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The Black Swan Hotel

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Traveller (339)
Room & Suite (59)
Dining (52)
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Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(68 reviews)
“afternoon tea”(167 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,767)
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1,765 results
Traveller rating
1,003
441
184
95
42
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LanguageEnglish
1,003
441
184
95
42
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1 - 5 of 1,765 reviews
Reviewed 6 days ago

My husband and I went to a family wedding here in March. We didn't stay in the hotel as overnight guests as we shared self-catering accommodation with other family members for practical reasons, but we had a fantastic time at the wedding. The hotel itself...More

1  Thank Gillian C
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded today

We are so happy you enjoyed your Black Swan experience! We'd love you to stay next time so you can make the most of our lovely venue.

Reviewed 1 week ago

2 night B&B stay. Olde worlde charm at inflated prices. Room felt cramped as sleigh double bed was too big for the room. Window seat was dirty with mildew but was cleaned when I left the cover off for staff to see. Cooked Breakfast was...More

2  Thank MrsFrickley
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded today

Hello. We really appreciate you taking time to leave your feedback. We are so sorry to hear that you weren't happy with your stay and we will make sure this information is passed on to the relevant departments. If you would like to discuss your...More

Reviewed 1 week ago

We have just returned from a really lovely weekend at The Black Swan. Reception staff were all friendly & helpful and are a great asset to the hotel The meal in the Gallery restaurant was especially good we both had the guinea fowl which was...More

2  Thank sally D
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded today

We are so happy you enjoyed your stay with us! Please make sure to come back soon.

Reviewed 1 week ago

Lovely tearoom with a old worldly charm. Had afternoon tea which was a civilised experience with old fashioned mismatched china adding to the stepping back in time charm. Apart from the scones which I'm not sure were completely fresh, the food was of a good...More

Thank I4331XBdavidd
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded today

Thank you so much for your lovely review. We're sorry you didn't feel our scones were at their absolute best - we will pass on that feedback. We look forward to welcoming you next time!

Reviewed 2 weeks ago

Visited the Tearoom on Sunday with my partner and her son. Ordered coffee and cake and I ordered a fruit scone. When the scone arrived it was plain so I asked it to be changed for a fruit one which was what I ordered. After...More

1  Thank Mrkmfd
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded 1 week ago

Hello. Thank you for taking the time to review The Black Swan. We are so sorry to hear that you were disappointed with your experience. We will pass the information of your feedback onto the Tearoom. If you would like to discuss your stay with...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 179 - USD 390 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 179 - USD 390 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (339)
Room & Suite (59)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
acerwest
17 August 2017|
AnswerShow all 3 answers
Response from Sarahnliam49 | Reviewed this property |
Not too sure, but where we parked at the right of the hotel, there would definitely be room for you. Maybe just ask the hotel if they can keep a bigger space clear for you- I think they would!
0
Votes
Room Tips
"Avoid front rooms if leaving window open as smokers underneath."
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"Feature Double Rooms are spacious and overlook the square"
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"use one of the many other tearooms in Helmsley this is expensive and not worth it"
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"To the rear in modern extension"
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