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Servatur Casablanca Suites & Spa

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Avda Gran Canaria, 24 Mogan, 35130 Puerto Rico, Gran Canaria Spain
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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USD 159
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Traveller (1041)
360
Panoramas (23)
Room & Suite (404)
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A note from Servatur Casablanca Suites & Spa
Updated 16/06/20

About

#12 of 69 hotels in Puerto Rico
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Servatur Casablanca Suites & Spa is a 4-star hotel which stands out for its exclusive concept of comfort and modern design. Created for a relaxing stay for adults only, the hotel is located on the right-hand hillside of the Puerto Rico Valley. At the hotel you can find a large gastronomic selection at The Club Restaurant & Bar and, if you want to relax, our Wellness Centre with spa and gym is the perfect place to take care of your body and mind (unlimited free admission for guests). Also, we have a chill-out rooftop terrace with fantastic views of Puerto Rico where you can enjoy your favourite cocktail, sunbathe and relax. You will love immersing yourself in our heated outdoor swimming pool. You can also relax and sunbathe in our fantastic Jacuzzi by the pool. Servatur Casablanca Suites & Spa has 8 floors with 32 Junior Suites, 64 Superior Junior Suites and one Suite with a modern design. Moreover, 4 of the Junior Suitesare adapted for reduced mobility. All Suites are fully equipped with everything you need for your comfort and rest. All Superior Junior Suites have a Jacuzzi on the terrace and, for extra comfort, you can book them on floors which have larger balconies and better views of the sea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Spa
Parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Special diet menus
Poolside bar
Car hire
Taxi service
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Solarium
Steam room
Adults only
Rooftop terrace
Baggage storage
Convenience store
Currency exchange
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mountain View
Languages Spoken
English, French, Spanish, German and 2 more
956Reviews292Q+A100Room tips
Traveller rating
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Popular mentions
Mooreroom25 wrote a review 9 Oct
Torquay, United Kingdom77 contributions23 helpful votes
+1
Located on the east side of the Valley overlooking the town centre, easy to get into town by walking down the hill Taxis were easy to get at the rank or we used the local taxi app Food by the pool bar was excellent and you need to take a trip up to the roof terrace when live music 🎼 is on really enjoyed the cocktails and waitress service The cleaning lady’s make up the room each day and they change towels daily etc We enjoyed the restaurant in town and the breakfast at the hotel had plenty of choice Thank you for a great stay
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Parking at the hotel is limited if you get a hire car it’s easy to find on road parking
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38angipan wrote a review Sep 2021
Kingston-upon-Hull, United Kingdom163 contributions132 helpful votes
+1
Myself and my husband have just done a ten night stay on bed and breakfast. The hotel is lovely and food really good too. Breakfast was lovely and plenty of choice, English sausages, hash browns and all different type of eggs available. We ate in the pool bar several times and the food was excellent but we shared as the portions are huge but delicious. Especially the burgers and chips with three dips. We stayed in room 703 on a high floor with large balcony and jacuzzi, room was very spacious and our cleaner LOLI was excellent. Room cleaned to a high standard every day. We would definitely return to this hotel. We ate out every night and the restaurants are superb. So much choice. We took a taxi out and back as it was too far to walk for us but it’s only €4 each way and well worth it! We knew the location before we booked tho, so not a problem. Visited the spa twice and that was so good too, I had massages both times, and when you visit again you get a discount voucher. All in all a fabulous holiday and much needed in these current times. Hotel very safe and covid measures in place! Mask worn when you go to the bar but not on beds or in pools.
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Date of stay: September 2021Trip type: Travelled as a couple
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Passport05538993985 wrote a review Sep 2021
Cockermouth, United Kingdom2 contributions4 helpful votes
+1
My wife and I recently visited this lovely hotel. Hotel and the staff were lovely. Breakfast was very nice, plentiful with plenty of choice. The adult only format of the hotel was a winner too. We stayed on the 7th floor with the large balconies, sunbeds a whirlpool bath. All being well we'll be back in the near future. Thank you all at the Casablanca for looking after us. You are a credit to your company.😊
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 9 Sep 2021
Dear Passport05538993985, Thank you so much for sharing your experience at Servatur Casablanca. Thank you very much for your wonderful review. This works as a huge motivation for Servatur staff. Our guests satisfaction is fundamental in order to keep improving. We want you to feel part of the Servatur family. Improving everyday is one of our main objetives to offer our guests the best holidays experience possible. All your praises will be passed to our staff and departments so that they know they are doing a good job towards our customer´s satisfaction. We are very glad you already decided to come back! Please, feel free to contact us at casablanca@servatur.com if we can do anything for you. It would be a pleasure to assist you. Kind regards, Servatur Casablanca Suites & Spa
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Fussyfi wrote a review Aug 2021
Ipswich, United Kingdom145 contributions126 helpful votes
Adults only Soundproof rooms Juniors suite - large balcony Well equipped - toaster, microwave with grill, hob. Slim line fridge. 3 of each plates, large & small , bowels, cutlery. Kettle, coffee maker. Wash up liquid, t towel , brush and cloth provided. Ice cube tray Small sink. Bathroom - large walk in shower. Jacuzzi bath on balcony- chairs and table and 2 loungers Bed are two singles pushed together. Each has a topper. Pretty comfortable. They are made up as singles so kicking your snoring partner may take a bit of effort. Air conditioning unit is the quietest I have every found. Hotel looks over the shopping centre and town. Due to Covid many shops and restaurants are closed at the moment. We didn’t go hungry! While many establishments are closed they make up for it with the volume of competing night time entertainment. The balcony in the evening is a strange mix of competing music decades. The patio doors do a reasonable job to deaden the sound in the room. There is a hyperDino supermarket across from the hotel and a large Spar supermarket to the right a few hundred yards. The hotel has a small shop by reception and the water is very reasonably priced and saves carrying it. The hotel is on the hillside. It is 165 steps down to the shopping centre(not including the ones in the hotel). We ate out a lot, but the food that we had in the hotel including breakfast was very good and reasonably priced. The hotel spa is free to enter- currently working on a ‘3 couples’ at a time booking system with hour slots. A good amount of time to experience pool, sauna and steam room. change In your room. Checkout was very odd. We were never asked about our stay- just our keys taken. If you cannot arrange a late checkout then you can use the Spa changing rooms for a shower and change. This hotel could be superb if a little more attention was paid..there are small maintenance issues and evidence of jobs done quickly rather than properly. Eg Fridge door handle broken. Fridge front in need of a scrub or repaint. Chipped paintwork, corrosion on taps. No lock on spa toilet door.
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Date of stay: July 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Servatur Hotels, Guest Services / Front Office at Servatur Casablanca Suites & Spa
Responded 9 Aug 2021
Dear Fussyfi, What an incredible review! Thank you for taking your time and writing your experience after your stay at Servatur Casablanca. We have taken note of all your suggestions and it will be passed to our team. It will be a pleasure to welcome you again, our staff will receive you with open arms. No hesitate and write us at casablanca@servatur.com to ask about a new stay. Warm regards, Servatur Casablanca Suites & Spa.
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Skip wrote a review Jul 2021
9 contributions3 helpful votes
+1
We booked two nights in a junior superior large spa suite for my birthday but checked out after one night. Sometimes you have to cut your losses and this was one of those times. How this ever got Trip Advisor of 2021 award will remain a mystery. It started with our keycard not working. On second attempt at entering the room it was boiling hot with weak air conditioning (better off opening the front and back doors), smelt musty, had dirty floors, a small instead of large spa balcony, fridge and freezer doors broken, rusty taps and green mould in the bathroom. The table on the balcony was broken and the glass filthy and indoor furniture stained badly. We thought a nice spa would save the day. How wrong we were. The jets spat out dirty black crust even after blasting a few times and refilling. The loud music from next door was the last straw and we decided to check out in the morning as couldn’t wait to escape this Faulty Tower disgrace. We’ve never checked out of any hotel early before. The staff offered us another room but we couldn’t face being moved to another dirty room and go through the same saga. Maybe their maintenance and cleaning staff were all on holiday too. A not so happy birthday to me but we returned to our lovely clean and bright rented apartment in Maspalomas with excitement.
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
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PRICE RANGE
USD 81 - USD 260 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
97
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Frequently Asked Questions about Servatur Casablanca Suites & Spa
Which popular attractions are close to Servatur Casablanca Suites & Spa?
Nearby attractions include Piccadilly Music Pub (0.2 km), Trixie Lyx Show Bar (0.2 km), and Dicey Reilly's Irish Bar (0.3 km).
What are some of the property amenities at Servatur Casablanca Suites & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Servatur Casablanca Suites & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Servatur Casablanca Suites & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Servatur Casablanca Suites & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Servatur Casablanca Suites & Spa?
Conveniently located restaurants include Sushi Crazy Mogán, Delhi Darbar, and VIP Pizza.
Are there opportunities to exercise at Servatur Casablanca Suites & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Servatur Casablanca Suites & Spa have an airport shuttle?
Yes, Servatur Casablanca Suites & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Servatur Casablanca Suites & Spa?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Servatur Casablanca Suites & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Servatur Casablanca Suites & Spa?
The staff speaks multiple languages, including English, Spanish, French, German, Swedish, and Norwegian.