Great spot close to so many things and really quiet rooms makes this an easy high recommendation for your hotel requirements. Thanks team, I definitely felt spoiled as an Accor Platinum member and see you all soon.
The Novotel Glen Waverley is in a great location, close to lots of options for eating. The room was fantastic, very spacious, clean, bed was perfect. Love the style of the rooms also. Parking easy. Recommend them for sure.
They are still recovering from the pandemic restrictions. No buffet breakfast, restaurant closed, no biscuits in room, no handtowels, minimum soap. However staff were excellent despite the circumstances!
We came to Mel. to visit my Uncle in Springdale and Novotel Glen Waverley is only 10 min. drive from my Uncle’s house. Room are spacious and very clean, love the comfortable bed & pillows. The hotel is connected to a small complex which has cinema and entertainment for family with children. Hotel is surrounded by many good restaurants and cafe, 5 min. walk to Coles and DJ stores. We had a pleasant stay.
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