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What kind of a hotel has a wifi that cuts out every 5 minutes, not to mention slow as hell. Also, nearest ATM is in the nearest town which is a 30 minutes walk away. Come in, this is a business that deals with MONEY...
The rooms have a lot of problems. Leak spots on the walls, some tapes left from ceiling repairs, bathroom fan not working. There was even MOLD in the bathroom. Not worth more than 3 stars for this complex and it's rated as 5...
Due to sudden change of plans we ended up booking a room here again, although we wanted to go to Vella Hills but it was sold out. The expectations were not high as we have seen it before. Indeed there is water all over the...More
Bulgarian: Чисотата в стаята е под всякаква критика, базата е остаряла и неподменяна явно от доста време. Персонала не успява да смогне с чистенето, за 3 нощувки почистиха стаята некачествено 1 път и то с нашо искане.
Двор, ресторант, детски кът външен: Отлично
2 Thank Kiril I
Response from Teodora_Slavova, Marketing Manager at Balneo Complex Saint SpasResponded 1 September 2017
Благодарим ви Kiril I за ревюто и за отзивите, ние ценим мнението на всички наши гости и съжаляваме, че престоят ви във Balneo Hotel Saint Spas, Velingrad не е бил според очакванията ви. Учудва ме коментара за чистотата, тъй като нашият ръководител отдел хотелско домакинство...More
The hotel starts to show signs some things are becoming dated. The rooms are ok, but there are some stains on carpets, walls etc. The soundproofing is acceptable.
The food in the restaurant is kind of tasteless despite the variety. The coffee blend they are...More
Response from Teodora_Slavova, Marketing Manager at Balneo Complex Saint SpasResponded 26 July 2017
Thank you very much for taking the time to share your feedback about your stay with us at Balneo Complex Saint Spas Velingrad.
We are sad to hear that you and your family did not thoroughly enjoy your stay with us. Thank you...More
Response from Harry4444-gol | Reviewed this property |
It is more than strange cleaning lady to take money for it. I think is not normal somebody to take money except reception, bar, restaurant or some cash manager. If you didn't receive and ticket from fiscal machine it seems... More
It is more than strange cleaning lady to take money for it. I think is not normal somebody to take money except reception, bar, restaurant or some cash manager. If you didn't receive and ticket from fiscal machine it seems like somebody takes money for himself or herself.
I hope it is enough as opinion but if not let me know.
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"Do not come here during public holidays or school vacations"