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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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531 Reviews from our TripAdvisor Community

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Showing 489: English reviews
Toa Alta, PR
Reviewed 2 days ago NEWvia mobile

We had a good time but they were renovating the pool which i thing is very good idea but couldn't use the pool. I hope they have build a restaurant because is necesary. The rooms are comfortable, clean and have everything you need to feel at home. The personel very profesional and helpful. I visit the villas at least once...

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Helpful?
Thank Jose L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are extremely appreciative of the critique. All comments are shared with our team for acknowledgement of "wins" and for continuous improvement. The overall guest experience is the reason we are here and we look forward to providing positive ones, and exceeding expectations at every turn. Thank You. We look forward to welcome you back to have the pleasure of...

Toronto, Canada
Reviewed 3 days ago NEW

Shabby furniture, mold around tub, broken baseboard, poorly equipped kitchen (we had to ask for corkscrew, salad bowl, hot pads, etc), phone didn't work, stove had to be fixed. There are stairs everywhere in this complex so don't go if that is a problem for you.

Review collected in partnership with this hotel
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Helpful?
Thank T8158TWpamelar
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Let us thank you in the first place for staying at the Park Royal Club Cala. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are currently...

Cidra, Puerto Rico
Reviewed 3 days ago NEW

This place is a paradise in the Puerto Rico. We were amazed with the spacious suites. It has everything we needed. A full size kitchen, laundry, separate living room from the room, a balcony and it was fully furnished. The suite was very clean and the staff was fantastic. We exercise every morning at the pool with the water aerobics....

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Helpful?
1Thank angelmP6030UW
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at the Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager

Baltimore, Maryland
Reviewed 5 days ago NEW

I love comming here to Royal Holiday Club Cala. The beach is a six minute walk through beautiful palm trees and flowering plants. The whole staff is frendly and plesant. The pools are perfect. There is a small store to get a few groceries and things in the plazza. There are a couple restaurants too to go out to eat....

Review collected in partnership with this hotel
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Helpful?
Thank Francis F
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala and for such a positive review. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. Reading such positive reviews motivates us to work hard in order to...

San Juan
Reviewed 1 week ago

Wonderfull we enjoy every minute over there. People at administration where very nice to us. We spent very confortable suite and the place was so very friendly to us. Everything was as we expected in term of the room, the trasnportation and the attention to our needs.

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Helpful?
Thank Luis O
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for the fabulous review of your stay at the Park Royal Club Cala. We were delighted to learn that you had a great vacation and that you enjoyed our great location and amenities we offer! We also appreciate your kind words about our staff, as we certainly consider them to be our greatest asset. We hope to serve...

Marengo, Illinois
Reviewed 1 week ago

The property and rooms were very nice. It is located in a huge compound, so plenty to do. We went the last week in January and were disappointed that horseback riding was not available the entire week. The rooms were only adequately stocked. No real frying pan and no kitchen towel or pot holder. Trying to find the resort was...

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Helpful?
1Thank ctegeler
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for selecting Park Royal Puerto Rico at Club Cala and for your review of Park Royal Club Cala experience. We are happy that you had a nice getaway with us. We are also sharing the critiques with our team as I type this. Our quest for continuous improvement and excellence is paramount. We appreciate all feedback. We will...

Boca Raton, Florida
Reviewed 1 week ago

My husband and I stayed at the Park Royal Club Cala for a getaway and really enjoyed our time there. The room that we stayed in was fine, but the bathroom needed some updating. The resort is beginning the updating process in another building and plan on continuing in the one where we stayed. However, the reason we enjoyed our...

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Helpful?
1Thank jjjacoby85
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for sharing your review with us. We are glad to know that you enjoyed a wonderful vacation with us and that you found comfort in our accommodations. We are also pleased to know that you enjoyed our great resort location and that team member engagement and care continue to be on the top of most lists. Cleanliness and...

New York City, New York
Reviewed 2 weeks ago

We have just come back from a pleasant, warm and sun-filled week in Club Cala, a resort by the seaside on the south-east coast of Puerto Rico. First a few points about the political situation of Puerto Rico which may be of use to travelers. It is a Commonwealth of the United States, which means that in some ways it...

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Helpful?
3Thank bsingh1029
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We certainly aim- everyday- for the “GOOD” and not for the “some not so good”. Feedback is appreciated, and we will share with our team to ensure that exceeding guest expectations and truly delivering More Experience Than Hotel takes place for each and every guest, every time. Thank you, We will be glad to welcome you back and go beyond...

Camillus, New York
Reviewed 2 weeks ago

I used points to send my son and his girlfriend to Park Royal Club Cala and they fell in love with the resort. Everything from the wonderful condo to the friendly staff far exceeded expectations. The condo was well equipped and clean. They enjoyed the area so much they are going to see about buying property there down the road....

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Helpful?
Thank Obxdjk56
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Wow! Thanks for your great review of the Park Royal Club Cala. It brings us happiness to see that your son and girlfriend found pleasure in our accessibility, convenient location, spacious units, and wonderful staff. Your satisfaction is very important to us as well, as we always aim to excel in the entire resort experience that we provide. Keep in...

Ponce, Puerto Rico
Reviewed 2 weeks ago

Our experience was a good and rewarding one, we spent our holidays and the service and attention to the customer was excellent. The activities in the pool area were fun and varied and the weather was excellent.

Review collected in partnership with this hotel
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Helpful?
Thank annette_joan5
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First of all, we would like to thank you for choosing Park Royal Club Cala as host of your recent holidays. Humbling and gratifying that overall guest experiences are so well received. We are glad that you enjoyed the activities in the pool area. As usual for us, we have already shared kind words with the team in all areas....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: $209 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
41 questions
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Auburn NY
23 days ago
Rockaway Park, New York, United States

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Full kitchen was great. The room was big enough and confortable. The room was neatly serviced with clean towels and made the bed and cleaned the kitchen etc. It was a nice touch.”
 of 5 bubbles francisf786, 14 Feb 2017 | Read review
“Rooms with views of the docks are quiet and probably the most desirable on the property.”
 of 5 bubbles bsingh1029, 5 Feb 2017 | Read review
“Near the pool if traveling with children”
 of 5 bubbles judybU3553YZ, 23 Jan 2017 | Read review
“try to get renovated villa”
  • Villa 990
 of 5 bubbles motherbored5, 19 Jan 2017 | Read review
“Decoration and living room sofa bed need to be updated.”
 of 5 bubbles L2626ENmariar, 30 Dec 2016 | Read review
5 of 5