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PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
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2,340 Reviews from our TripAdvisor Community

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Showing 2,171: English reviews
Melbourne, Australia
Reviewed 17 November 2014 via mobile

Loved this resort! Pools were great including two water slides, great fun. The beach is beautiful but apparently shouldn't swim there due to jelly fish so we stuck to the pool. The bed was very firm but the staff added a pillow top cover for the mattress for us upon asking which was much better. Staff were all friendly and...

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Helpful?
1Thank MelbLeah
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Leah K, Thank you very much and sincerely appreciate your very kind comments about our Associates which will be shared with them and will come as a great boost of moral not only to all of them but myself including. Even so it is expected to exceed our guests expectations it is very nice to hear we succeeded in...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 16 November 2014

Efficient check-in with personalised care. The room very comfortable and lovely seaview. All resort staff very friendly and big thanks to staff by the name Ali kuz, Razali (SPA & Recreation Manager), Ella (Front Office Manager), Tharma, Juvana Lounge staff, Activities crews, Concierge staff. They make great surprise during my birthday (memorable experience). Definitely i will come here to stay....

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Helpful?
Thank taycp
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear taycp, How nice it is to read your message and we are full of pride and very honoured to have had you with us and assuring you had a memorable time with us at PARKROYAL Penang. Your nice comments about our mentioned associates will be pass to them and surely guide them as well as all of us at...

Reviewed 16 November 2014

It was really a good stay over the weekend with my friends. Service was excellent.Room were huge and very comfortable. Javana Launge one of our favorite place to hang out in the evening. The staffs are very friendly.Ideal place for family vacation.

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Helpful?
1Thank Neesha280513
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Neesha280513, How delightful for all of us to read your message and know that the Team did performed well and created a memorable time for you; our goal has been achieved and we are so pleased we made it right. Thank you so much for your kind recommendation of our PARKROYAL Penang Resort, really very much appreciated as it...

Singapore
Reviewed 16 November 2014 via mobile

I stayed here in a month of November 2014 for my friends. My room was fantastic, clean, spacious, great view. Thank you to activities team, houskeeping team and front office team. Special thanks to Ella, Ali Kuz, Razali, Tharma and Paul. I will recommend this place to all my friends. Easy access for food, transporation and night market. The service...

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Helpful?
1Thank 807mel
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear 807mel, Thank you so much for your very nice and encouraging comments. It is always very much appreciated to received positive guests’ feedbacks even so it is expected that we provide great service, this is a real great motivation to all of us at PARKROYAL Penang Resort. Thank you for making our day. See you soon on our beautiful...

Reviewed 14 November 2014

Checked out on the 14th of November. Did not receive a welcome drink. Place was old. Dead cockroach in the lobby. Lobby very warm. Only fans. Should incorporate air conditioning. Lobby toilets near the pool are foul. Old wood. Bad odour. Seems unclean and outdated. Lifts are too small. Tourism desk staff hassle you to go on a tour when...

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Helpful?
Thank AustralianFlower14
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear AustralianFlower14, Thank you for sharing with us and would like to offer my personal and most sincere apologies for any discomfort we may have caused. I sincerely regret that we did not have the opportunity to meet and enable us to rectify where ever possible to assure you had a more pleasant stay with us. I can’t remind enough,...

Singapore, Singapore
Reviewed 13 November 2014 via mobile

Here on a business & family trip. Was pleased that check in was very personalized. Though the mix up in my room reservation discounted the experience. Booked a Deluxe sea facing room and was assigned room 323. The room would have been very welcoming in it's hey days I'm sure. Right now, it really needs to be refreshed. A fresh...

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Helpful?
3Thank CodyYew
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear CodyYew, Thank you very much for sharing with us, first of all I would like you to accept my sincere apologies for any discomfort caused. You can rest assure that I will personally review the issues brought up to my attention for immediate improvement. I sincerely regret that we did not had the opportunity to meet to enable us...

Reviewed 13 November 2014

Delightful experience. Great room and super room service round the clock to help with jet lag :) Pools were nice had a couple of slides. Location great bus service an taxi's aren't that pricey to get around. Right next to night market and nice food stalls and restaurants around. Kids club Kokonut was fantastic great group of ladies who were...

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Helpful?
2Thank MissO85
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear MissO85, Thank you so much for your kind comments and we are so pleased that you had a good and memorable time with us at PARKROYAL Penang. Also we are very pleased to know your stay was even more meaningful with the successful celebration of your Mother, glad the surprise was to your liking and to have created a...

London, United Kingdom
Reviewed 9 November 2014

Room large and comfortable but beginning to show aging Pool and gardens very pleasant We were not offered porterage on arrival - having to find our own way to room. Friday night buffet in Tamarind restaurant appeared disappointing and overpriced compared to other 5-star hotels in Malaysia. We were only offered the a-la-carte menu as we were leaving having declined...

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Helpful?
Thank Richard K
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Richard K, It is with much regrets that I notice that our Team at the door fail to perform their expected duties and would like you to accept my deepest and most sincere apologies. I have taken note of your comments on our food & beverage option which I will review with our Restaurant & Bar Team for improvement,...

Brisbane, Australia
Reviewed 7 November 2014

Have stayed at the Park Royal Hotel on Penang Island on no less then six occasions over the past 15 years. Most recently stayed for 12 nights in October 2014. The hotel is getting a bit tired but the staff are fantastic. The majority are very friendly and make you most welcome. The food is marvelous and in comparison to...

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Helpful?
Thank Dave P
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Dave P, First of all a big thank you for your strong support and the fact you been coming back over the years is of significance. Your very kind comments on our Fantastic Associates and great food offering really make a big difference to all of us a the Resort including myself , another superb motivation to perform our...

Carlisle, United Kingdom
Reviewed 6 November 2014

A clean, well presented hotel; friendly staff who were helpful and thoughtful and great with children. The double room we had was large with a huge bed and although there were two pairs of slippers, there was only one gown! This did not detract from the overall experience; I would happily stay in this hotel again. It is not a...

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Helpful?
1Thank fairlywelltravelled3
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear fairlywelltravelled3, We are so pleased to read that you had found our team of Associates very helpful and friendly as well as our breakfast choice and quality. Thank you very much for sharing, it is honestly greatly appreciated. The whole Team say thank you and look forward to welcome you back soon in PARKROYAL Penang. Have a fantastic weekend...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 

Additional Information about PARKROYAL Penang Resort, Malaysia

Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $110 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Reservation Options:
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Penang Resort, Malaysia staff and other travellers.
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Questions? Get answers from PARKROYAL Penang Resort, Malaysia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get yourself a refurbished room as they are very comfortable ”
 of 5 bubbles tina32Devon, 19 Mar 2017 | Read review
“All facilities in the room are ideal”
 of 5 bubbles kayj25, 18 Mar 2017 | Read review
“Get a room with a balcony facing the sea.”
 of 5 bubbles Shahnaz1981, 16 Mar 2017 | Read review
“Middle wing higher floors view of the sea”
 of 5 bubbles Gazza59011, 13 Mar 2017 | Read review
“hotel under renovation which will end in August 2017”
 of 5 bubbles puganesh, 13 Mar 2017 | Read review
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