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Heritage Hanmer Springs

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Heritage Hanmer Springs
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584 Reviews from our TripAdvisor Community

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Showing 571: English reviews
Reviewed 3 days ago NEWvia mobile

Stayed just 1 night in a cottage- but was lovely- very large 3 bedrooms, laundry, well equipped kitchen ad fantastic position and views - wish we were there for a week!! Great hotel with tennis court and pool - (but too cold to swim sadly)- my only negative is the kids lost a tennis ball playing (high winds not surprised)...

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Helpful?
Thank Danielle M
Management response:

Dear Danielle Thanks for taking the time to post a review of your stay on Tripadvisor. We really appreciate your feedback. We are glad that you enjoyed your stay with us overall but are disappointed that you were charged $10 for a lost tennis ball. This seems excessive. I will contact you by private message with a resolution. Thanks again...

Auckland's
Reviewed 4 days ago NEWvia mobile

Following a late booking we stayed in a ground floor room at the Heritage for one night. The room was equipped for disabled persons but was large, perfectly functional and pleasant for us. Nice room, good service, lovely spacious grounds. The hotel is in the central township so is just a short walk to the famous springs.

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Helpful?
Thank Gupmeister
Management response:

Dear Gupmeister Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback. We are delighted that you enjoyed your stay with us and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

Reviewed 6 days ago NEWvia mobile

Stayed one night on the way to Picton. Hotel doesn't have much character, appears stark and has no atmosphere. The big let down (literally) was the bed which was way too soft and felt like it had no support. The hotel boasts that the mattresses were specially selected. Regrettably they selected badly. Both my partner and I woke up with...

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Helpful?
Thank Kenny L
Management response:

Dear Kenny L Thanks for posting a review on Tripadvisor. We really appreciate your feedback and are truly sorry that you did not enjoy your stay as much as you should have. We have new Sleepyhead Elegance beds with inbuilt topper pads in our Lodge and Garden Rooms as part of the Heritage Sleep experience. These beds are extremely comfortable...

Durham, United Kingdom
Reviewed 1 week ago via mobile

This hotel was a late change to our itinerary due to the Kaikoura earthquake so I can forgive them the fairly spartan room that we were allocated. This was also understandable as the hotel was hosting a wedding. We actually used none of the hotel facilities so I cannot comment though the grounds and pool area looked delightful. The hotel...

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Helpful?
Thank IanMac1960
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear IanMac1960 Thanks for taking the time to post a review on Tripadvisor. Thanks for your honest feedback about your stay. We are glad that you enjoyed your stay overall and we hope you had a good trip home. Best regards, Duncan Mackenzie General Manager

Norwich
Reviewed 1 week ago

We were billeted in a cabin in the grounds, which was OK but a bit tired - antique fridge thermostat whined off and on throughout the night. The bed was comfortable enough (two mattresses pushed together) but so it should have been at $219 a night, breakfast not included. There was no welcome from the reception staff - just a...

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Helpful?
Thank peppermintpig
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear peppermintpig Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback because it helps us to maintain and improve the services we offer. We are truly sorry that you did not enjoy your experience with us. Customer service is one of the pillars of the Heritage experience so we are disappointed that we...

Los Angeles, California
Reviewed 1 week ago via mobile

From a lost age with a historic atmosphere, clean and efficient service The staff are friendly and the food at the restaurant is above the average for New Zealand. It's also reasonably priced compared to what we've had to endure

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Helpful?
Thank weekl-traveler
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear weekl-traveler Thanks for posting a review of your stay at Heritage Hanmer Springs. We really appreciate your feedback and are delighted that you enjoyed your stay with us. Thanks again for your feedback and we hope you had a good trip home. Best regards, Duncan Mackenzie General Manager

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
2 helpful votes
Reviewed 1 week ago via mobile

Hubby and I had a garden room. Massive bed and the most comfiest of the beds we'd slept on while travelling around the South Island. Hotel looks lovely. Pool great. Great location. Only thing that let it down was the breakfast. We arrived at 10am in the morning and there was no bacon. Scrambled eggs were dry and the offering...

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Helpful?
Thank A TripAdvisor Member
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear guest Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback because it helps us to maintain and improve the services we offer. We are glad that you enjoyed your stay overall but are disappointed that we didn’t meet your expectations for breakfast. We have spoken to the Food & Beverage team to...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

We had an enjoyable night here over New Year. The hotel is right in the centre of town and looks impressive from the outside. It was a bit of a pain not to have a lift to the first floor rooms - could be an issue for older guests - but the staff were very friendly. The room was great,...

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Thank Sam J
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Sam J Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback. We are glad that you enjoyed your stay at Heritage Hanmer Springs and in Hanmer Springs as a whole. We hope you had a good trip home and hope to see you again soon. Best regards, Duncan Mackenzie General Manager

Reviewed 1 week ago via mobile

Lovely, friendly welcome on arrival. Homely, spotless and very comfortable rooms with all the amenities you need - including iron, dressing gown and laundry. I would also add accessible and free parking which saves time and hassle (which many hotels do not) and a massive 2GB of free internet! This enabled us to promote and review the hotel and Hanmer...

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Thank Pixiedust_12345
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Pixiedust_12345 Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback. We are glad that you enjoyed your stay with us and we hope you had a good trip home. Best regards, Duncan Mackenzie General Manager

Taunton, United Kingdom
Reviewed 2 weeks ago

This hotel did not have a lift! This meant we had to carry very heavy suitcases up a flight of stairs. The room we were allocated (a superior double) was on the front of the property and at the time of arrival we found it was exceptionally hot. The portable chilling machine did little to make a difference to the...

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Thank Kayhel2011
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Kayhel2011 Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback because it helps us to maintain and improve the services we offer. We are truly sorry that you did not enjoy your stay as much as you should have. We do offer assistance to carry bags upstairs and we do offer extra...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Isobel's Hanmer Springs Restaurant
Isobel's Hanmer Springs Restaurant
Cuisines: European, New Zealand
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 

Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Price Range: $146 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs
Hotel Style:
#8 Luxury Hotel in Hanmer Springs
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hanmer Springs staff and other travellers.
3 questions
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Metro Manila, Philippines
Ballarat Victoria Australia
over a year ago

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Questions? Get answers from Heritage Hanmer Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother.”
 of 5 bubbles peppermintpig, 10 Jan 2017 | Read review
“We were in 103... close to parking lot and had a nice table and chairs on the deck. Good Wifi reception.”
 of 5 bubbles annefirby, 2 Jan 2017 | Read review
“We prefer downstairs with a courtyard”
 of 5 bubbles yvonnealfv, 1 Jan 2017 | Read review
“Ground floor to have your own patio.”
 of 5 bubbles tourmaline118, 25 Dec 2016 | Read review
“Heritage has no lifts to the upper floor, but the staff promptly offer assistance with bags.”
 of 5 bubbles LynneC528, 13 Dec 2016 | Read review
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