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Park Royal Puerto Rico at Club Cala

TripAdvisorUSD 186*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 208*
USD 186*
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USD 208*
USD 208*
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Park Royal Puerto Rico at Club Cala
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580 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Puerto Rico at Club Cala
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Showing 534: English reviews
Toronto, Canada
Reviewed 14 September 2016

The units were spacious and accommodated 6 adults and 2 children well. the necessary amenities were there dishwasher, washer and dryer and in good working condition. If you plan to make your own meals there was a shortage of cooking utensils such as mixing bowls, salad bowls and baking pans etc. The WIFI only worked in the lobby and it...

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Thank jacquelineh661
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Details, details, details... are appreciated...

Vega Baja
Reviewed 13 September 2016

Had a great time with family & friends, had a couple of issues but taking care immediately. The resort in running updates that should improve the exteriors of the complex. Still they can improve on better outdoor activities.

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Thank Limaale
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for taking the time to tell us about your most recent stay at Park Royal Club Cala. Thank you for choosing us as your vacation destination and informing us about our accommodations. We appreciate your recommendations and are glad you found us. Please come back to see us soon. There is still a lot more to come to...

Reviewed 12 September 2016 via mobile

Just returned from Puerto Rico and stayed at this resort for a week. We got in late and a storm had knocked out service to our reserved suite. We had to squeeze into what was available for the first night. Not very happy at this point. By the time we were up in the morning Iris (great customer service) and...

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Thank Rick T
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are honored you chose to stay with us at Park Royal Club Cala. We are thrilled to hear that your experience was superb minus the first night issue. We are pleased that team member engagement and care continue to be on the top of most lists. Great customer service is our top priority and we will commend our star...

San Juan
Reviewed 9 September 2016

The Royal Club Cala is a very good vacations alternative when you visit Puerto Rico. This Club have a very good services at excellent East Area of Puerto Rico. It is a good alternative if you vacations with your family.

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Thank Ivan R
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thanks for the kind words and assessment of your Park Royal Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We will eagerly await repeat visit(s) and we will certainly share reviews with our team! Sincerely, Sem Cuevas General Manager

Chicopee, Massachusetts
Reviewed 8 September 2016

Newly renovated two bedroom units was spacious and commanded beautiful views of the harbor! Palmas is a very well kept, planned community that offers all the amenities you need. Staff was courteous and always ready to help.

Review collected in partnership with Armed Forces Vacation Club
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Thank ChiefPSV
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala and for taking the time to share your pleasant experience. Humbling and gratifying that overall guest experiences are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during...

Reviewed 6 September 2016

This hotel is undergoing much needed renovations. Unfortunately our room has not benefited from the upgrades yet. There is no internet in the rooms, Only one pool is open as the 2nd is temporarily closed to add a new wet bar.

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Thank Ricardo B
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are happy to know about your experience. Thank you for choosing us as your vacation destination and informing us about our accommodations. We are sorry to hear that there were issues with your room. We appreciate your recommendations and are glad you found newly renovated rooms awesome. It is a pleasure to announce that we will be adding internet...

Maryland
Reviewed 3 September 2016

Don't be swayed by the negative reviews. I stayed here for a week and had a wonderful time. The staff was more than accommodating with my questions or requests. You can take a free shuttle to the Wyndham hotel (5 mins) for free from 8AM until Midnight. The rooms are right by the plaza that has many restaurants from casual...

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Thank crystaljoy525
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you so much for sharing your experience! It’s fantastic to hear you enjoyed our convenient location along with our complimentary shuttle service. We are thrilled to hear that your experience was superb and enjoyed our events and activities at the pool. Making memorable vacation experiences is what we do best and it’s great to know our staff exceeded. Please...

Port Orange, Florida
Reviewed 31 August 2016

The resort was clean, safe and convenient to all the activities we wanted to do. Rooms were beautiful, view was perfect. Staff was very helpful and friendly. Really enjoy the activities at the pool in the morning and afternoon. I would vacation there again.

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Helpful?
Thank Judy H
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Wow! Thanks for another great review of Park Royal Club Cala. We LOVE that you enjoy the experiences here and find our rooms were beautiful with great view, and our helpful and friendly Staff. We have shared these great reviews with all team members so that we can continue to deliver. We anxiously await repeat visits as well as old...

Chino Hills, California
Reviewed 31 August 2016

My friends and I had decided to stay here for our reunion in Puerto Rico. The property has a very homey feel, complete with two bedrooms, bathrooms, and kitchen with all the necessities. Additionally we received the benefits of a hotel, with fresh towels and toiletries, beach and pool access, and free shuttling to the Wyndham properties. Service was efficient...

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Thank suji223
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Club Cala as host of your vacation and special event such as a reunion. It’s fantastic to hear you enjoyed our convenient location along with our complimentary shuttle service. We’re also pleased to know you found our...

Shirley, Massachusetts
Reviewed 27 August 2016

We just got back from our second vacation here and once again we had a blast. The staff are extremely nice and constantly working hard to be sure that the resort is clean. Our favorite bar tender Ronaldo was once again amazing and remembered us from last year! Looking forward to going back next year

Review collected in partnership with this hotel
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Thank Kplunkett
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. Thank you for taking the time to share the delightful experience you had at our resort and for all the great feedback regarding staff satisfaction and personal critiques of so many parts of the guest experience. Perfection is our team's...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: $237 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
48 questions
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Auburn NY
3 months ago

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared for lots of stairs. The units are multi level.”
michaelgS6217WW, 23 Apr 2017 | Read review
“Only comment I could make would be the kitchen. It would have been nice to have a mug for coffee and if you were lucky enough to use the oven there was nothing to cook in, only pots for top of the stove.”
W4547MProbertd, 13 Apr 2017 | Read review
“we are pool people so we stayed pool side”
zitigirl, 29 Mar 2017 | Read review
“The three bedroom villa was the perfect size for our party of seven. The full kitchen made breakfast and lunch "in" easy breezy. The huge dining table made nightly card games a must.”
G4939POjims, 27 Mar 2017 | Read review
“LOTS of stairs!! You go up stairs, then down stairs just to get to the registration desk.”
houletmj, 23 Mar 2017 | Read review
5 of 5
TripAdvisor
USD 186* /night
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Booking.comUSD 208
Expedia.comUSD 208
TravelocityUSD 208
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Prices are for 1 room, 2 adults
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