Really rude staff. Went to get laundry done, they dyed all my clothes pink and when we complained refused to give us our money back or call their boss. It was the most expensive laundry service I’ve had in all of Costa Rica as well. Don’t go here.
So, We came to this hostel to request laundry services and not ONLY do they not know how to clean clothes, but they are also the RUDEST staff I have ever had the displeasure of conversing with. They died all our white clothes PINK and left NEW stains all over other clothes. The only response they had to our complaints were “you never told us to separate the whites from reds” CAN YOU IMAGINE OUR SURPRISE When instead of giving our money back (which cost more than normal laundry services I might add) when we asked them to call their boss they threatened to call the police !! I am appalled beyond words by this service. DO NOT and I repeat DO NOT GO HERE unless you want to have to deal with the Costa Rican authorities for probably complaining about a blocked loo :(
Mauricius was really polite and helpful. For the little money I payed, I got an okay room and most of all, really good service. Ask for all the tours and help you want, he knows! The hostel is localized in the middle of Santa Elena.
Great location. Really comfortable, clean and spacious rooms. Staff extremely helpful. Made sure we had tours or transfers organised before they left each day. Free very generous breakfast each morning. Kitchen available for use all day. Would highly recommend.
As a tour group staying in Monteverde we wanted to do some laundry. They advertise laundry services for $10 a pound. Doable. They tell us (and write on the receipt) to be back at either 8pm that night or 6am the next morning. Because we are leaving at 6:30 the next morning we arrive at 7:45 and wait for an hour. No one shows up. We knock on a few doors and try calling non stop and still nothing. They have our clothes. And we pre paid. We end up leaving because other guests tell us there has been no staff for a few hours. They closed hours early. So we come back at 6 in the morning, make our tour group wait until 7:15 and still nothing. We paid $50 for laundry and never got it. We came back to both of the two times they asked us. We were early and stayed late. Do not stay here or try and do laundry, they will scam you and you will end up without clothes. We are all livid.…