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Crowne Plaza Lancaster Toluca

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#4 of 25 Hotels in Toluca
Certificate of Excellence
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Crowne Plaza Lancaster Toluca
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166 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Lancaster Toluca
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Showing 94: English reviews
Belgium
Reviewed 14 February 2016 via mobile

Although the entry hall tries to impress the rooms are very basic, but clean. Unfortunately the shampoo/shower gel was not replenished. The only thing above average is the breakfast buffet. The location is good but if you want to stay in this neighbourhood there is a far better choice just two blocks down.

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Helpful?
Thank DM_Business_Traveler
IHGService, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear DM_Business_Traveler, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our breakfast options to be good. However, we would like to apologize for falling short of your expectations regarding our rooms and toiletries. We give the utmost importance to our guest comments as they help...

Nashville, Tennessee
Reviewed 1 February 2016

Stayed at the Crowne Plaza for 2 weeks for a business trip. Mario at guest services was the best. He recommended places to go and places to eat. At the restaurant, our waiter at breakfast was Martin. He provided great service. The rooms were clean. Overall it was a good hotel to stay in Toluca.

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Helpful?
Thank kimmie1107
Reviewed 29 January 2016 via mobile

Internet is great Food is great Gym is ok Room is ok They have a band every night. They play loudly from 7pm to 1130pm every night. If you are on floors 1-3, and have a room that faces the atrium, then you won't sleep at all. Once the band stops, you will get some shuteye. When the workers start...

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Helpful?
Thank David P
IHGService, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear David P, Thank you for taking the time to review our hotel. I sincerely apologize for any inconvenience you may have experienced with the noise levels. Please allow me to follow-up on your concerns and have the opportunity to regain your faith in us. I have sent you a private message in an effort to obtain additional information. I...

San Antonio
Reviewed 25 January 2016 via mobile

Friendly staff and nice rooms especially the new ones with a king bed on the fourth floor. Spacious rooms. Restaurant is very good and service is quick. For a traveler in Toluca this is the place to stop. It looks like they are updating the hotel so I expect it will be even better in the future. Staff speaks English.

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Thank Leonard O
Chicago, Illinois
Reviewed 19 December 2015

Executive Overview: Can’t beat the price. Truly awesome price. The hotel is good, it is not great, it is not bad, it is okay. If this was the only option for accommodations I could easily stay here every trip. Considering some of the nearby options though, I will probably stay at other hotels on future trips. Details: The following details...

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Helpful?
Thank DGMun
IHGCare, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear DGMun, Thank you for choosing our hotel as your accommodation preference and for writing a review about your experience. I am delighted to note that you liked the competitive rates and prompt service of the staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide...

Medina, Ohio
Reviewed 16 December 2015 via mobile

Stayed here twice. Definitely a bit more pricy but excellent site and great service, especially from the front desk staff. They are very eager to please and do a great job. Rooms in new and old section were very good. Breakfast buffet very good.

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Thank mrpar3pro
Reviewed 25 November 2015 via mobile

I stayed here for 5 days and found it an excellent choice. The staff are amazing, friendly and very helpful. They can't do enough to help make your stay a pleasant one. I would highly recommend. The rooms are well presented and very clean. The food was good, lobby bar was slightly better than breakfast, which is limited to eggs...

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Thank JoskeDXB
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es...

Wisconsin
Reviewed 18 November 2015

This hotel is very clean and kept up to date. The service I experienced was great. The front desk staff is friendly and helpful. Mario, I believe he is a concierge, has been very helpful to me. Making sure everything I ask for at the front desk is taken care of, he seems to hear everything I discuss with the...

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Helpful?
Thank Chris C
Crowne P, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Relations

Kansas City, Missouri
Reviewed 17 November 2015

The Crowne Plaza is a nice hotel, but the service sets it apart from other hotels in the area. Mario speaks excellent English and assists me with any needs I have while in Toluca on business. His ability to make my stay easier has been very helpful over the past three years I have been visiting Toluca. Santos in the...

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Helpful?
Thank John B
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es...

Charleston, South Carolina
Reviewed 16 November 2015

I have been traveling to Toluca for about 14 years on business and I stay at this property because of the quality of the staff. In particular, Mario Guerra, one of the concierges is always helpful and speaks perfect English. Also, Santos in the bar makes a fantastic martini and is never without a kind word. The restaurant has never...

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Helpful?
Thank Warren S
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Antibes
Antibes
Cuisines: International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Crowne Plaza(R) Toluca!Located in the main street of Toluca and a few minutes away from the city center we have special rates created for you that always travel for success and the best service always one step ahead of our guests needs. We are also conveniently located a few minutes away from the Industrial area where you can find companies like Chrysler, General Motors, Nissan, Robert Bosch, Magna Int., Grupo Vitro, Bimbo-Barcel, Femsa, Johnson Controls, Autoliv, Mahle and many others; Adolfo Lopez Mateos International Airport is also very close. Enjoy our complementary scheduled transportations to companies and the high speed internet Access. Our meeting rooms are the ideal place to make business smoothly. Start your day at our gym and with a rejuvenating buffet breakfast in our Antibes Restaurant or just relax after a day of hard work at our Lobby Bar. You'll feel right at home making your way to your spacious room and enjoy a brand new bed, relaxing has never been so easy.Welcome to Toluca!Don't forget to visit the Cosmovitral-Botanical Garden, the Cathedral, the Portales or our grand Xinantecatl, Better known as Nevado de Toluca, great place to get in contact with nature. ... more   less 

Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range: $129 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca
Hotel Style:
#1 Business Hotel in Toluca
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lancaster Toluca staff and other travellers.
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Questions? Get answers from Crowne Plaza Lancaster Toluca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not take front looking rooms”
 of 5 bubbles choky27, 24 Aug 2016 | Read review
“Suites are newly remodel and are great comfort”
 of 5 bubbles 960larry, 29 Apr 2016 | Read review
“The gym is located on the 4th floor.”
 of 5 bubbles jorgeojeda24, 26 Apr 2016 | Read review
“If you stayed here before, reset the wifi since the new one works much better than the old one.”
 of 5 bubbles Y3413QMjohnb, 16 Nov 2015 | Read review
“If you want peace and quiet make sure to request a room on the back side.”
 of 5 bubbles 236warrens, 15 Nov 2015 | Read review
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