Staying here for 2 nights was not a great choice the staff on check in was the only good part of the stay The twin room was so small and not very clean look at the photos attached showing the dirty window ledge The shower very small and I found the bed not to be comfortable just for the price I found it not good value
Pleasant enough. No toaster but microwave supplied. No crockery and only small teacups. 2 seater couch is grotty, everything else is clean and in good condition. Staff pleasant. Premises easy to find and good parking.
It was not the prefect time to travel during this pandemic, however, the friendly staff from this hotel made my business trip a very pleasant experience. The staff are wearing masks and the room has the light dis-infect smell, which made me feel much safer during my stay. The staff also spent quite some time explained the surrounding to me to help get around more easily. The only downside would be the limited opening hours of the reception, but it's understandable during the tough time for all businesses. Overall a great experience!
this place is trying to get people to commit fraud. i booked online for a room under my name and with my debit card only to be told when i arrived at the hotel that my brother was booked into the room. I showed that i have the booking on me with my name and my bank statement and the amount for the room taken out and said i never booked the room for him she turned the computer to me showing me that the room is in my brothers name.She wouldnt let me check in unless he shows his id. I then told her that my brother has stayed there before and that its a mistake in there system and hotels shouldnt be making those mistakes. My brother showed up at the hotel to tell her he wasnt staying there. I dont think that its right that i show the id of someone whos not staying in the room and i wasnt comfortable with staying at the hotel anymore and wanted a refund. I payed for the room for me using my debit card and they want someone else whos not staying at the hotel to show there id for me to stay there. I booked the room for a week and the manager refuses to give any money back as she said the booking was non refundable. i explained that if a hotel has a computer system that is saying that someone who booked there previously with the same last name is having to show there id for me to stay there that thats a good enough reason for me to get a refund. I even said that they can the money for a night and give the rest back but she wont give any back. Sounds like one big scam.…
Although a hiccup when we arrived (for our 4 night stay) was dealt with by staff in an extremely professional and friendly manner. Cannot speak highly enough of the staff. The room quite comfortable and restaurant, although limited menu, food delicious and great value. Will definitely stay here on our next visit to Melbourne.