This could have been a weekend to remember alas it was for other reason. While i truly loved the room, the property certainly needed a touch up ...there were a bit of dirt around the place that could have been cleaned or cleared....maybe there was not enough staff in these Covid times...so when things improve, hope the spark that is this Hilton jewel returns too..and the staff....they probably need a brush up of hospitality etiquettes...I didnt really feel that warm Bula hospitality and that was a sad feeling i had when i checker out. For now, Hilton remains in my maybe to return list.
Stayed at the Hilton Fiji Beach Resort and Spa for 3 nights however the Air Conditioner in our room was not working although the maintenance staff did come to fix, it seem like it was just not functional. Since December period is pretty hot and humid we had no option but to survive on fan for 3 days. The replenishing of items such as bathing soap, bottled water and milk was not done on a daily basis so I had to call them up each day for replenishment of these items. Also the house keeping was not carried out during our stay and upon checking they told us that house keeping is carried out every 3 days due to Covid-19. This was funny to me because shouldn’t they be more concerned about hygiene and cleanliness during this pandemic.
Stayed at the Hilton on Denarau a few days before Christmas and absolutely loved it! The ambience was great, the rooms were definitely up to the 5 Star Hotel standards and to top it off amazing customer service from the friendly staff, despite reduced hours and the hardship they still treated us to the warm bula hospitality Fiji is know for! Highly recommended and will definitely be back!
Stayed at the Hilton for two nights with two rooms, one of the rooms the glass door for the toilet and shower was missing so there was no privacy. The other room while we had the slide door for the bed room became stuck and we weren’t able to get my mother out of the room. We called reception multiple times with no answer. We had to personally call the reception via through a family member that works there to get any help. They came, looked and said they would call maintenance. Maintenance did no come. We’ve called the reception multiple times to order towels/tea or even a buggy and they did no come or they came a day later(the order for the towels). Also the staff is EXTREMELY rude, we were at the koro pool and decided to order a drink. I asked if they were open and they said no but said that I could still order a drink. I said that it was alright but they insisted I order, the waiter gave me a menu to order and I was willing to order on the spot but again she insisted that I take the menu and that she would come over to take my order (which was perfectly fine) took her 15 minutes to come a take my order, I ordered and it took so long for them to get a drink but when they did bring it I corrected them that it wasn’t the drink I wanted and With a very rude attitude took back the drink and yelled across the pool “ITS GINGER ALE NOT SODA!!”. My mother was standing next to the entrance waiting for the buggy and she over heard them speaking in fijian begging rude about the drink order. The service and the Hilton is horrible, even though the guest are local doesn’t give the staff the right to treat them differently from tourist. I’ve been here for only two nights and I can’t believe I’m writing my first complaint on trip advisor and that it’s this long. Being courteous and polite is not hard.…
We stayed at the Hilton at the end of September and I must say the property is amazing. The staff are friendly and they have an amazing kids club. Our kids spent most of their time there. Breakfast was lovely as well. We will surely come back