We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Black Swan Hotel

1,711 reviews
Save
Traveller (321)
Room & Suite (58)
Dining (50)
Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(66 reviews)
“afternoon tea”(163 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from USD 179.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Helmsley hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "0844364c61454da9aa089b621880433d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":193538,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79022670],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":179,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"0844364c61454da9aa089b621880433d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":180,"lowestMetaPrice":179,"additionalPartner":false,"highestMetaPriceDisplay":180,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":180,"lowestMetaPrice":179,"highestMetaPriceDisplay":180,"hotelName":"The Black Swan Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjA4NDQzNjRjNjE0NTRkYTlhYTA4OWI2MjE4ODA0MzNkIiwiQUlLIjoiMGRhZjVlMDc3ZGUzNDM2NzkzNmQzOGRlNTYzYTMyMzMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "USD 179", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79022670":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,711)Write a Review
Filter reviews
1,709 results
Traveller rating
968
427
179
95
40
Traveller type
Time of year
LanguageEnglish
968
427
179
95
40
Show reviews that mention
All reviewstea roomafternoon teagallery restaurantfeature roommolton brown toiletriessix course tasting menusconesmarket squareopen fireslovely hotelevening mealbar areawedding partyrestaurant staffmarket menubottle of champagnespecial occasion
FilterEnglish
Updating list...
1 - 5 of 1,709 reviews
Reviewed 4 days ago via mobile

What a shame that the hotel had s sewage problem and the smell forced us to find somewhere else. But this hotel is tired anyway and needs investment. The location in Helmsley was excellent though. Kind regards Peter Groves NottinghamMore

Thank peter2280
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 2 days ago

Unfortunately on the date in question when you came to stay we did have an emergency at the hotel which was completely out of our control but was being dealt with when you checked in. I completely understand that you did not want to stay...More

Reviewed 4 days ago

We had a really great 2 night break. We enjoyed walking in the local dales, fabulous food and excellent , friendly service. Log fires and everyone was very welcoming to Poppy our dog who was thoroughly spoilt.More

Review collected in partnership with this hotel
Thank susancharl0tte
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 2 days ago

Thank you so much for your lovely review. I am delighted that you enjoyed your recent stay with us and will certainly pass your comments on to the rest of the team. We look forward to welcoming you back to The Black Swan Hotel in...More

Reviewed 4 days ago via mobile

My husband and I had a rare night away and were looking forward to staying here. The room we were offered initially was overlooked from two sides. I asked at reception for a room change and this was accommodated without a problem. The room we...More

Thank NSk4
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 2 days ago

Thank you for your recent view. I really do appreciate it when a guest takes the time to provide us with feedback so that we can use it in a constructive manner to enhance what we offer here at The Black Swan. I can assure...More

Reviewed 6 days ago

Lovely stay, great food and a very relaxed atmosphere. The bed was not very comfy, so we did not have a great nights sleep but we would stay again. The service was very good but sometimes too efficient which made the evening meal feel rushed.More

Review collected in partnership with this hotel
Thank Amy D
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 4 days ago

Thank you for your recent review. I am delighted that you enjoyed your stay with us, in particular the food and relaxed atmosphere. I have passed on your comments in regards to the bed and rushed service in the restaurant which I assure you will...More

Reviewed 1 week ago via mobile

We stayed here on Friday night to celebrate our first wedding anniversary and had a lovely time from the moment we walked through the door! We chose the hotel as they accommodate dogs (travelling with our 4 month old vizsla) and seem to do so...More

Thank Emma S
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 1 week ago

Thank you so much for your wonderful review. I am delighted that you and your puppy enjoyed your recent visit and I will certainly pass your kind words on to the rest of the team. We look forward to welcoming you back to The Black...More

View more reviews
PreviousNext
123456342
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 163 - USD 374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 163 - USD 374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (321)
Room & Suite (58)
Dining (50)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
acerwest
17 August 2017|
AnswerShow all 3 answers
Response from Sarahnliam49 | Reviewed this property |
Not too sure, but where we parked at the right of the hotel, there would definitely be room for you. Maybe just ask the hotel if they can keep a bigger space clear for you- I think they would!
0
Votes
PreviousNext
12
Room Tips
"Room 8 really good if you like the view out to the main square"
Read review
"Get down to breakfast before 0900 or you might have to wait for a table at weekends."
Read review
"Rooms on the front have the best views. Some rooms are at the back of the hotel and you would have to walk..."
Read review
"Room 17 overlooks a beautiful walled garden"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing