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Novotel Bangkok Suvarnabhumi Airport

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999 Moo 1, Suvarnabhumi Airport Hotel Building Nongprue Subdistrict, 10540 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (2909)
Room & Suite (549)
Pool & Beach (236)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Bangkok Suvarnabhumi Airport
Updated 21/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 14 hotels in Bang Phli
Location
Cleanliness
Service
Value
Touch down in a comfort at Novotel Bangkok Suvarnabhumi Airport hotel, a 5-minute covered walk or free 24-hour shuttle ride from the terminals. No set check-in time, guests can arrive anytime and check-out 24 hours later. Also featuring special “Day Use” rates for short stay at the hotel. Simply contact the hotel directly. Outdoor garden, swimming pool, spa and fitness centre together with the choice of five restaurants and bars off the lavish atrium lobby make recharging your batteries a pleasure at Novotel. The hotel is connected to the Suvarnabhumi International Airport in Bangkok proving it to be the most convenient and pleasant place to stay before or after a flight.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Babysitting
Children's playground
Paid public parking on-site
Secured parking
Free wifi in the business centre
Hot bath
Pool / beach towels
Outdoor pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Poolside bar
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Thai
7167Reviews99Q+A100Room tips
Traveller rating
  • 2,825
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  • 1,006
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  • 243
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Popular mentions
Quest06844719662 wrote a review 2 Dec
3 contributions1 helpful vote
Dingy room. Leaky shower. They don’t reply to emails. No ironing board or iron in room. No currency exchange. Stained carpets. Food in hallways from room service just lying there. Bugs had eaten holes in the curtains. Itchy sheets. Broken elevator buttons. Awful smell in the room like urine. Would not recommend.
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Date of stay: December 2021Trip type: Travelled with family
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faranghusband wrote a review Nov 2021
Weinfelden, Switzerland118 contributions168 helpful votes
My Thai wife booked the quarantine free Test & Go Package based on the promise “with 6 hours result”, small print “vary slightly following demand”. The website text has changed in the meantime while the Novotel online brochure still says six hours. The plane was at the gate just before 6am. It was the first flight into BKK on that day so airport procedures were quick. Transfer to the Novotel was by van shared with three other passengers from the same flight. The swab test took place at 07:15. Six hours later – nothing. Upon enquiring staff said that the bottleneck is the availability of couriers bringing the samples to the lab. Lack of couriers? In Bangkok? C’mon. Negative result / release was finally at 15:15 or eight hours after the test. Excessive waiting is stressful in the first place and at an airport hotel in particular – all guests have scheduled some kind of onward transportation. With PCR tests being commonplace these days and the Test & Go rules also being around for three weeks now, I don’t see any reason why the process can’t be streamlined, quick and dependable. My questions to Novotel: 1) Are you able and willing to do Test & Go within six hours? 2) There is a story on the web (Richard Barrow blog) about passengers on a hotel van being quarantined for 14 days because another person on that van tested positive. Can you offer individual rides or even walks to the hotel? I’m sure that your guests would gladly pay 100 Baht extra for individual transport to the hotel and another 100 Baht more for an individual courier bringing their test to the lab.
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Date of stay: November 2021
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Response from Christophe G, Other at Novotel Bangkok Suvarnabhumi Airport
Responded 1 week ago
Dear faranghusband, Thank you for your detailed review of your last stay with us and we do hope your next visit with us will meet your expectations. Sincerely Yours, Gerald H. Hotel Manager
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Ning M wrote a review Nov 2021
1 contribution
Used this hotel as an ASQ SHA plus hotel for the test and go, the room assigned had the wallpaper ripped. Rooms are old and in need of renovation. Rooms assigned very far to walk after getting out of the lift. Two people assigned to the room yet only one(1) set of amenities given for only 1 person to use. Ordered breakfast and the sausage came with pen marks on it. Called reception many occasion but noone would answer the phones. On some occasions the phone went unanswered or were answered after a very long wait on the line Would never recommend this hotel to my friends to use...Novotel downtown Bangkok way more better than this branch.
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Date of stay: November 2021
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Response from Christophe G, Other at Novotel Bangkok Suvarnabhumi Airport
Responded 1 week ago
Dear 385ningm, Thank you very much for having taken the time to share with us your disappointment and be assured that your points of dissatisfaction have been duly noted for follow up and corrective action. . Your constructive feedback has been answered in details during and after your stay and we do certainly apologize for the serious inconveniences caused. Sincerely Yours, Gerald H, Hotel Manager.
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CDC, Brasília wrote a review Nov 2021
Brasilia, DF5 contributions2 helpful votes
I understand that hotels around the world and particularly in Thailand are struggling to recover to standards expected of their clients, however this property is not responding effectively. Having used this hotel as part of international and domestic transit for over 4 years, I find that it has declined in terms attention to detail, property maintenance, and responsiveness to client needs. Despite my many stays at this property, I felt like a stranger here. Compared to the market and value received, the property is currently grossly over-priced. It is obviously looking to exploit farang who don't know any better and not respecting their returning clients.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Winai Moonsri Guest Experience Manager, Other at Novotel Bangkok Suvarnabhumi Airport
Responded 3 weeks ago
Dear Dave C, Thank you for staying at the Novotel Suvarnabhumi Airport Hotel during your recent visit to Bangkok and for your great supported to Novotel for the past 4 years. First of all I sincerely apologize for the inconvenience after checked in and discomfort you experienced during your recent stay. I wished we should have captured and corrected it while you were here with a better solution. Regarding the condition of the hotel. I'm please to inform you that our renovation plan had been approved by the top management. This renovation plan will start somtime during the first quater of 2022. Please patiently wait for our new upgrade room and public area. However, despite all the issues you had been encoutered. I do hope that we will have the pleasure of welcoming you back again after the covid - 19 situation in Thailand is getting more relax and managable. Please feel free to reach out to me so that I can ensure the comfortable stay in advance. Sincerely, Winai Moonsri Guest Experience Manager
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Marco B wrote a review Sep 2021
Fallanden, Switzerland24 contributions
We have stayed at the Hotel for one night, because there was a long period of waiting for the connecting flight to Europe (due to the covid situation). Picked up with the for free hotel shuttle we have reached the hotel within minutes. Very professional check-in (and out). We have enjoyed the room service very much as well the Spa, which had promotional offers for massage. We can highly recommend this hotel!
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Date of stay: June 2021
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Response from Christophe G, Other at Novotel Bangkok Suvarnabhumi Airport
Responded 23 Sep 2021
Dear Macco62, It was nice of you to take the time and share your feedback in regards to your last stay with us. We have all appreciated your compliments in regards to the service provided by our talented, dedicated team and we look forward to your next visit. Sincerely, Gerald H. Hotel Manager.
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PRICE RANGE
USD 141 - USD 184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel suvarnabhumi airport hotel racha thewa, novotel hotel suvarnabhumi airport, novotel hotel bangkok, novotel bangkok airport, bangkok novotel
LOCATION
ThailandSamut Prakan ProvinceBang Phli
NUMBER OF ROOMS
612
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Frequently Asked Questions about Novotel Bangkok Suvarnabhumi Airport
What are some of the property amenities at Novotel Bangkok Suvarnabhumi Airport?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Bangkok Suvarnabhumi Airport?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Bangkok Suvarnabhumi Airport?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Bangkok Suvarnabhumi Airport?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Novotel Bangkok Suvarnabhumi Airport?
Conveniently located restaurants include Starbucks Coffee - Suvarnabhumi Airport, Coffee World, and Magic Food Point.
Are there opportunities to exercise at Novotel Bangkok Suvarnabhumi Airport?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Novotel Bangkok Suvarnabhumi Airport have an airport shuttle?
Yes, Novotel Bangkok Suvarnabhumi Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Bangkok Suvarnabhumi Airport have airport transportation?
Yes, Novotel Bangkok Suvarnabhumi Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Bangkok Suvarnabhumi Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Bangkok Suvarnabhumi Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Bangkok Suvarnabhumi Airport?
The staff speaks multiple languages, including English and Thai.