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We visited the New Royal Hotel for tea, were told last orders for tea were to be placed by 7:45. We ordered at 7:30. Given the pub has won awards for best pub we had high expectations. What a joke and what a disappointing experience....More
I really enjoyed the décor...very country...very rustic...but was highly disappointed at the rudeness of the staff. They were not accommodating and the steak, ordered medium rare came well done. Sick of being hampered by my broken hand I asked if the steak could be cut...the...More
Response from Wendy J, Owner at The New Royal HotelResponded 7 September 2017
We were very disappointed to see your comments as our staff usually do a great job and I was surprised when we read your review. I have spoken to the staff member that served you and he tells me that he thought you were joking...More
We stayed in a beautiful old world log cabin in Rubyvale for 4 nights. Charming lovely spacipus log cabin beside the hotel. Comfy bed and lots of linen were a standout. On the downside the shower was not drained well and swamped the whole bathroom...More
Thank Sue and Evan D
Response from Wendy J, Owner at The New Royal HotelResponded 31 August 2017
Dear Sue and Evan thank you so much for your lovely review of our cabins. We love it when people appreciate the cabins as we realise the log cabin environment is not for everyone but really appeals to people that wish to do something different....More
Thank you to the staff who made our 45th wedding anniversary very special. The meal was perfect and we had a lovely experience. The extra effort your staff put into making our lunch special very greatly appreciated. Thank you again. We have no hesitation recommending...More
Thank Joanne C
Response from Wendy J, Owner at The New Royal HotelResponded 18 July 2017
Thank you Joanne I will pass your comments onto the staff. We have as much fun as guests when someone is celebrating so thank you for choosing to celebrate at the New Royal!
Great meal, large servings, reasonably priced and all with warm, friendly service. Parma probably the best I've had. Steak cuts weren't perfect but beautifully grilled. Try the garlic bread with pineapple- a hit with the eldest!