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Balneo Complex Saint Spas

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55 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Sofia, Bulgaria
Reviewed 29 August 2016

We had great time there and it was good relax. The hotel has well organized staff and everything is going very smooth. As a building is quite big and maybe is not so good idea but they implemented it well in the enviroment. My small daughter had real fun at the swiming pools, but not at the last place with...

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Helpful?
Thank Harry4444-gol
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Harry4444, thank you for your time to review your stay with us! I am glad you enjoyed your stay and our services, especially the kids facilities and our work organization! The roads in/around Velingrad are a long topic, just like almost anywhere in Bulgaria. We can only hope for the better in this direction. Look forward to seeing you...

Sofia, Bulgaria
Reviewed 1 July 2016 via mobile

We had a team building at that hotel and it was a good experience. The rooms were good. But that's a 5-star hotel and it didn't seem like it. The service was medium and so as the food. What left me little bit concerned was that we had our meetings in a conference room without ventilation systems nor air conditioner....

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Helpful?
Thank David A
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear David A, thank you for your time to write to us! Please note that the a/c system of our hotel is operational and working. Regarding the "SPA" centre, you seem to refer to our wellness area, which has an outdoor pool scheduled for 2017. Our SPA, wellness and balneo area is on 3000 sq. m. and as such is...

Belgrade, Serbia
Reviewed 9 May 2016 via mobile

The hotel looks nice. The food is not on the 5 star level. Waiters in the restaurant are polite but rest of the staff not really. We had heating only in the evening in our room. Spa is good, swimming pool area as well. Tipical for Bulgarian staff in the hotels they are not smiling at all. They could improve.

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Helpful?
Thank Civkaroski
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Civkaroski, thank you for your time to write to us! We will consider your comments for improvement of our service! I am glad you enjoyed your stay and will be glad to welcome you again! Sincerely, Boyan Alexandrov, Marketing & Sales Manager

Sofia, Bulgaria
Reviewed 27 April 2016

We were pleased with our stray in the hotel. The staff was very kind, rooms were clean and big enough. The accommodation of couples and families was done smart and there were no crying babies and clapping doors at 7 a.m. as in most hotels. We were very pleased with the music in the restaurant and near the pool. The...

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Helpful?
Thank EvaBoncheva
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear EvaBoncheva, thank you for your review! I am glad we met so many of your expectations and hope to exceed them the next time you visit us. Sincerely, Boyan

Reviewed 24 April 2016

Rooms are big enough, but especially in our room - 305 there was no air conditioning at all...bathroom is big but everything is become wet even in the corridor when you are taking a shower. The chembarmaid was very polite. I can't say the same thing about girls at the reception. We most liked the restaurant- good service, nice stuff...

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Helpful?
Thank Женя С
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Женя С, Thank you for your review! I am glad to inform you, that we will be closed for repairs on May 24-26 this year and we will push to remove as much omissions, as possible. Also about that time is scheduled to be ready our new outside facility - two new Jacuzzis, FREE for all our guests, also...

Plovdiv, Bulgaria
Reviewed 19 April 2016

The hotel is situated at one end of Velingrad near small reaver. The food and the service are very good, The room was big and clean with great view to the mountain and the river. The bath was with decent size including a bath tube. The only thing that I didn't like was the small pool. It's too small for...

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Helpful?
Thank Miroslav D
Boyan_Alexandrov, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Miroslav D, thank you for your time to write back to us! I am pleased to inform you, that 2 outside Jacuzzis with mineral water are scheduled to open in May, thus adding to the water attractions available. I am delighted to read your high esteems and look forward to seeing you as our guest again. Sincerely, Boyan Alexandrov...

Reviewed 4 April 2016 via mobile

We were for three nights with half board included in the price. Warm welcome and very friendly staff in front of the hotel and at the reception. The hotel itself is at the end of the city next to a railway.Not really good location - only Kleptuza Lake is on walking distance. We rented bikes (not cheap and need tlc)...

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Helpful?
Thank RRSOF
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear RRSOF, thank you for your review for our hotel. We will consider it for further improvement of our service. Please let me point, that the hotel is located at the beginning of the resort - the place, where Chepinska river enters Velingrad, bringing with it the fresh mountain air of the Rhodopes mountain, first to Saint Spas. Sincerely, Boyan...

Xanthi, Greece
Reviewed 22 January 2016

Spacious rooms,Spa center the best in Velingrad no doubt,the cleanest hotel I have ever seen, masaje is professional water in pools could be warmer 34 is not enough at least should have been 40-42, recepionists speak English which is rarely seen in other hotels, away from the noise of the center

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Helpful?
Thank chousein42
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear real42, thank you for your review for our hotel. Indeed, it is hard to find people with decent English these days and we try to keep up with this. The water in our main pool is 30-31 degrees C, and the Jacuzzi / kids area is at 36-38. It is a mean value to which we try to satisfy...

Sofia, Bulgaria
Reviewed 2 January 2016

This is a very cozy and nice complex in Velingrad. The SPA is good with a big indoor pool and in addition big Jacuzzi and pool for kids. Stream bath, sauna and relax zone are wonderful. The food is very tasty. We were there for the New Year’s Eve. The menu was excellent as well as the program. Lot of...

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Helpful?
Thank Peter Z
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Peter Z, I am glad you met the New Year with us. I am delighted to learn, that you enjoyed your stay and you are planning to visit us again. This is the real reward for our work. Sincerely, Boyan Alexandrov, Marketing & Sales Manager

Sofia, Bulgaria
Reviewed 11 December 2015

We have stayed at this hotel several times and the experience has been amazing every time! Perfect for a relaxing couples getaway. The rooms are clean and the interior is nice, the bathrooms feel a bit dated. The spa is very nice with everything that you might need and a bar by the pool. The breakfast was very good. We...

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Helpful?
Thank Aiwashere
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Aiwashere, thank you for your time to review us. It is a pleasure to read, that you are not only a returning guest, but also bring new friends with you! Thank you and we will be glad to welcome you again soon. Sincerely, Boyan Alexandrov, Marketing & Sales Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Saint Spas Balneocomplex is the newest five-star complex in Bulgaria, fully supplied with mineral water. It is located at a place of the same name, at the end of the town, in the Chapinska river valley, among pine-tree hills, wide velvet meadows, crystal blue sky and south Rhodopean sun…the Orpheus mountain. It is a piece of the Earth that was blessed with a healing gift, known even before the ancient times with its Roman and Turkish baths and described later in the travel notes of Aleko Konstantinov and Ivan Vazov. Here is located the biggest mineral spring in the town - the Radonova bath, as well as one of the wonders of the Bulgarian nature – the Kleptuza Karst spring – the biggest at the Balkan Peninsula. The hotel part of the complex has 105 standard rooms, 4 VIP studios and 115 luxurious apartments – attractive as design and color decision, with heavenly views southwards and northwards towards the awesome Rhodope Mountains. All rooms in the hotel are equipped with LCD TVs, mini-bars, Internet, telephones in the bath, as well as in the room. Outdoor and indoor car park for 120 cars. The following zones have been differentiated in the complex: Entertainment facilities with main Restaurant for 300 people, Restaurant-terrace for 100 people, Cafe-terrace for 50 people, Panorama bar restaurant for 80 people, Lobby-bar for 60 people, Gambling room, Computer room, Kids corner, Fitness, Beauty center, Tourist agency.Business zone with Business center and 2 Conference halls for 30 and 200 people. The halls are equipped with flip charts, white boards and multi players. Wellness zone with big and small (kids) indoor swimming pools with mineral water, Finnish sauna, sauna with chromo-therapy, steam bath, room for relax, Fresh and vitamin bar. SPA zone with 2 rooms for cosmetic treatments, 15 massage rooms and 6 rooms with bath-tubes, Egypt bath, Turkish bath, solarium. Medical zone with rooms for Physiotherapy, Cardiology and Internal medicine, Gynecology, Surgery, Gastroenterology, Urology and Dermatology, laboratory, hall for Kinesitherapy, therapeutic room, rooms for lye treatments, light therapy, ultrasound, inhalations, water therapy. Entertainments Sports tournaments in bridge, chess and backgammon, table tennis, water polo can be organized in the complex. You can visit the sports schools and courses in swimming – individual and group classes, Bulgarian national dances, callanetics, underwater gymnastics in groups. Experienced professionals who work in different animation programs will carry out for your children. For your tourism and recreation outside the complex you may receive more information in the tourist agency of "Sirona Tour". ... more   less 

Additional Information about Balneo Complex Saint Spas

Address: "Nikola Vaptsarov" St. 97, Velingrad 4600, Bulgaria
Region: Bulgaria > Pazardzhik Province > Velingrad
Price Range: $90 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Balneo Complex Saint Spas 5*
Number of rooms: 230
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Hotel Style:
#5 Luxury Hotel in Velingrad
#7 Spa Hotel in Velingrad
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Questions & Answers

Questions? Get answers from Balneo Complex Saint Spas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the rooms which are looking to the court are much better”
 of 5 bubbles Harry4444-gol, 29 Aug 2016 | Read review
“Out of the hotel, where there is fresh and clean air, but not cigarette smell!”
 of 5 bubbles GODzillata, 9 Apr 2015 | Read review
“Higher floors have a better views”
  • restaurant room
 of 5 bubbles DanielP617, 12 Jan 2015 | Read review
“Don't stay at this hotel at all!”
 of 5 bubbles 424plamenat, 4 Jan 2015 | Read review
“I think that the rooms with mountain view at a superior floor are quieter and have a better panorama.”
 of 5 bubbles 4-MIND, 10 Aug 2014 | Read review
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