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Heritage Hanmer Springs

760 reviews
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Traveller (138)
Room & Suite (32)
Dining (9)
Overview
  • Excellent34%
  • Very good38%
  • Average17%
  • Poor8%
  • Terrible3%
Travellers talk about
“garden room”(41 reviews)
“no lift”(27 reviews)
“the main hotel”(21 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
All hotel details
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (760)Write a Review
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254
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129
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Show reviews that mention
All reviewsgarden roomno liftthe main hotelbuffet breakfastoutdoor poolhotel restaurantlovely groundslovely hotelhot poolsfirst floorcentre of townthree bedroomcomfortable bedroom was largenew zealandheat pumpshort walk
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1 - 5 of 745 reviews
Reviewed 2 days ago

We booked a room at this hotel for a special occasion. The room was clean but very worn and dated with no airconditioning and original sash window. As we arrived on a very hot day we ended up with a room full of flies. The...More

Thank susanrichards2017
Reviewed 2 days ago

We stayed only one night in Hanmer Springs. The "waters" across the street were fabulous. We walked from the Heritage to the springs and thoroughly enjoyed our "soaking" in the pools which were simply wonderful. The hotel is in a great location, staffed by highly...More

Thank sabbaticalplanner958
Reviewed 5 days ago via mobile

Great location and the grounds are beautiful. Good services but our room was a wee bit on the small side. Overall very good and I would stay again. The staff behind the reception desk were very good and offered to help out where needed

Thank H3803ZZmikew
Reviewed 6 days ago

My partner and i stayed here in September for his birthday. Its a great location and the bed was great but that was about it. It was very overpriced. The bathroom was so outdated. The staff were friendly but yeah not worth the price.More

Thank jordinrobertson
Response from GM_HeritageHanmer, General Manager at Heritage Hanmer SpringsResponded 5 days ago

Dear jordinrobertson Thanks for sharing your experience at the hotel last year. We appreciate your feedback. We are glad that you enjoyed the location, the bed and the service during your stay. I have made a note of your other comments to follow up on....More

Reviewed 1 week ago

Came for short stay. Got upgraded to garden room. Awesome customer care. Nice surroundings very central. Clean rooms and friendy staff. Very happy with our stay. Top tip is that garden rooms can acommodate your car behind each one.More

Thank Dunk893
Response from GM_HeritageHanmer, General Manager at Heritage Hanmer SpringsResponded 5 days ago

Dear Dunk893 Thanks for posting a review of your stay on Tripadvisor! We are delighted that you enjoyed your stay with us and that you appreciated the upgrade to a Garden Room outside. We have 16 Garden Rooms in total but only half of these...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Concierge
Self-Serve Laundry
Babysitting
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Tennis Court
Bar/Lounge
Outdoor pool
Details
Price range
USD 115 - USD 230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Hanmer Springs
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 115 - USD 230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Hanmer Springs
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (138)
Room & Suite (32)
Dining (9)
Pool & Beach (3)
Hotel & Grounds (108)
Bathroom (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
hockeylvr2
1 July 2017|
AnswerShow all 10 answers
Response from duncanmackenzie-GM | Property representative |
Dear hockeylvr2 Thanks for your question. Yes we provide a range of complimentary toiletries including shampoo, conditioner, body wash and body balm (moisturizer) in all our rooms, both in the main Lodge building and in the... More
1
Vote
Raemaekers
10 November 2016|
AnswerShow all 3 answers
Response from GM_HeritageHanmer | Property representative |
Deer Raemakers We are offering a Christmas dinner buffet from 4pm to 8pm. Please call us on 03 315 0065 for more information or to make a booking. Best regards Duncan Mackenzie General Manager
0
Votes
All4Auckland
3 April 2016|
Answer
Response from GM_HeritageHanmer | Property representative |
Hi Jennifer, please let us know your booking number and then we will check the availability for villas with 2 bathrooms. Please email us directly or call us on 03 315 0060 Thank you. Kind Regards, Diana Williams Front... More
0
Votes
Room Tips
"Find other accomodation."
Read review
"Stunning location"
Read review
".There is no lift to the second floor,so if stairs are a problem for you ask for a ground floor room."
Read review
"Ask for larger room"
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