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Zamorano Real Hotel

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45 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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park city
Reviewed 5 weeks ago

No room safes so we put most of our cash plus our passports in the reception safe. Got our laptop and $500 taken from our room in the a.m. while maid was cleaning. Manager and owner were not much help.

Thank gardenwayParkCity
Karla L, Director Comercial at Zamorano Real Hotel, responded to this review

Dear gardenwayParkCity We so sorry for what happened, but in the back of the door we have the internal policies where it say that the guests are responsible for the items they leave in the rooms, and if they have valuables items they can leave them in the safe in the reception. you could see the security cameras and you...

Lincoln City, Oregon
Reviewed 28 November 2016

The people are what make the difference here; the front desk ladies (Andrea and Nuri, in particular) are fantastic and go out of their way to be super helpful. Otherwise, it is what you would expect in a smaller city. The internet can be a little frustrating at times; the best reception is downstairs in the lobby/restaurant area. And it...

Thank uberchick99
Karla L, Director Comercial at Zamorano Real Hotel, responded to this review

Dear uverchick99. A pleasure to greet you, thank you very much for your comment, I will inform our staff your satisfaction with our service. We hope to see you again at our hotel on your next visit to Loja.

Cuenca, Ecuador
Reviewed 27 June 2016 via mobile

We stayed two nights it is very clean and modern even by american standards would highly recomend,resturant is good but the service outstanding. It is a two dollar taxi from bus terminal and is quite and safe worth it to out of the busy areas and the noise

Thank Bill P
Lancaster, Ohio
Reviewed 19 May 2016

This is a very nice, clean hotel with attentive staff and a great locations. Breakfast is good. There were a couple of downside items though: The stopper was not working on the bathtub. We were able to get it fixed for our second night though. The tub is TINY. You cannot lean back and relax in it without fixtures poking...

Thank CrabbyFatGuy
Cristina R, Director de Relaciones con Clientes at Zamorano Real Hotel, responded to this review

Dear Guest We appreciate your valuable comments , we regret not having fully met their expectations and have the certainty that we will correct all these problems . We hope to see you soon in our city .

Reviewed 11 March 2016

We stayed here an overnight and thankfully it was just one night, unfortunately is was Friday. First the pros: centrally located, safe,attentive front desk,very roomy and comfortable rooms, firm and wonderful beds, big bathroom with probably the best shower-head I've experienced in Ecuador, plenty and varied breakfast included with reservation. The cons were considerable and overwhelmed all the good points....

Thank jorgito715
Reviewed 27 September 2015 via mobile

Way too much noise, inclusive of a few of the items we hate most in life. .....roosters, car alarms, deafening music. Terrible coffee, great huevos. No fans to loan out for guys like me who burn a bit hotter.

Thank de d
Fernanda A, Director Comercial at Zamorano Real Hotel, responded to this review

Dear Guest We regret that your rest at the hotel has been interrupted by the noise from the street, the Hotel is located in the downtown and is difficult to control these external factors. However we are very thankful for your coments to our services because them help us to improve the quality service to our future customers. Kind regards

Tampa, FL
Reviewed 6 August 2015

I stayed here last year with my daughter and was comfortable going back this year to stay with my husband. What a difference a year makes! While the front desk staff was much improved, nicer and quite helpful this go round, it ends there. Restaurant service was awful. Couldn't get a second cup of coffe to save our lives. Also...

Thank mrsrTampa_FL
Calgary, Canada
Reviewed 9 December 2014

This hotel is in the heart of downtown Loja. We stayed here twice at the start and end of a birding trip trough southern Ecuador. It is modern and new. The bathroom is great. The restaruant is a little expensive but good. So much has been done so well it is a pity that the new beds are so short...

1Thank johnfb123
davidson, nc
Reviewed 10 October 2014

Loja is not the capital of luxury hotels, or luxury anything. This hotel, located in the middle of town, provided a very clean room, great bed, very mondern building, excellent bathroom, much better than average food in the restaurant. They even had room service. The staff was kind and attentive. I plan on staying here on any future trips to...

2Thank swilman
Hotel Z, Director Comercial at Zamorano Real Hotel, responded to this review
Google Translation

Estimado Sr. Davidson Agradecemos su gentil comentario, estamos gustosos de poder servirle y hacer de su visita a esta ciudad...

Reviewed 28 January 2014

We visited Loja in January with our adult children. We had 2 rooms for 5 nights. Very clean and comfortable, excellent, flexible and friendly staff (we speak little Spanish). Convenient, in the center of town. Breakfast is included and was fine. Internet was adequate. Rooms are nice, beds are comfortable, only irritant is they need to turn up the hot...

5Thank Richard D
Hotel Z, Director Comercial at Zamorano Real Hotel, responded to this review
Google Translation

Estimado Sr. Richard Gracias por sus amables y significativos comentarios, es un placer servirle y atenderle con la mejor calidad...

45 photos of this hotel

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Hotel & Grounds (2)
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Management photos: Courtesy of the property manager

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Room/Suite (6)
Business Centre/Function Rooms (2)
View from Room (1)
Dining (2)
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  • Free Parking
  • Restaurant
  • Room Service
Things to do
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Minibar
  • Public Wifi
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Zamorano Real hotel is located in the down town of Loja, where converge financial centers, goverment centers and religious centers. And also enjoy our delicious food. ... more   less 

Additional Information about Zamorano Real Hotel

Address: Miguel Riofrio 14-62 entre Sucre y Bolivar, Loja 110150, Ecuador
Region: Ecuador > Loja Province > Loja
Price Range: $76 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Zamorano Real Hotel 4*
Number of rooms: 29
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Questions & Answers

Questions? Get answers from Zamorano Real Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back is quieter.”
gardenwayParkCity, 22 Mar 2017 | Read review
“Street facing rooms are very noisy -- we could hear the garbage trucks in the wee hours.”
uberchick99, 27 Nov 2016 | Read review
“Do not stay over the weekend or over the breakfast room, you risk experiencing a sleepless night”
jorgito715, 10 Mar 2016 | Read review
“Don't let them put you on first floor! Very loud if they're hosting an event.”
mrsrTampa_FL, 6 Aug 2015 | Read review
“Contact the hotel directly for specials. My first 2 nights booked though an online agency were 50% more than the other nights.”
TravellingAussie1, 31 Dec 2012 | Read review
5 of 5