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The Black Swan Hotel

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Room & Suite (59)
Dining (52)
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Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(68 reviews)
“afternoon tea”(167 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,767)
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1,765 results
Traveller rating
1,003
441
184
95
42
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LanguageEnglish
1,003
441
184
95
42
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371 - 375 of 1,765 reviews
Reviewed 13 March 2017

We stayed on the 'Cheeky Little Getaway' promotion which was great value. The hotel is very well placed in the centre of Helmsley. Had a lovely walk with the dog (who was made very welcome at the hotel) to Rievaulx Abbey. Food excellent

Review collected in partnership with this hotel
1  Thank Janice D
Reviewed 13 March 2017

We stayed for one night and thoroughly enjoyed every aspect of our visit to Helmsley. A warm, friendly welcome at the Black Swan...log fires, charming staff and a relaxing atmosphere. Our room was well appointed and overlooked the main square. Dinner was delicious, and we...More

Review collected in partnership with this hotel
1  Thank pamelahY569AF
Reviewed 7 March 2017

Decided last minuite to have a night away and had been meaning to book hear for a while. Surprised they had some rooms lef on a Saturday night, so we booked DBB. Situated in the heart of this small town and is a typical "oldy...More

Thank Richard W
Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 8 March 2017

Dear Richard W, We're really pleased that you enjoyed your time here and were well looked after throughout your stay. Thank you for your feedback regarding the menu which I shall pass onto the Head Chef, and I'm so pleased to read that your main...More

Reviewed 3 March 2017

We attended a corporate event, which was held at the hotel and opted to stay for the set lunch. Not only was the corporate event very successful, which was expected, but rather unexpectedly the lunch was rather good too. To be honest it was delicious...More

2  Thank GeorgeNorthYorkhire
Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 8 March 2017

Dear GeorgeNorthYorkshire, Thank you for taking the time to write a review following your recent visit to the hotel. We're pleased to hear the event was a success in all aspects and shall look forward to welcoming you back for lunch in the near future.

Reviewed 2 March 2017 via mobile

Stayed here for my partners birthday/babymoon. Everything about our visit was perfect. Clean room, attentive and friendly staff. The food in the restaurant is delicious. Will be visiting Helmsley and the black swan again in the future.

1  Thank SophieBaker25
Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 3 March 2017

Dear SophieBaker25, Thank you for your lovely comments and we look forward to seeing you both again soon.

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Most Booked Properties in Helmsley, United Kingdom
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 169 - USD 383 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 169 - USD 383 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (339)
Room & Suite (59)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
acerwest
17 August 2017|
AnswerShow all 3 answers
Response from Sarahnliam49 | Reviewed this property |
Not too sure, but where we parked at the right of the hotel, there would definitely be room for you. Maybe just ask the hotel if they can keep a bigger space clear for you- I think they would!
0
Votes
Room Tips
"Avoid front rooms if leaving window open as smokers underneath."
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"Feature Double Rooms are spacious and overlook the square"
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"use one of the many other tearooms in Helmsley this is expensive and not worth it"
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"To the rear in modern extension"
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