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The hotel has no public transport nearby. There is a hotel transfer, which doesn't go late in the evening. The transfer bus is very small, so if you arrive in the evening and the next day want to take the transfer bus in the morning...More
Response from FRAGT, Manager at Holiday Inn Express Frankfurt-AirportResponded 1 week ago
Thank you for your stay in our Holiday Inn Express Frankfurt Airport & your review.
However, I regret that you were not really satisfied of location & as well our standard continental breakfast buffet.
Furthermore please accept my apology for any inconvenience you...More
Overall it was good. The room was comfortable and clean. The shuttle only drops you off at terminal 1 (not terminal 2) at Frankfurt airport. Not a problem though because the free bus to terminal 2 is parked right there where this shuttle leaves you...More
2 Thank pkb4190
Response from FRAGT, Manager at Holiday Inn Express Frankfurt-AirportResponded 23 October 2017
Thank you very much for your stay in our Holiday Inn Express Frankfurt Airport & your kind rating.
I hope that you enjoyed your stay with us & I do look forward to welcome you soon again in our hotel!
despite having a confirmed reservation for two rooms, when I arrived at the hotel mid night, they us wait for about 50 mins before saying "we are sorry but all rooms are full". I traveled from Boston along with wife who is disabled and totally...More
Thank Ray K
Response from IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-AirportResponded 2 weeks ago
Dear Ray K,
My name is Anthony and I thank you for your recent stay with us and reviewing our property. I am glad to see your high rating with regards to the location of our hotel. On the other hand, I am very sorry...More
The staff were courteous and professional, but they couldn’t make up for what the hotel lacks in accommodations. The room was exceptionally small for two adults and one child. The pull-out sofa frame was terribly uncomfortable and the air system was not functional (we opened...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-AirportResponded 3 weeks ago
Thank you for posting a candid feedback from your recent stay with us. While it is great to know that you were able to appreciate the service provided by our staff, I was concerned to see that you were not impressed with the...More
I stayed here for a week. For a night, this would be a great place. For instance if you are flying from the Frankfurt airport, it's perfect; just a 10 minute drive from the airport and the hotel offers airport shuttle service. But for an...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-AirportResponded 4 weeks ago
Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased that you found our location excellent and staff service good, I truly value the negative comments as this gives us the...More
Hi I was told the shuttle bus runs every day. You need to walk outside to shuttle bus boarding look for blue awning across street. It is free from airport but you need to pay 3.5 each to access the airport terminal
The hotel breakfast is good, reception is nice but the customer service and the quality of cleaning / room is below your average Holiday Inn. I haven't used the shuttle service so can't comment. I'd only only stay there if... More
The hotel breakfast is good, reception is nice but the customer service and the quality of cleaning / room is below your average Holiday Inn. I haven't used the shuttle service so can't comment. I'd only only stay there if I've not other options, but won't expect much.