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26/12/2017 27/12/2017
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    El Conquistador Resort, A Waldorf Astoria Resort

    1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
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    26/12/2017 27/12/2017
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    Traveller (4852)
    Room & Suite (1247)
    Pool & Beach (797)
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    Overview
    • Excellent41%
    • Very good30%
    • Average15%
    • Poor9%
    • Terrible5%
    Travellers talk about
    “private island” (1,303 reviews)
    “palomino island” (1,769 reviews)
    “water park” (1,314 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    4.0 Star Hotel
    All hotel details
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    Rooms
    26 Dec.27 Dec.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (7,747)
    There are newer reviews for El Conquistador Resort, A Waldorf Astoria Resort
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    11 - 15 of 7,125 reviews

    Reviewed 24 September 2017

    I came here with my family, I already knew that the rooms were going to be less than average as a friend had told me that they needed to do major upgrades. But what i didn't expect was to find a moldy smelly bathroom. Everything...More

    Thank MaddyRod
    Response from Dermot1126, General Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 29 September 2017

    Thank you for your feedback and we certainly will investigate your situation please reach out to me directly and I will see what went wrong. We are currently recovering form two Category 4/5 Hurricanes that hit the island in the past 3 weeks. This may...More

    Reviewed 21 September 2017

    My boyfriend and I visited El Conquistador just after Hurricane Irma. I called prior to ensure that everything was working because we had no problem rescheduling our trip. The representative I spoke with said everything was working. When we arrived, the funicular was not working...More

    7  Thank Nicole V
    Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 13 October 2017

    Thank you for sharing your review and your candid feedback. As you may know the resort is currently closed until after 12/31/17 due to the passing of Hurricane Maria. We will be sure to take your comments into review as we move closer to re-opening....More

    Reviewed 20 September 2017

    Most disappointing vacation Hilton experience started at check-in when I informed I was a Hilton Honors member and asked could this stay be added to my HH account. He rudely snobbishly, dare I say callously, replied no because I had booked my reservation through a...More

    Review collected in partnership with Waldorf Astoria
    5  Thank 447angeliquej
    Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 13 October 2017

    Thank you for taking the time to share your review and your candid feedback. As you may know the resort is currently closed until after 12/31/17 due to the passing of Hurricane Maria. We will be sure to take your comments into review as we...More

    Reviewed 20 September 2017

    Disappointed with the room upkeep during my stay. The bathroom was leaking water from the ceiling. When calling the front desk it took awhile to arrive to the room which no one ever came at all. DisappointedMore

    Review collected in partnership with Waldorf Astoria
    6  Thank barryr869
    Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 13 October 2017

    Thank you for taking the time to share your review and your candid feedback. We are sorry to see we did not exceed your expectations during your stay. As you may know the resort is currently closed until after 12/31/17 due to the passing of...More

    Reviewed 19 September 2017

    Facilities and the location of the hotel are wonderful, most of the staff was very friendly and attentive though unfortunately some cared little in providing proper and meaningful service at a hotel of this quality

    Review collected in partnership with Waldorf Astoria
    1  Thank jorgegW7742TR
    Response from FelicianoL1, Public Relations Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 13 October 2017

    Thank you for your 4 star review. I am happy to see you enjoyed your overall stay and that our team members helped make your stay more enjoyable.

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free Internet
    • Beachfront
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Golf Course
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • USD 237 - USD 471 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 918
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotwire, Cancelon and getaroom.com so you can book your El Conquistador Resort, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Fajardo
    • Also Known As
    • El Conquistador Resort, a Waldorf Astoria Hotel Fajardo ,
    • Waldorf Astoria Fajardo ,
    • El Conquistador Hotel Puerto Rico ,
    • Conquistador Hotel Puerto Rico ,
    • El Conquistador Puerto Rico
    Add Photo Photos
    Traveller (4852)
    Room & Suite (1247)
    Pool & Beach (797)
    Dining (184)
    Hotel & Grounds (3326)
    Bathroom (102)
    Family and Play Areas (45)
    Business Centre & Event Rooms (25)
    Nearby
    Las Casitas Village, A Waldorf Astoria Resort
    1,683 reviews
    .35 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Debbie W
    30 October 2017|
    AnswerShow all 3 answers
    Response from Mayra P | Reviewed this property |
    The resort is closed post-María to evaluate damages but all staff is safe, according to news reports.
    0
    Votes
    Justin W
    17 September 2017|
    AnswerShow all 2 answers
    Response from Dermot1126 | Property representative |
    Hi Yes Palomino is open now and should be open every day until then only closed of we have a storm passing. Water Park is closed at the moment for maintenance work and pool resurfacing due to occupancy after IRMA. Rest of... More
    1
    Vote
    Andilynn9
    11 September 2017|
    AnswerShow all 5 answers
    Response from Jafet815418 | Reviewed this property |
    The best thing is to call the hotel and have a supervisor speak to you write down name and info so you'll have someone responsible if things are not the way expected. I recognize this resort will strive to put things back to... More
    1
    Vote

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