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Holiday Inn Express Frankfurt-Airport

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Traveller (142)
Room & Suite (90)
Dining (12)
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Overview
  • Excellent17%
  • Very good44%
  • Average26%
  • Poor7%
  • Terrible6%
Travellers talk about
“hi express”(9 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Bar/Lounge
3 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (746)
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1 - 5 of 474 reviews
Reviewed 1 week ago

The hotel has no public transport nearby. There is a hotel transfer, which doesn't go late in the evening. The transfer bus is very small, so if you arrive in the evening and the next day want to take the transfer bus in the morning...More

Thank Lana1703
Response from FRAGT, Manager at Holiday Inn Express Frankfurt-AirportResponded 1 week ago

Dear Lana1703, Thank you for your stay in our Holiday Inn Express Frankfurt Airport & your review. However, I regret that you were not really satisfied of location & as well our standard continental breakfast buffet. Furthermore please accept my apology for any inconvenience you...More

Hotel's Favourite
Reviewed 20 October 2017

Overall it was good. The room was comfortable and clean. The shuttle only drops you off at terminal 1 (not terminal 2) at Frankfurt airport. Not a problem though because the free bus to terminal 2 is parked right there where this shuttle leaves you...More

2  Thank pkb4190
Response from FRAGT, Manager at Holiday Inn Express Frankfurt-AirportResponded 23 October 2017

Dear Guest, Thank you very much for your stay in our Holiday Inn Express Frankfurt Airport & your kind rating. I hope that you enjoyed your stay with us & I do look forward to welcome you soon again in our hotel! Best regards, Morad...More

Reviewed 4 weeks ago

despite having a confirmed reservation for two rooms, when I arrived at the hotel mid night, they us wait for about 50 mins before saying "we are sorry but all rooms are full". I traveled from Boston along with wife who is disabled and totally...More

Thank Ray K
Response from IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-AirportResponded 2 weeks ago

Dear Ray K, My name is Anthony and I thank you for your recent stay with us and reviewing our property. I am glad to see your high rating with regards to the location of our hotel. On the other hand, I am very sorry...More

Reviewed 15 April 2018 via mobile

The staff were courteous and professional, but they couldn’t make up for what the hotel lacks in accommodations. The room was exceptionally small for two adults and one child. The pull-out sofa frame was terribly uncomfortable and the air system was not functional (we opened...More

Thank britosjm
Response from IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-AirportResponded 3 weeks ago

Hi britosjm, Thank you for posting a candid feedback from your recent stay with us. While it is great to know that you were able to appreciate the service provided by our staff, I was concerned to see that you were not impressed with the...More

Reviewed 11 April 2018 via mobile

I stayed here for a week. For a night, this would be a great place. For instance if you are flying from the Frankfurt airport, it's perfect; just a 10 minute drive from the airport and the hotel offers airport shuttle service. But for an...More

Thank hjeff2017
Response from IHGService, Guest Relations Manager at Holiday Inn Express Frankfurt-AirportResponded 4 weeks ago

Hello hjeff2017, Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased that you found our location excellent and staff service good, I truly value the negative comments as this gives us the...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Hotel Amenities
Breakfast included
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Multilingual Staff
Conference Facilities
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
USD 67 - USD 212 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 67 - USD 212 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (142)
Room & Suite (90)
Dining (12)
Questions & Answers
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MRSACC
30 October 2017|
Answer
Response from HapyGuy7 | Reviewed this property |
Hi I was told the shuttle bus runs every day. You need to walk outside to shuttle bus boarding look for blue awning across street. It is free from airport but you need to pay 3.5 each to access the airport terminal
0
Votes
Chamina A
25 October 2017|
AnswerShow all 7 answers
Response from Mm A | Reviewed this property |
The hotel breakfast is good, reception is nice but the customer service and the quality of cleaning / room is below your average Holiday Inn. I haven't used the shuttle service so can't comment. I'd only only stay there if... More
1
Vote
millinger
8 March 2017|
AnswerShow all 6 answers
Response from WowLady | Reviewed this property |
The shuttle bus goes all night but only hourly during the early morning hours. A taxi is only €6.00 and is literally across the motorway :)
1
Vote
Room Tips
"If you can't book a transfer in the morning you can ask other hotels nearby, they can take you on their..."
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"They will refuse to accept you as they are always double booked to earn extra money-"
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"all the rooms have really good glazing being near to airport. But if you like window open slightly like us..."
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"If you are a IHG member, see that you can get a room on the 4th floor."
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