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Park Royal Puerto Rico at Club Cala

TripAdvisorUSD 186*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 281*
USD 186*
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Park Royal Puerto Rico at Club Cala
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585 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Puerto Rico at Club Cala
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Showing 538: English reviews
Harrisburg, Pennsylvania
Reviewed 11 April 2017

First I have to say the front desk staff was exceptional. The unit was well used with stained furniture, shelves missing in the fridge, and mismatched dinner ware and utensils. My biggest gripe was that this was the only resort where the welcome party did not include info on area attractions, tours, and services. The shuttle van was quite nice...

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Helpful?
Thank jspontak
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. We extend an honest apology to you for missing out on our Welcome Party service. We look forward to welcome you...

Newburgh, Indiana
Reviewed 10 April 2017

Restaurants were not great....pricey and not always open. Pools were very small. Only one fishing/snorkeling charter in marina. No tv in second bedroom. Hot water was minimal. Not good location to Old San Juan. It's an hour and half. We were two couples and not impressed. Have stayed in many resorts and this one was not up to par :(....

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Thank DC1150
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First and foremost, we would like to express our gratitude for staying at Park Royal Club Cala. We are appreciative for your detailed review which will help us detect opportunity areas to enhance our overall service. Likewise, we will continue to work hard to impress and to exceed our guest expectations. Hopefully we will have the opportunity of welcoming you...

Wausau, Wisconsin
Reviewed 10 April 2017

The resort was in a beautiful community of Palmas Del Mar. The resort needed some updates. The floors and doors were worn. Old appliances and bathrooms. Tile needed repair. Kitchen was not well equipped. Beds were comfortable. Staff very friendly and helpful. Pool area was OK.

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Helpful?
Thank breiche10
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at the Park Royal Club Cala. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the unit that needs updating. It is a pleasure to announce that we are expecting to open our...

Moncton, Canada
Reviewed 9 April 2017

We had an amassing time a this Timeshare Resort. The staff at the front desk were excellent especially Milton as he went out of his way to organize side trips for us as we had not rented a car. The shuttle to bring us to the beach was always on time. Thomas and Isaak made the trip even better for...

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Helpful?
Thank Ronald C
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are thrilled that you experienced all the Palmas del Mar and Club Cala amenities in such a positive way. We are thrilled with reviews which highlight so many positive features of the property and especially the staff. Thank you for recognizing Milton, Tomas and Isaac as a star team members. We will share all positive comments with our team...

Reviewed 5 April 2017 via mobile

I'm looking at some of the reviews and most of them are excellent. Some are not but as usual everybody's taste is different. My daughter stayed two years ago there and came back raving about the place. Hence why I am going now. I hope I have a good experience as I am a frequent reviewer for TripAdvisor and a...

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Helpful?
Thank Naida S
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for such a positive review of the Park Royal Club Cala. It is an honor to read how much your daughter enjoyed our facilities and services. Our mission is to make our guest stay as pleasant as possible and it is gratifying to know that we succeeded. Reading such positive reviews motivates us to work hard to improve...

Prague, Czech Republic
Reviewed 3 April 2017

Nice, gated, well maintained area of Palmas del Mar. Beach very close. Kind and helpful staff. Rooms need an urgent refurbishment. Kitchen utensils very poor. Quite convenient distance to El Junque, Old town San Juan, Luiquillo beach, Reserva Natural del Humacao and others sites. Large shoping center within 6km.

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Helpful?
Thank monika_bartlova
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you so much for sharing your experience! It’s fantastic to hear you enjoyed our convenient location along with our wonderful staff. We value and appreciate all our guests and we want you to know that although some of our rooms may be a little dated we are absolutely committed in keeping all of our units fresh and up to...

Pleasant Grove, Utah
Reviewed 3 April 2017

This resort is a good place to stay. Full kitchen was nice since we don't usually go out for dinner. My wife loved the dryer the room had no wet swim suits or towels the next day. The room layout was a little strange and if you forget something in the kitchen it's two flights of stairs away. Got lots...

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Helpful?
Thank Ron L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for sharing your review of the Park Royal Club Cala. It gladdens us to see that you were able to take advantage of our convenient location, resort amenities and accommodations. We understand that your satisfaction is very important to us, and we aim to excel in all aspects of the resort experience that we provide. It is our...

Reviewed 30 March 2017 via mobile

Good: large complex means lots of choices for lodging. Units were roomy and near two pools and lobby. Pools were clean and enjoyable. Grounds and exteriors​ were attractive. You are near the ocean and marina. Not so good: interior Very dated and sparsely furnished. Sounded like echo chamber with all tile flooring that is dated. Everything is dated! Obviously milking...

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1Thank UPoutdoorzman
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Certainly concerning remarks on the listed "not so good" side of the coin. Please be assured that we will follow-up internally on service or friendliness concerns as this is atypical of this team. We will assess and correct. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are...

New York
Reviewed 29 March 2017

The facility is well maintained and clean the people are very helpful and nice. However we were very surprised it was an hour away from the airport and when we called up they said 1/2 hour away. It is very difficult to navigate your way around the roads when you do not speak spanish. This is why we wanted to...

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Helpful?
Thank zitigirl
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala and for your detailed and thorough critique. All specific, isolated service issues have been followed up upon internally. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. We look forward to welcome you back to have the pleasure of...

Reviewed 29 March 2017

I was there on a business trip. I emjoyed the weather and restaurants near by. the room and outside areas were excellent as always. Excellent customer service. A;ways my first choice on my trip to Puerto Rico.

Review collected in partnership with this hotel
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Thank Fred M
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thrilled that so many details of the Park Royal Club Cala experience are appreciated from our business guests. From comfort to location to amenities to services, our priorities are multiple, and we look to earn such acknowledgement EVERY day. We do hope to see repeat guests back time and time again. Sem Cuevas General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: $236 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
48 questions
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Auburn NY
4 months ago

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared for lots of stairs. The units are multi level.”
michaelgS6217WW, 23 Apr 2017 | Read review
“Only comment I could make would be the kitchen. It would have been nice to have a mug for coffee and if you were lucky enough to use the oven there was nothing to cook in, only pots for top of the stove.”
W4547MProbertd, 13 Apr 2017 | Read review
“we are pool people so we stayed pool side”
zitigirl, 29 Mar 2017 | Read review
“The three bedroom villa was the perfect size for our party of seven. The full kitchen made breakfast and lunch "in" easy breezy. The huge dining table made nightly card games a must.”
G4939POjims, 27 Mar 2017 | Read review
“LOTS of stairs!! You go up stairs, then down stairs just to get to the registration desk.”
houletmj, 23 Mar 2017 | Read review
5 of 5
TripAdvisor
USD 186* /night
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Orbitz.comUSD 208
Booking.comUSD 208
HotelQuicklyUSD 281
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Prices are for 1 room, 2 adults
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