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Heritage Hanmer Springs

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Heritage Hanmer Springs
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560 Reviews from our TripAdvisor Community

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Showing 547: English reviews
Cambridge, United Kingdom
Reviewed 1 week ago via mobile

We stayed one night at Heritage due to earthquake near Kaikoura, no lift so had to heave cases up stairs, although were offered assistance. Room and corridors had slightly musty smell and decor could do with refresh otherwise comfortable. Hammer Springs in lovely setting and would have liked longer to explore walks.

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Helpful?
Thank michaelhallett
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear michaelhallett Thanks for taking the time to post a review on Tripadvisor. We do appreciate your feedback because it helps us to maintain and improve the services we offer. We are currently working through a soft refurbishment program to modernize the décor in the hotel but recent events have slowed the process down slightly. However we hope to be...

Reviewed 1 week ago

Room and amenities all good. Service awesome. We were there during the earthquake; evacuated in nightclothes. Found a safe place to sleep in a villa within a couple of hours and provided with torches. Even though we did not have access to the hotel as it had to be checked for safety, we had all meals and top rate service...

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Helpful?
Thank Lynn A
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Lynn A Thanks for letting us know your feedback from your recent stay. We really appreciate your patience and understanding under difficult conditions and are very proud of the way our staff stepped up to the mark. We are glad that you enjoyed your stay overall and hope to see you again. Best regards, Duncan Mackenzie General Manager

Reviewed 1 week ago via mobile

The location was really good, nice and central to the main shops and restaurants, but the decor inside the villa could do with an upgrade. We had a view over a pond and the rolling hills/mountains in the background with a sheltered outdoor balcony which was a great setting. Unfortunately for us it was rather cold and wet during our...

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Helpful?
Thank adader
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear adader Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback and use it to improve the services we offer. We are currently working through a soft refurbishment program in the villas to freshen up and modernize the décor. We hope to have the next stage complete after high season (by the end...

New South Wales, Australia
Reviewed 3 weeks ago

Stayed for a night in a three bedroom villa (with an upper story 'loft' bedroom as well.). It was quite pleasant. Arrived with a large van for the family and was able to park it out the front of the accommodation with no problems. The interior was nice enough and we had a view of the lake out the back....

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Helpful?
Thank samwil212
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear samwil212 Thanks for taking the time to post a review of your recent stay with us. We do appreciate receiving your feedback because it helps us to improve the services we offer. We will definitely look into mosquito screens for the villas: thanks for this excellent suggestion. I will also share your positive comments about the staff so that...

Dunedin, New Zealand
Reviewed 3 weeks ago

We were very pleased with our room (#214) and the hotel in general. The room was spacious and the bathroom also quite large with a comfortable bath. The hotel has a certain grandeur about it, with wide stairways and corridors. Wifi was strong. Storage space for unpacking a couple of suitcases was rather limited.

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Helpful?
Thank gardener080
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear gardener080 Thanks for taking the time to post a review of Heritage Hanmer Springs. We really appreciate your feedback and are glad that you enjoyed your stay with us. Thanks again for your feedback and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

Palmerston North, New Zealand
Reviewed 4 weeks ago

Stayed 6 days for the Rhododendron Conference. Had a very comfortable bed in a ground floor room with french doors opening onto a sunny courtyard complete with table and chairs. The staff were very helpful and the breakfasts excellent.

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Helpful?
Thank Judy Y
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Judy Y Thanks for your review of Heritage Hanmer Springs. We really appreciate your feedback and are thrilled that you had such a great stay. As I said earlier to Margaret H, it was a delight to have the Rhododendron Conference here at the hotel. It was wonderful to meet garden enthusiasts from all over the world and I...

Sydney
Reviewed 4 weeks ago

We were a group of 4 and chose a 3 bed cottage, which had a main room upstairs in a loft type arrangement, plus an en-suite, very modern, good size and clean, and two rooms downstairs with shared bathroom and separate toilet. Beds very comfortable. Washing machine and dryer in the lock-up garage. Separate dining area, sitting room and outside...

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Thank Turkey_Baster
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Turkey_Baster Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback because it helps us to improve the services we offer. We are glad that you enjoyed your stay with us and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

Reviewed 4 weeks ago via mobile

A very peaceful and quiet night away from home. All the staff were so friendly and helpful. What a beautiful old building (complete with a few creaky floorboards) so much history. Super comfy bed and a powerful shower = bliss! We didn't have the greatest of views, maybe next time. P.S Where are we able to buy the Manuka spa...

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Thank Jodi C
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Jodi C Thanks for your review of Heritage Hanmer Springs. We really appreciate your feedback and are glad you enjoyed your stay with us overall. We sell the Manuka Spa products over the reception desk at Heritage Hanmer Springs or at any Heritage hotel. Please call us on 03 315 0060 and we will be able to help you...

New Plymouth, New Zealand
Reviewed 5 weeks ago

Stayed 4 days for a rhododendron Conferece in a garden room. It is a little way from the main building but very private, large room, extra large double bed,quiet and your own little courtyard with rhododendrons. Excellent breakfast and friendly staff. The breakfast/ dinner room has a lovely atmosphere. The Hotel is very central for all amenities and thermal pools.

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Helpful?
Thank Margaret H
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Margaret H Thank you so much for your review of the Heritage Hanmer Springs. We really appreciate your feedback and are delighted that you enjoyed your stay. We really enjoyed have your group stay with us and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

Christchurch, New Zealand
Reviewed 5 weeks ago

All amenities in our room were more than adequate for my Husband and I. The food and service in the Restaurant was Excellent and very friendly staff. We are having our daughters wedding here and feel very confident with our choice.

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Helpful?
Thank 666cruiser
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear 666cruiser Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback. We are delighted that you enjoyed your stay with us and we look forward to seeing you again soon for your daughter's wedding. Thanks again for your feedback. Best regards, Duncan Mackenzie General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Isobel's Hanmer Springs Restaurant
Isobel's Hanmer Springs Restaurant
Cuisines: European, New Zealand
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 

Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Region: New Zealand > South Island > Canterbury Region > Hanmer Springs
Price Range: $149 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs
Hotel Style:
#8 Luxury Hotel in Hanmer Springs
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hanmer Springs staff and other travellers.
3 questions
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Metro Manila, Philippines
Ballarat Victoria Australia
over a year ago

See all questions (3)

Questions? Get answers from Heritage Hanmer Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a downstairs room if you prefer not to climb stairs”
 of 5 bubbles judyy2014, 10 Nov 2016 | Read review
“No lift, garden room very quiet and large room but a little way from the main building.”
 of 5 bubbles margareth263, 6 Nov 2016 | Read review
“Garden Rooms are really relaxing.”
 of 5 bubbles 666cruiser, 6 Nov 2016 | Read review
“Avoid 111 at all cost”
 of 5 bubbles Rdnkh, 4 Nov 2016 | Read review
“Heritage by name and by nature. Creaky floors, dark woods, no lifts for heavy luggage but theyre happy to deal with the luggage”
 of 5 bubbles kingkoroki, 25 Oct 2016 | Read review
5 of 5
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