Pullman Magenta Shores Resort Hotel
1 Magenta Dr, Magenta, New South Wales 2261 Australia
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USD 168
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About
#1 of 1 resort in Magenta
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid internet
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Tennis court
Fishing
Kids club
Kids' outdoor play equipment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Iron
Kitchenette
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
Location
1 Magenta Dr, Magenta, New South Wales 2261 Australia
Getting there
Rental CarsSee all Magenta car hire
879Reviews18Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Very appalling food unfortunately would never spend my money here again fish was very dry. I have uploaded photos so you will not waste your money at this. Restaurant Steak was well done instead of medium rare. I’ve eaten all around the world and around Australia. This is the first bad review I’ve ever put up. Please think twice before spending your money at this restaurant
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Having booked this location as a last minute trip the nice resort finished at reception / restaurant. Got to Villa (1910) very late and upon opening the door met with an unusual smell. I had two family members/friends over from the UK. I checked the property out only to find such things and animal faeces in the laundry and one room with cockroaches. Additionally torn curtains and also busted up furniture amongst other things including a unclean toilet. I emailed the hotel front desk but due to no coverage it did not go through. Also no phone in room. Very poorly cleaned property where I was going round wiping dirty surfaces everywhere. Upon checking out I was advised that someone would contact me back asap. 48 hours later and still nothing. This property is a Health Risk and I will be reporting this to the local authorities. AVOID AT ALL COSTS.…
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Wow what a lovely property, shame I don't chase after golf balls. A magnificent kept property. Driving into the property you feel like a millionaire - the golfers ALL wave and say hello. Maddie at reception offered superb service. Grounds are kept immaculate. The unit/apartment was nice - could be cleaner. Marks on walls, door and wall in bathroom could be wiped wit habit more housekeeping time. Overall 7 out of 10. Main reason low score is the rooms are not cleaned everyday - meaning they are left after checkout to clean MORE or harder stained items. Sheer curtains, could be cleaned! All staff were very engaging.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: If you play Golf - a great property. Very convent, if you have a car to everything. The beach is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
nfortunately need to post to make people aware that a 50% booking fee is required which is non-refundable. It’s not clear when booking, my Husband booked me a pregnancy spa treatment as part of our babymoon stay with the hotel but we can’t make it. We could cancel the hotel but not the spa and they offer credit. We don’t live local so credit isn’t useful to us. It’s not even generic to use somewhere else. We’ve given 2 weeks weeks notice too. Just be careful when booking that you are 100% sure you can attend otherwise your money is lost. Sounds lovely there, which is a shame as feel like a bitter taste left with the situation now and not keen to go or recommend to anyone due to the tone towards me over the phone.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Had a wonderful time in a 3 bedroom villa overlooking the golf course. The villas are located walking distance to the beach and a bush track which is a great way to spend the day when you aren’t a golfer. Our villa was well equiped with everything you would need for a longer stay - kitchen, laundry and bathrooms all clean, well stocked with appliances / supplies and most importantly spacious. Outdoor table and chairs was great for that afternoon champagne. The bath in the main bedroom was excellent - good for a soak after a long day. You can tell the resort was built awhile ago but I personally thought our villa was in excellent condition and would highly recommend a stay in the villas.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Broken accomodation AC heating, stained carpets and walls addressed this with Hotel staff who advised that these Villa’s are privately and that they would pass my feedback on to the owners. (Disappointing) All 3 pools the heating was broken so not usable, Sauna was also out of order. During my stay I booked the tennis court, to later find out the hotel staff had over booked my booking with a members booking. No notice was given until after the event. I had great expectations for this Hotel, however, this was a complete letdown. When going away for a weekend to a 4-5 star hotel you have an expectation. This was not met. With facilities being broken and not working. The swimming pool heating wouldn’t be an issue in summer, however once these facilities go down during the winter months it is really important they get fixed straight away. …
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: If you want to use the facilities at this hotel, I would suggest you book somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman Magenta Shores, Guest Services / Front Office at Pullman Magenta Shores Resort Hotel
Responded 12 June 2023
Good morning Adrian, Thank you for taking the time to share your recent stay with us. I am so sorry that your stay with us did not meet your expectations. Please know that although rooms are privately owned, each villa is maintained to Pullman standard and I will be looking into and addressing your concerns noted. The indoor pool temperature is recorded each morning with an average of 27.2 degrees. Over the recent weeks one of the heat pumps did break down which has since been resolved. The steam room is being renovated into a sauna and we are hoping this is open over the coming weeks. Your feedback is extremely important to us as we strive to improve on our offerings and I do hope that you will allow us the opportunity to welcome you back again soon so we can provide you with a far superior experience. Kind regards, Rebecca King Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A nice resort but the studio rooms are in need of a refurb. Furniture and rooms a little dated. Booked a standard studio, requested for upgrade and room with good view. Didn’t get the room category upgrade when we arrived but did get a room with a view of the pool. This resort don’t supply in room complementary bottle water for platinums. As we arrived late, after checking in around 6pm I went to the restaurant to make a booking for dinner. The elderly lady who served me told me they were fully booked. I asked if I could order and sit at the tall table in between the restaurant and bar and was told no coz the table belonged to the bar. So we ended up having dinner at the bar which was just across from the restaurant so we have a full view of the restaurant. While we were at the bar, the restaurant was quite empty. It was empty the whole time we were eating at the bar. So after our dinner I took a photo and the lady said to me they had no shows. The booking didn’t show. No point telling me that when she realised I was taking pics. The food at the bar definitely can improve for a Pullman. The pizza was like a Coles brand pre-made pizza. The grilled salmon on Turkish bread was tasteless. We’ve actually never had food of this quality at a Pullman. The food served at one of the Mercure we stayed previously was much nicer than that. The next morning we met Lachlan, who was very helpful. Lachlan’s customer service was exceptional. He truly understood what good customer service was all about. And he understood the different status levels in Accor plus. If things improve where they need to improve, including people skills (referring to the restaurant staff that night) Pullman Magenta would be an exceptional place to stay coz the location is awesome with the beach near by.…
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: This hotel don’t supply complementary bottle water for platinums and above. Walking track to the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman Magenta Shores, Guest Services / Front Office at Pullman Magenta Shores Resort Hotel
Responded 12 June 2023
Good afternoon FrancisMimilay, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and I will ensure I share your concerns with our Management Team & I will ensure I share your kind words with Lachlan as he is a wonderful asset to our Team. Thank you for your continued loyalty and I do hope that we can welcome you back again soon. Kind regards, Kasey Bell Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time here. Arrived too early for check in (as intended, since the forecast dictated our beach plans), but they gave us drinks vouchers and were able to get us into our villa a bit early after we returned from the nearby beach. Being a member does help. We were also upgraded to a 3-bedroom villa and returned to find a plate of fruit waiting in the kitchen for us, which our 3 year old devoured. The restaurant had a decent dinner menu and friendly staff. The breakfast buffet had some nice little surprises I haven't seen in other places. Good service in general. Didn't use the other facilities so no comment on those. The accomodation is a bit tired and there are no flyscreens on the doors, which meant that we used the noisy aircon unit for the night. Not a big deal, but odd for a hotel trying to reduce their carbon footprint. All in all, this was a good place for our first overnight trip as a family.…
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman Magenta Shores, Guest Services / Front Office at Pullman Magenta Shores Resort Hotel
Responded 12 June 2023
Good afternoon Cazbeckett, Thank you for taking the time to share your recent stay with us. We are so glad you enjoyed your stay and hope to welcome you back again soon. Kind regards, Kasey Bell Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here for 3nights and was so disappointed. I work in a large hotel chain and couldn’t believe how run down this hotel is. First up we noted tiny teddy biscuits and cashews on the floor. The balconies were filthy covered in cobwebs and rusty tiles also the furniture was so marked and scratched. The carpets are stained walls really dirty. Got into bed first night and was disappointed to find a paper thin blanket on the bed we froze all night as there wasn’t even a spare blanket or doona in the wardrobe. The pillow s honestly need throwing in the bin. They are so compacted and flat. I did tell reception the next morning and two doonas were delivered to our room only to find that one was a single and the other a queen and we had a king bed This is supposed to be a 5star resort, far from it. My husband the first morning had a really sore back and hardly slept due to the left side of the mattress being so saggy it was like sleeping in a hollow. We swapped sides and I ended up the same over the next two nights . On our final day I noticed that the bed had a broken leg but don’t think that was the problem. It was the mattress once again it needs to been thrown in the bin as well. I honestly couldn’t wait to come home and sleep in my own bed. The furniture even in the restaurants are both of 2star quality ripped and torn seat covers. The staff in reception and Barrett’s restaurant of a night were all lovely and friendly however. Won’t ever come back. I thought the Pullman was supposed to be on the higher end of the Accor chain of hotels pity help the others. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don’t expect 5star accommodation
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman Magenta Shores, Guest Services / Front Office at Pullman Magenta Shores Resort Hotel
Responded 12 June 2023
Good afternoon W2733SFleannec, Thank you for taking the time to share your recent stay with us. We are so sorry that your stay did not meet your expectations and will review your feedback with our Management Team. We do hope to welcome you back again soon. Kind regards, Kasey Bell Guest Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 3 nights in 1702. First night we had no electricity on 3 occasions. A fuse was tripping and each time the response was to reset the fuse. Same thing the next morning, and after some pleading, they bought in the maintenance team. Power was restored by the afternoon. The last morning we woke to no hot water, cold shower for me and a very unhappy wife. Again the maintenance team were called and by the time we left, still no hot water. My guess is both issues were related. The staff were responsive but there was no accountability or follow up. It seemed like just another issue to deal with. No room service during the 3 night stay. Probably acceptable these days, however it wasn’t clean when we arrived. Dirt and sand everywhere. Perhaps they could provide a broom. This is not a 5 star resort, 3 at best.…
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman Magenta Shores, Guest Services / Front Office at Pullman Magenta Shores Resort Hotel
Responded 18 Apr 2023
Good afternoon Stephen718, Thank you for taking the time to share your recent stay with us. We are so sorry again for your unforeseen experience with the power tripping due to the heavy rain we had experienced. This has since been resolved. I will share your feedback with our Team to ensure we follow up with our guests when matters arise. We are working towards a zero carbon imprint and sustainability as an Estate; our villas are eco-friendly with no daily servicing unless arranged with our Team and please know that I have also shared your cleanliness concerns with our Executive Housekeeper to ensure our rooms are cleaned to our usual high standard. We very much appreciate your feedback and do hope to welcome you back again soon. Kind regards, Rebecca King Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 128 - USD 278 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quay west resort magenta shores hotel magenta, quay west hotel magenta
LOCATION
AustraliaNew South WalesMagenta
NUMBER OF ROOMS
60
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Claim Your ListingPULLMAN MAGENTA SHORES RESORT HOTEL (AU$195): 2023 Prices & Reviews - Photos of Resort - Tripadvisor
Frequently Asked Questions about Pullman Magenta Shores Resort Hotel
Which popular attractions are close to Pullman Magenta Shores Resort Hotel?
Nearby attractions include Norah Head Lighthouse (5.5 km), The Entrance Town Centre (4.2 km), and The Entrance Heritage Walk (4.3 km).
What are some of the property amenities at Pullman Magenta Shores Resort Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Magenta Shores Resort Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Magenta Shores Resort Hotel?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Pullman Magenta Shores Resort Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Pullman Magenta Shores Resort Hotel?
Conveniently located restaurants include Ken's Humble Pie Shop, Green Tangerine, and Chang Thai.
Are there opportunities to exercise at Pullman Magenta Shores Resort Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Pullman Magenta Shores Resort Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Magenta.
Are any cleaning services offered at Pullman Magenta Shores Resort Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Magenta Shores Resort Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Pullman Magenta Shores Resort Hotel have any great views?
Yes, guests often enjoy the park view available here.