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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,977 Reviews from our TripAdvisor Community

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Showing 2,771: English reviews
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Reviewed yesterday NEW

The hotel is situated nicely at the beach. This is a family hotel, so be aware that it could be very loud. Especially during the local holidays, it can be very full. If you are looking for a more quite and upscale experience than definitely book the sister hotel Rasa Sayang next door. My stay is unfortunately not that good...

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Helpful?
Thank Stephen_GE
Reviewed yesterday NEWvia mobile

very friendly & helpful staff(s), especially the housekeeping team (Bedah, Yati & Rohinah) ❤ feels like home ❤ fully recommended to others ❤ keep it up your excellent service Golden Sands Resort Penang team!

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Thank kia d
Kuala Lumpur, Malaysia
Reviewed yesterday NEW

We stayed at this hotel as recommended by trail finders , and for 12 nights. We have the following comments : Family hotel with good swimming pools and garden . Very well kept. Staff could not be more friendly and helpful. Bedroom fine although soundproofing not good. Hotel needs updating. Shabby. Bebroom passageway carpets worn and stained and smell of...

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Helpful?
Thank milespierce
UK
Reviewed yesterday NEW

Service: swift and polite at reception on arrival. all staff encountered i.e room service, pool staff, breakfast staff friendly and welcoming. Room: we had an interconnecting king-twin room on 2nd floor which was exactly as in the pictures which was lovely. Lots of convenient items in the room and well sound-proofed. We had a pool view room. Comfortable and clean-couldn't...

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Thank maztUk
Reviewed 2 days ago NEWvia mobile

Nice place to stay with great breakfast. Good for couples or families. Free shuttle to Georgetown was a plus. Nice pools and jakuzi. Music entertainment bad and drinks over priced. Get a massage at sukeys across the street to right.

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Thank Helen B
Reviewed 3 days ago NEW

An excellent place to rejuvenate and synchronize mind , body and soul.... Nice surrounding with friendly staffs and various activities for everyone Good food and hygienic room... Can't ask for more Had a wonderful time for body and mind resting...

Review collected in partnership with shangri-la.com
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Helpful?
Thank DinStonkol
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear DinStonkol, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and had a great holiday here at Golden Sands Resort by Shangri-La. Thanks again for sharing your review. We hope to see you back here again soon. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Doha, Qatar
Reviewed 4 days ago NEW

We chose this resort hotel for the kids and the hotel did not disappoint. The staff are really friendly and those assigned to the kids areas were attentive and fun. Great on-site kids club, an adventure zone with slides, dinner and movie nights which gave the adults a chance to actually enjoy a holiday as well. The room was small...

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Helpful?
Thank CycleSean
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear CycleSean, We really appreciate you taking the time to share your detailed review with other travelers on TripAdvisor. We are delighted to see that you and your family enjoyed your stay, had a fun and great holiday here at Golden Sands Resort by Shangri-La. We also appreciate you highlighting the team for their friendly and helpful service. Thanks again...

Singapore, null, Singapore
Reviewed 5 days ago NEWvia mobile

Well, for starters I never really like that Batu Ferringhi as it's more akin to the likes of Patong Beach (Phuket), except the water is not as good. In any case, the resort is good for kids. Pros: 1. Within Batu Ferringhi, it's walking distance to everything. A food court (though it's definitely overpriced and not as good as those...

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Helpful?
Thank Gary C
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Gary C, Thank you very much for having taken the time to share your detailed feedback on your recent stay at Golden Sands Resort by Shangri-La with other travelers on TripAdvisor. We are delighted to read your "It's a perfect family resort" review and happy to know that you had enjoyed your stay with us. It was indeed a...

Hong Kong, China
Reviewed 6 days ago NEW

The hotel is perfectly centered at Batu Ferringhi, close to the Long Beach Café, the Night market and local restaurants. Within 5 mins walk you may also ind Mcdonald and KFC plus a convenient store (7-11) if you miss fast foods. We went there just after Easter holiday with my soon to be 8 years old son. I would like...

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Helpful?
Thank CSWGY
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear CSWGY, Thank you for your review. I am very grateful for you kind comments about your recent stay experience at Golden Sands Resort by Shangri-La, particularly the service provided by the team. The staff is our main asset and your feedback motivates and inspires us to provide high levels of customer service to our guests and be proud of...

Lucerne, Switzerland
Reviewed 6 days ago NEWvia mobile

We ranged in age from 8 to 64 and were 6 in total. We had a fantastic stay and e joyed the pools and the massages on the banana lounges with a 3 hour happy hour! Breakfasts were plentiful and went to 11am. The only dim side were the lack of softer mattresses and pilkows. The premium suites were spacious...

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Helpful?
Thank Patricia R
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Patricia R, Thank you for taking the time to post a review following your recent stay at Golden Sands Resort by Shangri-La. I was very pleased to note that you and your family had a fantastic and enjoyed your overall stay with us, including the views from your room, breakfast, happy hour and facilities. I appreciate your feedback with...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $143 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Expedia, Hotwire, Ctrip TA, Asiatravel.com Holdings, Hotels.com, Travelocity, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Luxury Hotel in Batu Ferringhi
#3 Business Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to book a seaview room on higher floors away from the elevators.”
Stephen_GE, 27 Apr 2017 | Read review
“Sea facing”
milespierce, 27 Apr 2017 | Read review
“We chose the 4-bed family room which worked well but overlooked the parking lot.”
CycleSean, 24 Apr 2017 | Read review
“If you want to try this hotel, make sure you book the room type you want, and don't expect free upgrades”
382kenw, 20 Apr 2017 | Read review
“change to better resort if you want a clean room or a good internet or some one that cares”
zeyash2017, 19 Apr 2017 | Read review
5 of 5