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Crowne Plaza Lancaster Toluca

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#4 of 25 Hotels in Toluca
Certificate of Excellence
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Crowne Plaza Lancaster Toluca
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166 Reviews from our TripAdvisor Community

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Showing 94: English reviews
1 review
Reviewed 11 October 2016 via mobile

I had a very nice welcome. The hôtel staff is so so nice. Always taking care, and making sure you're ok. Nice place to be, very clean, and good restaurant. Rooms are spacious, and quiet (i was on 4th floor) Only 1 negativ point : the spa is not accessible. I've there for 2 and staff told me it 's... More 

Helpful?
Thank Manue K
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are working very hard to renovate our facilities for you, we just finished the gym but in a few weeks our SPA will be ready for service. See you next month. Sincerely, Eduardo R. General Manager More 

Buffalo, New York
Level Contributor
182 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 14 September 2016

I had a very nice stay at this hotel. The staff was great, the room clean, and the bed was very comfortable. The internet was also decent. I did use room service quite a bit during my stay and the food was good but the menu very limited. The breakfast buffet was just OK. I have only one complaint -... More 

Helpful?
Thank Duane1969
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the pipe shower. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Eduardo R. General Manager More 

Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 September 2016 via mobile

The four point rating is really because the other nearby options do not seem as descent as this hotel. Toluca airport is a stone-throw away. Industrial parks are also in the vicinity, so if you go for business I guess it is a good option. Rooms are very spacious. I stayed in a double room and it had a good... More 

Helpful?
Thank Camello_Blanco
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear it was a good option for you. Our rooms are fully renovated and we are trying to reach the level of service our guests deserve. We are continuing working on the progress of our hotel to give the best to customers. We hope to see you... More 

Detroit, Michigan
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 August 2016

First time stay at this place, extremely large rooms, great breakfast and nice service. My only issue with my first room was it was looking in front of hotel, 20 feet from 3 line road, right next to highway, and boy, do Mexican drivers love their horns! Been woken up twice in morning by noise, hotel stuff changed me to... More 

Helpful?
Thank choky27
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

We are glad you received a good service at the restaurant, and the staff were helpful at the right moment, our compromise with our customers is precisly that, make the difference with our service and i am glad we solve the problem. Thank you very much for the review. Eduardo R. General Manager More 

Trabuco Canyon, California
1 review
Reviewed 27 July 2016 via mobile

This hotel is one of the best experiences I have had traveling. I have traveled for business for the last 20 years and never felt as much at home, as I do at the Crowne plaza in tuloca, Mexico. From the awesome staff at the restaurant Martin Rojas, and his team made me feel at home.

Helpful?
Thank George5831
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you felt Crowne Plaza as if you were at home. It's something our staff takes great pride in, so we value your feedback. I will thank Martin Rojas personally, i am happy to hear he delivered a great service at the restaurant. We hope you will visit... More 

Fort Wayne, Indiana
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2016

This hotel met or exceeded all my expectations for the business trip I was on. The staff worked very hard to assist with anything I needed and made me feel very welcome. Most of the staff spoke some english as I spoke only a little spanish. They made me feel like an honored guest. The room was large, clean and... More 

Helpful?
Thank msakenk
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I will personally thank all the staff for their effort, we value your feedback. We hope you will visit us again. Sincerely, Eduardo R. General Manager More 

Farmington Hills, Michigan
1 review
Reviewed 11 June 2016 via mobile

Pleasant, clean rooms. Good breakfast, with lots of choices to ride you over to the late Mexican lunch break. Great service, especially Martin in the dining room. Work stay, Internet was fast enough and room was spacious I'll stay again.

Helpful?
Thank badedgar
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. This will be your home away from home any time you visit. Sincerely, Eduardo R. General Manager More 

Torrance, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2016

Best part of my travel to Toluca/Metepec MX is meeting the great people at Crown Plaza Lancaster Toloca. The manager Fernanda, front desk associate Lisbeth, host Jose, bartender Santos and all the restaurant associates like Martin Rojas and Carmen I will make sure i tell all my business partners in USA, of the great service i received at Crown Plaza... More 

Helpful?
1 Thank 960larry
Crowne P, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear 960larry, Thank you very much for your review, I am very happy to know that your experience was great. We will appreciate your recommendation and will make sure your business partners receive the best service. We hope to see you again soon. Sincerely, General Manager More 

Beaumont, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2016

I have visited many hotels in the US and Mexico and I've never received the type of service I received at this hotel, from the time you show up tot he valet parking to the time you leave is top notch service. The waiters in the restaurant are exceptional, they truly work to make your experience unique. Special thanks to... More 

Helpful?
1 Thank jorgeojeda24
Crowne P, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear jorgeojeda24, Thank you very much for taking the time to write a review, I am pleased to know that you had a great experience in our property, it is a great pride for us to know that the service you received was exceptional. This is your home away from home, we hope to see you again soon. Sincerely, General... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 March 2016 via mobile

The hotel is undergoing some renovations. The staff is absolutely amazing. The service makes up for any defects the hotel has. The breakfast buffet has a wide variation of food and the staff constantly check up on you. There are some other hotels on the same road. Not a lot around it. Great place for a business trip and close... More 

Helpful?
1 Thank curdoll
Crowne P, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear curdoll, Thank you very much for your review, we appreciate you taking the time to write your comments. I will make sure the staff knows about your experience it is a great pride for us to know you enjoyed our service. We hope to see you again soon. Sincerely, General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Antibes
Antibes
Cuisines: International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Crowne Plaza(R) Toluca!Located in the main street of Toluca and a few minutes away from the city center we have special rates created for you that always travel for success and the best service always one step ahead of our guests needs. We are also conveniently located a few minutes away from the Industrial area where you can find companies like Chrysler, General Motors, Nissan, Robert Bosch, Magna Int., Grupo Vitro, Bimbo-Barcel, Femsa, Johnson Controls, Autoliv, Mahle and many others; Adolfo Lopez Mateos International Airport is also very close. Enjoy our complementary scheduled transportations to companies and the high speed internet Access. Our meeting rooms are the ideal place to make business smoothly. Start your day at our gym and with a rejuvenating buffet breakfast in our Antibes Restaurant or just relax after a day of hard work at our Lobby Bar. You'll feel right at home making your way to your spacious room and enjoy a brand new bed, relaxing has never been so easy.Welcome to Toluca!Don't forget to visit the Cosmovitral-Botanical Garden, the Cathedral, the Portales or our grand Xinantecatl, Better known as Nevado de Toluca, great place to get in contact with nature. ... more   less 

Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range: $131 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca
Hotel Style:
#1 Business Hotel in Toluca
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lancaster Toluca staff and other travellers.
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Questions? Get answers from Crowne Plaza Lancaster Toluca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not take front looking rooms”
 of 5 bubbles choky27, 24 Aug 2016 | Read review
“Suites are newly remodel and are great comfort”
 of 5 bubbles 960larry, 29 Apr 2016 | Read review
“The gym is located on the 4th floor.”
 of 5 bubbles jorgeojeda24, 26 Apr 2016 | Read review
“If you stayed here before, reset the wifi since the new one works much better than the old one.”
 of 5 bubbles Y3413QMjohnb, 16 Nov 2015 | Read review
“If you want peace and quiet make sure to request a room on the back side.”
 of 5 bubbles 236warrens, 15 Nov 2015 | Read review
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