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4.5
#3 of 5 hotels in Richmond
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Immerse yourself in pure wellness and explore Melbourne from Element Melbourne Richmond! Shop the trendy boutiques and showrooms along Bridge Road, then recharge with great food, coffee, or cocktails at Mint Lane Restaurant and Bar. Our state-of-the-art fitness centre and healthy food options help you to stay energized during your stay. Bright and open multi-purpose public spaces are inspiring settings for work, play, socializing, and unwinding.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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I’ve stayed with the Element brand in the USA and this hotel is keeping to what makes Element a great brand.
Our room was large, clean and well appointed. I love that you can chrome cast directly to your TV and the room had ample power and USB ports.
The hotel itself was warm and welcoming. The staff are very nice and friendly. We were warmly welcomed when we checked in and this was the first Marriott hotel to actually acknowledge us being a platinum member and offered a welcome gift and room upgrade - thank you for for training your staff!
We ate breakfast in the restaurant and it was very nice and peaceful. Whilst it wasn’t the largest Buffett I’ve seen, it had plenty of your breakfast staples and the food was fresh.
If your concerned about the distance to the city, don’t be! There is a tram stop right outside the hotel and the hotel can sell you a Myki card. It doesn’t take look to get to the city or Richmond, which has great bars, shops and eating places.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ElementMelbRichmond, Manager at Element Melbourne Richmond
Responded 9 Feb 2020
Dear crumycat, Thank you for staying at Element Melbourne and sharing your wonderful experience. It is great that we exceeded your expectations with our spacious accommodation rooms and impressive room facilities. We are delighted our associates went above and beyond to ensure you felt at home from the moment you arrived and we will surely share your compliments with them. Thank you for your feedback in regards to our Buffet breakfast and it is great our location was close proximity for your travel needs. We look forward to welcoming you back for another memorable experience when your travels bring you back to Melbourne! Sincerely, Rosie Theakos Executive Office
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This is the only Element Hotel in Australia and is a lower level Westin that provided a large room that was modern and neat and is designed for extended stays. The room and the hotel was tastefully decorated and the enviroment relaxed adjacent to Burnley Gardens.Location had both its positives and negatives as there is not much around the area although the tram to Richmond and the City runs outside. Staff were pleasant and courteous. Parking was an issue as the place was conjested on arrival. Mint Lane did a reasonably good job at breakfast. Overall a pleasant Marriott property.
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ElementMelbRichmond, Manager at Element Melbourne Richmond
Responded 15 Mar 2020
Dear Oldjack It was our pleasure to have you stay at Element Melbourne Richmond. We are delighted that you liked our spacious accommodation rooms and our staff were approachable. As we truly value feedback, we appreciate your comments about our location and our Buffet Breakfast. Please allow me to apologize for any inconvenience caused in regards to the parking and please be assured it has been passed onto Giovanna our Rooms Division Manager. We look forward to welcoming you back in the not too distant future! Sincerely, Rosie Theakos Executive Office
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This is a new hotel in the suburb of Richmond. Room was very clean and regularly serviced. Staff were helpful. Restaurant was not very busy and there was no mini bar in the room. It’s well positioned if you want a quieter location but it’s very easy to get into town as there’s a tram stop very close to the hotel. Would recommend this hotel and it’s also quite good value.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ElementMelbRichmond, Manager at Element Melbourne Richmond
Responded 21 Jan 2020
Dear 28SteveC It was our pleasure to have you stay at Element Melbourne Richmond. We are delighted you had a wonderful experience and liked our impressive accommodation rooms. Thank you for taking the time to recognize our staff and we are glad you had the opportunity to explore our stunning location. Please allow me to apologize for any inconvenience caused in relation to not having a mini bar in the room however, as we are an Element Brand we have a Restore Pantry in our lobby which is stocked with local, healthy and indulgent goods for you to purchase. We look forward to welcoming you back in the not too distant future! Sincerely, Rosie Theakos Executive Office
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Room was clean and comfortable, the bed was a delight to sleep on and staff were friendly! The best part of our stay was the hot tub, the bonus of being a pet friendly stay was also such a great bonus and made a night away a lot less stressful for us.
But I have to make mention that the food was well below average and a total let down. We stayed one night with plan to just enjoy quiet time and enjoying food being cooked for us. We ordered various items off the menu for late lunch, dinner and breakfast and most meals were stone cold as well there was many dishes that were not as advertised on the menu e.g. southern fried chicken bites with aioli were plain chicken bites (that were terrible) with sweet chilli sauce. The charcuterie meat board that came with warm sourdough and antipasto instead came with lavosh and a nut mix (partner has nut allergy which is why we chose the charcuterie over the cheese platter). Perhaps update the menu to reflect what the kitchen is supplying.
I would expect better quality of food from a cheap eatery, especially for the prices charged I was a bit disappointed in the quality of food we received.
For anyone staying longer than a night there are plenty of facilities to enjoy including karaoke, games rooms and more.
I would recommend it to anyone visiting Melbourne, though would suggest dining out at a local restaurant instead.
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Date of stay: November 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harry Singh, General Manager at Element Melbourne Richmond
Responded 19 Nov 2020
Dear Brittemcc, Thank you for choosing to stay and Element Melbourne Richmond and sharing your experience with us. We are delighted you had the chance to unwind on our signature Heavenly Bed, and our staff made you feel welcome from the moment you arrived. It is great that your furry friend was able to join you, and you had the opportunity to rejuvenate in the hot tub. We are pleased you enjoyed our newly launched "Ultimate Sleepover Experience" with access to the Fun Floor including themed rooms with karaoke, arcade games, and a cinema experience to name a few! Please allow me to personally apologize for your Food and Beverage experience. As we strive to improve our guest experience, please be assured that Daniel, our Food and Beverage Manager has been made aware and will follow up with the kitchen team. I do hope you will give us another opportunity to welcome you back to enjoy a more memorable experience on your next visit to Element Melbourne Richmond. Please don’t hesitate to contact me directly via my details below when you are planning to stay and I will personally ensure you are well taken care of. Sincerely, Rosie Theakos Executive Office rosie.theakos@elementhotels,com
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Stayed here multiple times prior to COVID and couldn’t speak highly enough of the hotel and staff. Came back recently for first stay since COVID and sad the whole experience had changed. Hotel and facilities are still great, and location is brilliant but clearly new staff and poor attention to detail. First surprise was the almost tripling of parking charges to $35 per night and even after showing the supervisor where I previously paid $12, she wasn’t at all interested. Surprisingly she even told me I should be thankful as I got a very good room rate ! Then my TV wouldn’t work, so asked for the remote to be checked….and was told to just turn TV off at the power point and on again and it would reset. Needless to say for every night of my stay I had to climb over and reset the TV every time I wanted to watch it. I generally hang my bath towels after use, on a number of occasions house keeping didn’t change the towels - when a room has been dark and cold all day with damp towels, guess what they’re damp at night when you return. I came back on Sunday afternoon around 2pm and went to order a coffee at the bar and was told they were closed, despite the staff member clearly making coffee for herself. We ran out of toilet paper in our room, I called the front desk and got voice mail. Messaged via the hotel app and got an automated response they were busy, called front desk again 30 mins later and finally got someone who sent toilet paper up.
My past experience at this hotel was that the staff couldn’t do enough to help and be of service, sadly that’s changed….the staff really didn’t look happy or motivated, to me they were just doing their job.
I like the location of this hotel and hopefully this was a one off bad experience due to new staff and will give it one more try on my next business trip to Melbourne, but the reality is there are many other options out there than to have to put up with poor service.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip:Watch the parking charge, at $35 a night a huge surprise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
we stayed a week at this hotel and everyday we stress about the housekeeping. Each evening when we return to the room, either the room has not been serviced, or badly serviced: floor not vacuum-cleaned, toilet has not been cleaned, bathroom floor left with footprints, sink area not cleaned.
otherwise, the room is comfortable and the bed is good.
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karan Singh, General Manager at Element Melbourne Richmond
Responded 5 Dec 2022
Hi freakytsz, Thank you for sharing your feedback. At an outset, please accept my sincere apologies for the lack of attention provided with our Housekeeping services. In order for us to address this correctly, I would need some more details from you with regards to your reservation. May I request you to contact me directly on karan.singh@elementhotels.com for me to attain those details from you. Thank you, Karan
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The building is only a few years old but already showing early signs of wear in public areas. However the room itself was very clean and well designed. We stayed in a base rate room and while on the smaller side was ample space for what we needed. The king bed was very comfortable and the shower was spacious and great pressure. A coffee machine with pods is provided. Access to the hotel from the west is extremely easy but if you are approaching from the east there is no way to turn right into the hotel and you have to go a fair way down the road before you can turn around and come all the way back. Once on property there is a nice curved driveway to park while you are checking in. Parking onsite was $35 but as I had read these reviews I knew to ask about the street parking and was told it would cost $15. I said ‘I thought on the weekends it was free’ and they responded ‘oh yes, we can give you complimentary parking’ (Haha). The staff were very friendly. The street parking is on the street along the nearby river (Yarra Blvd) and takes 1 min to walk across a grass parkland to this street. On the weekend it seemed a very quiet street and safe to park. This street parking is metered parking between 8am-5pm Mon- Fri so the hotel can provide a pass for $15 but if your stay is outside these hours you can park for free. The tram station is immediately out the front of this hotel so although it is a fair way from the CBD it is easy access to Melbourne. Our T.V. remote was not working (maybe old batteries) so we were unable to watch T.V. and the clock beside the bed lit up the time while the lights were on but seemed to be light activated because once all lights were switched of it also switched off so you could not see the time during the night - so keep your phone clock handy.
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karan Singh, General Manager at Element Melbourne Richmond
Responded 21 Feb 2023
Hi Suzanne S, Thank you so much for taking time and sharing your experience. Your review is well detailed and gives a good insight to everyone who is planning on visiting Melbourne and the suburb of Richmond. Your comments on the hotel wear and tear in Public Areas are well noted. We do have a robust preventive maintenance plan in place and continue to maintain our hotel to the required standards. I have also taken a note of your comments on the hotel remote and our alarm clocks. Rest of your review is highlighting a few of the many unique features of our hotel including the beautiful and very convenient location. Once again, we appreciate you taking time and look forward to having you stay with us again when your travel brings you back to Melbourne. Stay well, Karan
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Very modern hotel with nice views. Very clean. Fantastic that it is dog friendly. Bikes on site are a fantastic addition especially the one with the big basket which was perfect to put our two dogs in and ride to the city. along the beautiful Yarra River Trail. (8km away) Very unfortunate that this hotel doesn't have kitchen facilities. Even a sink to fill up a waterbottle would have been nice as it was in the image we saw online before hand. We found that you had to ask for everything, for example bottles of water, dog beds and crockery etc. Housekeeping was very good. Activity Rooms up stairs were a nice added feature which would be great for familys or those young at heart. We didn't use the gym but it was very modern and clean. TV was a good size with additional channels and even chromecastable which was nice. There was a projector screen outside but then no projector. It appears this room used to have one perhaps? This was only a minor annoyance. Also it would be good if there were bins available out the fron to dispose of your dog waste. Closest Supermarket (IGA) is about 2.5 km away so just be prepared to walk if you want to grab some everyday essentials. There was however a restaurant downstairs for breakfast lunch and dinner which we never used.
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Date of stay: October 2022
Value
Cleanliness
Service
Room Tip:Be prepared to ask for you want.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We checked in late night and it was cold and rainy outside but the welcome was warm. Our room was perfect, beds are extremely comfortable, Bathroom was big with nice shower space and all amenities placed.
Hotel has a very fresh feeling to it, beautiful painting the greens, interior, colour, art love it.
Property is non smoking but don’t worry you’ll love the smoking zone it’s scenic. There is no mini bar in the room but everything and more is placed at the front office, you’ll 😍 love it.
Food is brilliant 😋
Its just a walk away from bus and train stop and they have cycles 🚲 to chill around.
The Mykee card for public transport is available with the hotel, so buy it before to leave.
They have a beautiful space to read and sip coffee, I read about the local produce of Australia there and bought few (information which was not available on Google).
Love the place, thank you Bryan and team 🤗
See you soon.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Harry Singh, General Manager at Element Melbourne Richmond
Responded 22 Sept 2020
Dear Apeksha S Thank you on behalf of our entire team for sharing your experience. We are truly excited to read about how much you enjoyed our property. We are delighted that Brian and the rest of the team took great care of you from the moment you arrived, and we will surely share your compliments with them. It is great that you had a comfortable stay and the had the chance to relax on our signature Heavenly bed. I am pleased that our Restore Pantry exceeded your expectations and please do feel free to reach out prior to your next stay if there was anything in particular that you liked which we can put in your room prior to arrival, and charge it upon check in. We are glad that you had the opportunity to explore our local area and use our complimentary bikes to get around. As we believe it is essential to unwind after a busy day, it is great that you could sit by the fireplace in our Relax Reception area and utilize the books provided to read about Australia's local produce. Thank you for complimenting our food provided in Mint Lane Restaurant, and we will pass your feedback onto our Chefs. It will be our pleasure to welcome you back for another memorable experience in the not too distant future! Sincerely, Rosie Theakos Executive Office
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Given the hotel is fairly new, everything was new and nice. There is a tram stop next to it which is really convenient. If you check in on weekends, there is free street parking right outside the hotel. The hotel staff (Moe) was really helpful and friendly with our registration.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ElementMelbRichmond, Manager at Element Melbourne Richmond
Responded 6 Jan 2020
Dear Erico2709 Thank you for sharing your wonderful experience with us. It is great that you liked our impressive hotel facilities and our hotel was conveniently located for your travels. We are excited to read that Moe provided a seamless check in experience and he ensured you were well looked after while you stayed with us. We look forward to welcoming you back again soon! Sincerely, Rosie Theakos Executive Office
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There are more places to choose from in the Richmond area.
PRICE RANGE
AU$199 - AU$243 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaVictoriaGreater MelbourneYarraRichmond
NUMBER OF ROOMS
168
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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