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Balneo Complex & Spa Aquatonik

Traveller (54)
Pool & Beach (23)
Room & Suite (14)


The SPA and Balneo Complex ‘Aquatonik’ is situated in Velingrad, Bulgaria, which is said to be the SPA capital city of the Balkans. Not incidentally, the town is called “The Pearl of the Bulgarian Balneology”.The SPA and Balneo Complex „Aquatonik” stands on about 4, 5 decares and is built on the shore of the Kleptuza Lake, which is fed by the biggest Karst spring on the Balkans. ‘AquatoniK’ is five starts Balneo and SPA Complex and offers to its guests a variety of facilities and entertainment.There are two sectors in the complex- SPA & Wellness center,and a second sector – a Center for physical and rehabilitation medicine.The only one and fifth in the world of its kind Aquatonic mineral swimming pool in Bulgaria can be found only here.Come to us and inspire your body and soul………
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Property amenities
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Room Service
Free High Speed Internet (WiFi)
Airport Transportation
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
Mountain View
13Room tips
Traveller rating
  • 36
  • 24
  • 12
  • 2
  • 9
Time of year
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Popular mentions
Very good hotel for families with small children. There is a large children's center, animation for children with very friendly animators. Rooms are suitable for size, only wardrobes are smaller. It is warm everywhere, even in the evenings it is much warmer than it should be.
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The hotel is in an interesting location next to Kleptuza Park. The rooms are nice, clean and well arranged. Swimming pools are many in number, different in form and purpose. The water has a temperature of 27 to 49 degrees. The menu is varied and tasty.
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My low estimate is mainly due to our dissatisfaction with the pools. Good words can be said about the hotel.The rooms are clean. The bathroom can be a bit better. It is good for technicians to look at, for example, electrical outlets. One of us did not work and the other was
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Absolutely horrible! This does not even deserve 1 star! It should be shut down by the health & safety institutions! Dirty, rude staff and has absolutely no idea how to be hospitable! The rooms are old, smell of cigarettes, the beds are filthy and dirty, the chair has holes from
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Response from Hotel_AquatoniK, General Manager at Balneo Complex & Spa Aquatonik
Responded 7 Aug. 2018
The management of Balneo Complex & SPA AquatoniK has reacted sharply against the written opinion on Tripadvisor from 06.08.2018.In our computer system (hotel reservation system) the name: Gina A - Berlin Germany was not found as our guest. This means that the written below is purposeful and malicious act. This complaint has nothing to do with reality. We are working on an established company standard. We received a License from the Ministry of Tourism as a 4 star hotel. When we have been checked by authorized authorities during the years the hotel receiveс impeccable assessments. The hotel maintains perfect hygiene. According to Booking.com Balneo Complex Aquatonik has the highest rating for hygiene among the hotels in Velingrad. In the hotel and in all the hotel area smoking is absolutely forbidden. Smoking is allowed only in the define places outside of the hotel. For the hotel staff this is an abusive, malicious, unfair and inappropriate agitation!
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The hotel has really a big choice of water SPA facilities. However the SPA area is too small for the hotel size. So very often the SPA area is overcrowded and you do not feel comfortable and even cannot use all of the facilities. There is a big choice of food and the quality is
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Photo provided by managementBalneo Complex & Spa Aquatonik
Photo provided by managementBalneo Complex & Spa Aquatonik
Sorry no malls close by to visit - just relaxation. But you could instead walk around the lake and in the natural park Cleptuza in the mountains or take a narrow railway train close by with very picteresque mountain views on the way. The town is also nice - with a park and plenty of shops, cafes and small restaurants. You can rich it by bus 1, or by taxi for less than 10 min. Half way on the left there is a very nice folk restaurant, which can be reached even by foot.
0 votes
"In need of a reliable Internet connection - find your own options, they seem to be sharing a dial-up connection over Wi-Fi"
"Avoid the hotel at all costs but the restaurant comes highly recommended!"
"I stayed on the third floor, rooms above the pool, nice view of the mountains."
"Say whether you want a view of the lakes or not - the two lakes are each a hundred yards long."
"Book a room with mountain view."
USD 79 - USD 96 (Based on Average Rates for a Standard Room)
BulgariaPazardzhik ProvinceVelingrad
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