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Balneo Complex Saint Spas

07/05/2017 08/05/2017
1 room 2 adults 0 children
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Balneo Complex Saint Spas
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59 Reviews from our TripAdvisor Community

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Showing 48: English reviews
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Sofia, Bulgaria
Reviewed 1 week ago

The hotel starts to show signs some things are becoming dated. The rooms are ok, but there are some stains on carpets, walls etc. The soundproofing is acceptable. The food in the restaurant is kind of tasteless despite the variety. The coffee blend they are offering is not of the level of a 5 star hotel. The pool and SPA...

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Helpful?
Thank yavorvm
Stip
Reviewed 3 weeks ago

The apartment was big one, very clean, amenities good, good food, we had a special dinner with live music on Saturday night. Everything was just perfect. The hotel is near the lake Kleptuza, away from Velingrad in a quiet surroundings.

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Helpful?
Thank EGJM
Graz
Reviewed 6 February 2017

Actually this is not a real 5* hotel. Some places in the hotel and swimming pool area weren't very clean and well kept. The hotel need be better kept. No outdoor swimming pool. The indoor swimming pool and the area around it is reasonable big but if the hotel is full of guests there is not enought place. Good food...

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Thank Трифон Т
Reviewed 17 December 2016

Special to Mr. Boyan Alexandrov, Mr Alexandrov the category of the hotel itself that you so despaired fight for is not good contestation. To make 5 star hotel and to do nothing to keep the quality of service and managing employees is nothing than bad management. We was with my family from 12 to 15 December in Sveti Spas. I...

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1Thank Daniel D
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Mr. Dimitrov, Thank you for your detailed review and time to write to us! I would gladly share with you some of our work process. We make and confirm our bookings in written and every booking has an individual number in the hotel system. By sending the booking to the guests, they can verify all confirmed services. Your booking...

Sofia, Bulgaria
Reviewed 29 August 2016

We had great time there and it was good relax. The hotel has well organized staff and everything is going very smooth. As a building is quite big and maybe is not so good idea but they implemented it well in the enviroment. My small daughter had real fun at the swiming pools, but not at the last place with...

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Helpful?
Thank Harry4444-gol
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Harry4444, thank you for your time to review your stay with us! I am glad you enjoyed your stay and our services, especially the kids facilities and our work organization! The roads in/around Velingrad are a long topic, just like almost anywhere in Bulgaria. We can only hope for the better in this direction. Look forward to seeing you...

Sofia, Bulgaria
Reviewed 1 July 2016 via mobile

We had a team building at that hotel and it was a good experience. The rooms were good. But that's a 5-star hotel and it didn't seem like it. The service was medium and so as the food. What left me little bit concerned was that we had our meetings in a conference room without ventilation systems nor air conditioner....

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Helpful?
Thank David A
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear David A, thank you for your time to write to us! Please note that the a/c system of our hotel is operational and working. Regarding the "SPA" centre, you seem to refer to our wellness area, which has an outdoor pool scheduled for 2017. Our SPA, wellness and balneo area is on 3000 sq. m. and as such is...

Belgrade, Serbia
Reviewed 9 May 2016 via mobile

The hotel looks nice. The food is not on the 5 star level. Waiters in the restaurant are polite but rest of the staff not really. We had heating only in the evening in our room. Spa is good, swimming pool area as well. Tipical for Bulgarian staff in the hotels they are not smiling at all. They could improve.

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Helpful?
Thank Civkaroski
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Civkaroski, thank you for your time to write to us! We will consider your comments for improvement of our service! I am glad you enjoyed your stay and will be glad to welcome you again! Sincerely, Boyan Alexandrov, Marketing & Sales Manager

Sofia, Bulgaria
Reviewed 27 April 2016

We were pleased with our stray in the hotel. The staff was very kind, rooms were clean and big enough. The accommodation of couples and families was done smart and there were no crying babies and clapping doors at 7 a.m. as in most hotels. We were very pleased with the music in the restaurant and near the pool. The...

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Helpful?
Thank EvaBoncheva
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear EvaBoncheva, thank you for your review! I am glad we met so many of your expectations and hope to exceed them the next time you visit us. Sincerely, Boyan

Reviewed 24 April 2016

Rooms are big enough, but especially in our room - 305 there was no air conditioning at all...bathroom is big but everything is become wet even in the corridor when you are taking a shower. The chembarmaid was very polite. I can't say the same thing about girls at the reception. We most liked the restaurant- good service, nice stuff...

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Helpful?
Thank Женя С
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Женя С, Thank you for your review! I am glad to inform you, that we will be closed for repairs on May 24-26 this year and we will push to remove as much omissions, as possible. Also about that time is scheduled to be ready our new outside facility - two new Jacuzzis, FREE for all our guests, also...

Plovdiv, Bulgaria
Reviewed 19 April 2016

The hotel is situated at one end of Velingrad near small reaver. The food and the service are very good, The room was big and clean with great view to the mountain and the river. The bath was with decent size including a bath tube. The only thing that I didn't like was the small pool. It's too small for...

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Helpful?
Thank Miroslav D
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Miroslav D, thank you for your time to write back to us! I am pleased to inform you, that 2 outside Jacuzzis with mineral water are scheduled to open in May, thus adding to the water attractions available. I am delighted to read your high esteems and look forward to seeing you as our guest again. Sincerely, Boyan Alexandrov...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Saint Spas Balneocomplex is the newest five-star complex in Bulgaria, fully supplied with mineral water. It is located at a place of the same name, at the end of the town, in the Chapinska river valley, among pine-tree hills, wide velvet meadows, crystal blue sky and south Rhodopean sun…the Orpheus mountain. It is a piece of the Earth that was blessed with a healing gift, known even before the ancient times with its Roman and Turkish baths and described later in the travel notes of Aleko Konstantinov and Ivan Vazov. Here is located the biggest mineral spring in the town - the Radonova bath, as well as one of the wonders of the Bulgarian nature – the Kleptuza Karst spring – the biggest at the Balkan Peninsula. The hotel part of the complex has 105 standard rooms, 4 VIP studios and 115 luxurious apartments – attractive as design and color decision, with heavenly views southwards and northwards towards the awesome Rhodope Mountains. All rooms in the hotel are equipped with LCD TVs, mini-bars, Internet, telephones in the bath, as well as in the room. Outdoor and indoor car park for 120 cars. The following zones have been differentiated in the complex: Entertainment facilities with main Restaurant for 300 people, Restaurant-terrace for 100 people, Cafe-terrace for 50 people, Panorama bar restaurant for 80 people, Lobby-bar for 60 people, Gambling room, Computer room, Kids corner, Fitness, Beauty center, Tourist agency.Business zone with Business center and 2 Conference halls for 30 and 200 people. The halls are equipped with flip charts, white boards and multi players. Wellness zone with big and small (kids) indoor swimming pools with mineral water, Finnish sauna, sauna with chromo-therapy, steam bath, room for relax, Fresh and vitamin bar. SPA zone with 2 rooms for cosmetic treatments, 15 massage rooms and 6 rooms with bath-tubes, Egypt bath, Turkish bath, solarium. Medical zone with rooms for Physiotherapy, Cardiology and Internal medicine, Gynecology, Surgery, Gastroenterology, Urology and Dermatology, laboratory, hall for Kinesitherapy, therapeutic room, rooms for lye treatments, light therapy, ultrasound, inhalations, water therapy. Entertainments Sports tournaments in bridge, chess and backgammon, table tennis, water polo can be organized in the complex. You can visit the sports schools and courses in swimming – individual and group classes, Bulgarian national dances, callanetics, underwater gymnastics in groups. Experienced professionals who work in different animation programs will carry out for your children. For your tourism and recreation outside the complex you may receive more information in the tourist agency of "Sirona Tour". ... more   less 

Additional Information about Balneo Complex Saint Spas

Address: "Nikola Vaptsarov" St. 97, Velingrad 4600, Bulgaria
Region: Bulgaria > Pazardzhik Province > Velingrad
Price Range: $90 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Balneo Complex Saint Spas 5*
Number of rooms: 230
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Hotel Style:
#8 Luxury Hotel in Velingrad
#13 Spa Hotel in Velingrad
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Until renovation please don't go there.”
  • Temperature in the room at 14.12.2016 6:45PM.
I4176EIdanield, 17 Dec 2016 | Read review
“I think the rooms which are looking to the court are much better”
Harry4444-gol, 29 Aug 2016 | Read review
“Out of the hotel, where there is fresh and clean air, but not cigarette smell!”
GODzillata, 9 Apr 2015 | Read review
“Higher floors have a better views”
  • restaurant room
DanielP617, 12 Jan 2015 | Read review
“Don't stay at this hotel at all!”
424plamenat, 4 Jan 2015 | Read review
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