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See all 4 hotels in Helmsley

The Black Swan Hotel

1,672 reviews
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Traveller (286)
Room & Suite (45)
Dining (38)
Overview
  • Excellent58%
  • Very good25%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(65 reviews)
“afternoon tea”(160 reviews)
“feature room”(27 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Reviews (1,672)Write a Review
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1 - 5 of 1,670 reviews
Reviewed 4 days ago

We stayed at the Black Swan for a Saturday night to celebrate a family birthday. The hotel is made up of a number of old buildings and is very characterful, with open fires, exposed beams, and a warm welcome. Though, because of its age, the...More

Thank rickykj17
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded yesterday

Thank you so much for your wonderful review. I am delighted that you enjoyed your recent stay with us and will certainly share your review with the rest of the team. We look forward to welcoming you back to The Black Swan Hotel in the...More

Reviewed 6 days ago via mobile

For a special occasion we stayed at The Black Swan on Saturday night and ate in the restaurant. The room was spacious, immaculately clean and and looked out over the lovely village square. The meal on the Saturday night was fantastic. The food was perfect...More

Thank Gledhow76
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded yesterday

Thank you so much for your review. I am delighted that you enjoyed your recent stay with us and will pass your lovely comments on to the rest of the team. We look forward to welcoming you back to The Black Swan Hotel in the...More

Reviewed 1 week ago

I had heard good things about the Black Swan and was very exciting to be visiting Helmsley for the first time and to be staying the night for my Husbands Birthday, the room was very nice and overlooked the quaint market town, however the bathroom...More

1  Thank Adelle23
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 1 week ago

Thank you for your recent view. I really do appreciate it when a guest takes the time to provide us with feedback so that we can use it in a constructive manner to enhance what we offer here at The Black Swan. I can assure...More

Reviewed 1 week ago

We have just returned from a short break at the Black Swan which was arranged at short notice. We have stayed regularly at this hotel bot not for about 3 years. However the hotel was excellent in every respect. We had a spacious , well...More

Thank Richard A
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 1 week ago

Thank you so much for your review. I am delighted that you enjoyed your recent stay with us and will certainly pass your wonderful comments on to the rest of the team. We look forward to welcoming you back to The Black Swan Hotel in...More

Reviewed 1 week ago

This is only a review of the restaurant in the Black Swan, as we were not staying. We arrived, sat in the bar with a drink while we chose our starters and main courses. Our orders were taken and we were escorted through to the...More

Thank David B
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 1 week ago

Thank you so much for your review. I am delighted that you enjoyed your recent dining experience with us and will certainly pass your fabulous review on to the rest of the team. We look forward to welcoming you back to The Black Swan Hotel...More

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Traveller (286)
Room & Suite (45)
Dining (38)
Hotel & Grounds (215)
Bathroom (12)
Business Centre & Event Rooms (1)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 131 - USD 381 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 131 - USD 381 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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