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The Black Swan Hotel

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1,294 Reviews from our TripAdvisor Community

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Showing 1,292: English reviews
london
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Just back from a short 1 night stay. Was very taken by the place. Staff all very warm and obliging. Room was fine. Food was excellent. Ate from the market menu. My wife said the apple crumble was best she ever tasted. And the breakfast was excellent too. Got a great feel to the place. Would definitely go back

Helpful?
Thank ras95
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

We booked a "Toasty Treat" package for dinner, bed and breakfast. It included scones and tea/coffee upon arrival. we upgraded to a superior room and the deal was £179. The hotel was beautiful. All of the staff were so friendly. We were warm and comfortable in the room and the food in the restaurant was excellent.

Helpful?
Thank TinaM1701
East Yorkshire
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 days ago NEW

There are so many positives to add to those previously mentioned by other guests. Amazing welcome and responding to a late in the day booking made with great and helpful Reception staff. The room allocated was nice, clean and super comfy beds. The evening service asking if we needed any further toiletries or towels is a lovely touch. Our request... More 

Review collected in partnership with this hotel

Helpful?
Thank TraceysTravel
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear TraceysTravel, Thank you for taking the time to review your visit to the hotel. We are very disappointed to hear that you didn't enjoy your dining experience as much as in previous visits. Once again, our apologies for the issues you experienced and we are truly sorry that you left feeling slightly disappointed. On a more positive note, we're... More 

Yorkshire, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

We had stayed and eaten here before (2012) and whilst the room we were given was very average then, the food was of such high standard that we were very impressed and have told a lot of people about how good this place is for dining. However, we stayed here at the back end of November 2016 and had been... More 

Helpful?
Thank dryork2016
Leeds, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago NEW

We arrived to a champagne and treats plus afternoon tea! All too much, but no bother boxed up and refrigerated to take home the next day. Then in the evening canapes in the bar followed by the 6 taster menu, at first, thought this is a bit lightweight and won't be particularly filling... how wrong was I, it was absolutely... More 

Helpful?
Thank Christine C
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We arrived for a couple of nights with friends , the reception staff were great and friendly , however the double room was very small , and the bathroom tiny . The room was in need of refurbishment , paint peeling off, tired and worn curtains etc. Dining was not a great experience , the choices limited. , of which... More 

Helpful?
Thank jezza555
Cambridge, United Kingdom
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago

Couldn't fault the staff, however it was extremely expensive for the offering, with add ons at every opportunity. The room was clean and pleasant, but the bathroom absolutely minuscule. The worst part that made it drop at least one if not two tars was our dining experience. The menu was very poor, with vast supplements on any decent dishes. The... More 

Helpful?
Thank Jenny C
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear Jenny C, Thank you for your feedback following your visit. We're very disappointed to read that you felt the menus were too expensive and weren't to your liking, especially as many of our other guests thoroughly enjoy the food. With regards to the fish and chips, as you were made aware this dish is not actually on any of... More 

1 review
Reviewed 1 week ago via mobile

Delighful hotel very high stanard which i know wil even get better shortly thanks every one for makeing my visit special see u all soon would recomend all to try this lovely hotel for a special break or delightful afternoin tea or even better consider for your wedding

Helpful?
Thank james r
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear Mr Robinson, Thank you for your lovely comments and we shall look forward to seeing you again soon. More 

Doncaster, United Kingdom
1 review
Reviewed 1 week ago

We have stayed at the Black Swan many times and absolutely love it. A warm ambience throughout with wonderful staff. The hotel has a lovely country feel and the restaurant is superb. Will definitely go again.

Review collected in partnership with this hotel

Helpful?
Thank 387davejan
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear 387davejan, We're so pleased to hear you had a wonderful stay with us again and look forward to welcoming you back in the future. More 

North Yorkshire, United Kingdom
1 review
Reviewed 1 week ago

The service from all team members was warm friendly and welcoming throughout our stay. If you require a warm relaxing atmosphere which lets you gently unwind, this is the hotel for you. We thoroughly benefited from our stay at The Black Swan and look forward to our next stay there.

Review collected in partnership with this hotel

Helpful?
Thank patrickmN5590SK
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear patrickmN5590SK, Following your recent visit to the hotel, we're really pleased to read that you had a relaxing time and found the staff to be friendly and welcoming, and we hope you'll choose to stay with us again soon. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range: $254 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, North Yorkshire
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Questions & Answers

Here's what travellers have asked, with answers from The Black Swan Hotel staff and other travellers.
2 questions
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Saltaire, United Kingdom
3 months ago

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Questions? Get answers from The Black Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“eat in the restaurant”
 of 5 bubbles ras95, 29 Nov 2016 | Read review
“The rooms at the side of the hotel are quiet. The superior room is well worth the extra.”
 of 5 bubbles TinaM1701, 28 Nov 2016 | Read review
“Never had a room I would describe as nice here so hard to say”
 of 5 bubbles dryork2016, 28 Nov 2016 | Read review
“Keep away from the front”
 of 5 bubbles jezza555, 25 Nov 2016 | Read review
“Away from the square”
 of 5 bubbles jennycP3959LV, 25 Nov 2016 | Read review
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