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The Black Swan Hotel

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Traveller (342)
Room & Suite (60)
Dining (52)
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Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(68 reviews)
“afternoon tea”(167 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (1,788)
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1,786 results
Traveller rating
1,012
445
188
99
42
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LanguageEnglish
1,012
445
188
99
42
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1 - 5 of 1,786 reviews
Reviewed yesterday via mobile

Had a very nice one night stay at the Black Swan in Helmsley. Set in a lovely location. The reception staff were very friendly and helpful. The food was very good although we did have to wait a while for our breakfast the following morning....More

Thank Cate H
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded yesterday

Thank you so much for taking the time to write a review of your visit. I'm pleased to hear you enjoyed your time with us, we were incredibly busy and I'm sorry this impacted on your breakfast experience but appreciate your understanding about this. I...More

Reviewed 3 days ago

We stayed for 1 night in a lovely superior room which was large and very comfortable. Check in was fine and after a 4 mile walk along the river and back we had a coffee in the very nice and relaxing gardens. Having booked our...More

Thank Pat761
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 3 days ago

How wonderful that you took the time to write such a lovely review of your visit with us. It was lovely to meet you both and I do hope we'll have the pleasure again soon. Any yes, all topped of with a bit of Ella,...More

Reviewed 4 days ago

This is a great hotel, a bit careworn in places as some others have said but in a lot of ways this just adds to the charm. We stayed last week and had fabulous weather which meant we were able to enjoy drinks out in...More

Thank maggien0tsmith
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded yesterday

Thank you so much for your lovely review, we're so pleased you enjoyed your stay with us. I will of course pass your comments on to our team, they all work incredibly hard so it is really gratifying to hear their efforts are appreciated. We...More

Reviewed 1 week ago

Stayed for two nights. Well received on reception. The room was in the garden wing so had a bit of a trek up and down stairs. (All adds to the step count). Room a decent size and well appointed. Armchairs, table, dresser,drawers, wardrobe, but no...More

Thank Chump57
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 5 days ago

Thank you so much for your super review. We are really busy and so are sorry if this meant it took longer than we'd like to get to you but are really pleased this didn't affect the enjoyment of your stay. We look forward to...More

Reviewed 1 week ago

You can imagine the disappointment of arriving at the Black Swan Inn with high expectations and finding out you were booked by your travel agent into the Black Swan Hotel for a special anniversary celebration? Well as stuff happens Helmsley is a lovely town, the...More

1  Thank RMOMD
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 1 week ago

Despite this being a different Black Swan to the one you thought you were staying at we are glad you enjoyed your stay with us and took the time to write a review. We do hope you will return again, next time knowing it's us...More

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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 158 - USD 373 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 158 - USD 373 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (342)
Room & Suite (60)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Patricia D
14 May 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Avoid front rooms if leaving window open as smokers underneath."
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"Feature Double Rooms are spacious and overlook the square"
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"use one of the many other tearooms in Helmsley this is expensive and not worth it"
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"To the rear in modern extension"
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