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Golden Sands Resort by Shangri-La

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Traveller (2316)
Room & Suite (600)
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Overview
  • Excellent42%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
“adventure zone”(342 reviews)
“golden sands”(801 reviews)
“garden cafe”(104 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Golden Sands Resort by Shangri-La
Offers & Announcements: Family Fun Package
Hotel deals
Offers from Golden Sands Resort by Shangri-La
Offers & Announcements: Family Fun Package
Hotel deals
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Rooms
10 Jun.11 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,432)
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3,186 results
Traveller rating
1,260
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466
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1,260
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466
179
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Show reviews that mention
All reviewsadventure zonegolden sandsgarden cafenight marketgolden circle membersea facing roompool areakids clubfamily resortindoor playgroundlife guardsrasa sayangwater sportsgeorge townhillview roomlong beachhigher floor
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1 - 5 of 3,186 reviews
Reviewed yesterday

I had my reservations before visiting the resort because all the comments on tripadvisor stated that the hotel was run-down, due for a refurbishment and less Shangri-La'esque. However upon arrival I quickly realised that it was not the bricks and mortar that was the Shangri-La...More

Thank Kym T
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded yesterday

Dear Kym T, Thank you sharing your review with us and we are pleased that you enjoyed your stay here at Golden Sands Resort Penang. The team is delighted to receive your feedback, we are glad that you are happy with the services and facilities....More

Hotel's Favourite
Reviewed 7 August 2017

This is a wonderful place for those with kids. It's basically a kid's paradise and also for the adults too. You and your kids will never get bored in the resort and also all the staffs are extremely friendly.More

Review collected in partnership with shangri-la.com
1  Thank Stewart_Teoh
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded 8 August 2017

Dear Stewart_Teoh, Thank you for taking the time to leave us your feedback and many thanks for your review. It's a thrill to read that your "Excellent place for kids" comment. We are glad that you had a great time at our resort and happy...More

Reviewed 6 days ago via mobile

We went as a family and whilst the accomodation and facilities on offer, was fine - I expected better. There really wasn’t enough to keep the kids occupied and it became a bit challenging after a few days. The trips to the shops etc helped,...More

2  Thank Norman P
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded yesterday

Dear Norman P, Thank you for taking the time to share your recent visit on Trip Advisor. The team aims to create a memorable experience for all our guests and I am concerned that we did not meet your expectations on this occasion due to...More

Reviewed 1 week ago via mobile

After staying at this hotel late last year and enjoyed the experience, we booked again for the last week of April. Wanted a room for three adults, expecting a double bed and a single bed. That’s not what I got! A fold out trundle bed,...More

5  Thank Imkennedy
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded 1 week ago

Dear Imkennedy, Thank you for staying at Golden Sands Resort Penang. We sincerely appreciate your feedback which helps us to improve further. It has been a pleasure having you here. We are deeply concerned on your comments with regards to the service and regret that...More

Reviewed 1 week ago

This trip is worth the value we spent. I have done earlier room reservation via booking.com for 4 rooms at Golden Sands Penang and later our booking being handled by the hotel. Since it was peak season due to high demand, i had to add...More

1  Thank laneyna1615
Response from SL_Penang1, Manager at Golden Sands Resort by Shangri-LaResponded 1 week ago

Dear laneyna1615, Thank you for your review. It has been our pleasure to have you and your family at Golden Sands Resort Penang. We are indeed happy to hear that you had an enjoyable and memorable family holiday at our resort. We do hope to...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Outdoor pool
Details
Price range
USD 85 - USD 185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 85 - USD 185 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (2316)
Room & Suite (600)
Pool & Beach (446)
Dining (124)
Amenities (90)
Family and Play Areas (56)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Contented13
24 May 2018|
AnswerShow all 5 answers
Response from Jackie B | Reviewed this property |
The rooms were very dated when we were there in Jan 2018. Carpets in hallways leading to rooms badly stained. Rooms themselves were worn. Looked like nothing had been renovated or modernised for at least 10 years.
0
Votes
Nuno André N
23 April 2018|
AnswerShow all 11 answers
Response from sal262 | Reviewed this property |
Hi, Taxi's are reasonable but get a price first from the driver. We used Taxis a fair bit and found them very good.
1
Vote
Nuno André N
23 April 2018|
AnswerShow all 4 answers
Response from Hermann K | Reviewed this property |
the best und most economical way to the Hotel from the airport is a Grab taxi.The normal taxis charge 78.-MYR.
1
Vote
Room Tips
"Beach views better than Rasa Sayang"
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"Spacious and for suite, you will have the biggest and spacious balcony you can ever have in a hotel !"
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"Great pool area"
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"Higher floor deluxe seaview room"
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