After one night stay which I'd paid a month prior, I received another invoice for the accommodation which I thought was strange. After having a closer look I realised they had charged me a further $40 for a cushion. I emailed and asked them to explain this and they said a cushion was missing so they have charged me for it. I advised them that I did not take a cushion and asked for the money to be refunded. I was told they would get the housekeeper to have another look and only if they find the cushion would they refund the money. I then received a photo from them with cosmetics left behind which I explained was not mine and that I saw these items had been left there in the cupboard and asked again if they could please refund the money they had taken. Eventually she apologised and said the last people that stayed before me had taken it and were sending it back. I'm starting to wonder if it's all just a scam to get extra money as I already noticed when I made the booking and the card fees were added on top of payment that instead of it coming out as one payment, it came out as 2 separate payments on the same day with the first titled 'deposit' and the 2nd payment then had another set of card fees added to it which had already been calculated into the total amount. Also I'm confused as to how this is an environmental lodge, it didn't seem like any environmental practices were put in place eg the keeping of deer and the cheap chemical body wash etc certainly wasn't environmental. Being next door to the national park, I'm sure the property would have been beautiful and would have loved to explore and in fact I had just been saying to my husband we'll have to stay there together soon as the national park was just beautiful but after this experience of being accused of taking a cushion I would definitely be looking for other options. It just wasn't a very nice experience.…
We have stayed here yearly from 1998 to 2018 and again in 2022 which speaks for itself. The lodges are spotlessly clean and comfortable and the perfect log cabin design. We always enjoy the outdoor spa and wildlife in abundance. This year they also have deer guests can help feed in the afternoon. Bengu was extremely welcoming and helpful on arrival. Walks in the area can’t be beaten. Visits to the chocolate shop and vineyards nearby make for a perfect stay. Highest recommendation for a very relaxing stay and to leave your worries behind.
We booked the Girraween Environmental Lodge expecting an eco-tourism experience based on the name "Environmental". It is a lovely place if you didn't expect it to be environmental. It does NOT appear to be living environmental practices. Firstly, they keep deer right next to a National Park. Deer is a pest species in Australia that costs the government thousands of dollars per year to control. It causes extreme damage to Australia's natural environment. By nature, deer are flighty and can escape enclosures easily and there is no getting them back. They become feral and cause damage. Not did they just keep deer, I could have turned a blind eye to that, the deer was celebrated at the "environmental" lodge with deer feeding/talk, large satanic deer picture on the wall (was extremely creepy and ugly in any context), deer cushions and deer antlers in the lounge room and a deer key ring for our room. Being an "Environmental" lodge I would have thought it be way more appropriate to celebrate the vast range of amazing and beautiful Australian native species that are at the National Park right next door in the decorations and furnishings. A beautiful photo of a bird or wallaby or the landscape would have been in theme way more with an "environmental lodge". It went beyond that..... there was no recycling bins in the room, no solar, no rainwater harvesting on the massive sheds...... not even the basic principals of environmental living. The dishwashing liquid, shampoo etc provided were not ethical products. There was no education to guests about minimising use of fire-wood or water in the massive deep spa, as an environmental education opportunity. I think they should consider taking "Environmental" out of the name and then it would not be misleading and disappointing.…
The chalets were so cute, cozy and private! The little bush walks they had were cool, take enough food before you check in as there aren’t really any shops close by. Also no reception, that’s the best part! No distractions and so relaxing, there’s kangaroos all around the cabins, I loved it there and can’t wait to go again ☺️
First impressions: Large rooms, well furnished, clean with the most Amazing View. We used the BBQ daily, sat on the deck, enjoyed a wine at night with a zillion stars above us. We bushwalker daily on the property, has a swim in the pool and a spa at night. I can honestly say as far as a stay in a Chalet goes this is "The Best Of The Best" A Lot Of Love has gone into this Most Amazing Place.
We stayed 2 nights, the property is peaceful, beautiful and surrounded by kangaroos, bird life and even some deer. The accommodation was very comfortable, private and we overlooked the lake. We had everything we needed and it’s any easy drive to national park walks, delicious chocolate shop, or neighbouring wineries. The staff are very welcoming and accommodating. Highly recommend a stay here and will definitely return.
My wife and I have just spent 4 wonderful nights at the Girraween Environmental lodge and loved it. The chalet was well equipped and the fireplace was used every night and morning. The managers were very happy to help with any requests. This was our 3rd change of dates because of covid and the management couldn’t have been more accommodating with booking us back in when we could eventually get there. The lodge is very close to Girraween National Park for some great walks. The Lodge also has some shorter walks within the 400 acre property. We look forward to visiting again next year. Thank you Mark and Mary.
We stayed 4 nights in a beautiful chalet. Fire going every night. No sounds but the birds ,kangaroos greeted us every morning .Amazing walking trails, like a mystery scavenger hunt finding the trail markers. Great hosts who were very welcoming and nothing was too much trouble. Be prepared to have no internet, phone or TV (wi-fi at the reception if desperate) . Highly recommend if you want to totally chill out.
Staying here is a chance to unwind from day-to-day life & reconnect with nature. With an abundance of wildlife and many resident kangaroo's, you certainly feel like you're right in the middle of nature. The no phone/wi-fi signal is a bonus to give you a 'digital detox' but free wi-fi is provided at reception if needed. The chalets are well spaced apart and private, with a nice outdoor deck/veranda area & BBQ. This was fired up the very first night & was a welcome addition. Nice touches include a fireplace inside & plenty of firewood for the first 2-3 nights with a free top-up on the 3rd day. Bengu is a wonderful host always happy to help with any request & makes you feel very welcome. The offer of free eggs from their resident hens was nice. We unfortunately didn't get around to trying the outdoor spa as we were busy each evening enjoying the many walks on their land, or within Girraween. The Marbles Arch Circuit walk was particularly rewarding with views of the Pyramid. The Chalet was really clean with all the basics needed for a comfy stay. Good size bathroom too with big spa bath is certainly a bonus to soak tired muscles after a day of walking. There is no oven so plan for either stovetop, microwave or BBQ cooking. For the price of the accommodation, perhaps a small dishwasher wouldn't go amiss to make stays more relaxing, particularly on the last day when dishes need to be cleaned & put away. Thank you to our hosts for a lovely stay...wish we could have stayed longer.…
Ok lets start with the bed - it was amazing, like floating on a cloud. Electric blankets came in useful when it hit 1 degree. Our chalet had everything you could need including a log fire for cold nights. The hosts were helpful and very knowledgeable about the area and we did several walks in the lodge area and in the neighbouring Girraween National Park. The onsite walks were well marked. Lots of nearby wineries for tastings and a visit to nearby Stanthorpe Cheese is essential (ploughmans lunch is highly recommended)