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Playacanela Hotel

Traveller (664)
Room & Suite (276)
Pool & Beach (191)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
This impressive, arabesque style hotel is between the Coast of Portugal and Isla Cristina Port, very close to Isla Canela Marina. Enjoying a beachfront location, the hotel boasts a magnificent themed pool with slides and a jacuzzi surrounded by palm trees and sun loungers, solarium, heated pool (closed from 8/01/13 to 30/04/13), games area for adults and kids, large lounge bar with outdoor terrace, entertainment shows, ... And much more!
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Property amenities
Pool
Restaurant
Room Service
Bar/Lounge
Babysitting
Children Activities (Kid / Family Friendly)
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Suites
Good to know
HOTEL STYLE
Park View
Ocean View
HOTEL CLASS

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
21Restaurantswithin 1 km
1Attractionwithin 1 km
1,342Reviews
1,175Photos
65Q+A
48Room tips
Traveller rating
  • 422
  • 612
  • 193
  • 66
  • 49
Time of year
Traveller type
Language
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Popular mentions
+4
Hotel with small number of seats comparing to number of hotel guests. Crowds on supper especially after 8PM. Poor choice of food, specially on breakfast. Only one sort of cheese, of ham. No Spanish jamon. No green tea. Good variety of fresh breadstuff. There was no fresh
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Response from Senator-Hotels, Gerente at Playacanela Hotel
Responded 19 Nov. 2018
Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Concerning your comments about the variety of food, we would like to inform you, that our menus have a 10-days cycle, in which the salads and fittings could be repeated but not the main plates. Also we include the “Show-Cooking”, where you can find different kind of fish, meat, vegetables, Crêpes, pasta, and the typical Spanish “paella”. Every day we are working to continue with our quality and not only obtaining and investing in the product, rather in the permanent formation of the staff. We will bear your impressions in mind and we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory. We sincerely hope you will give us a new chance to attend you in the future and we are at your full disposal at any time. Yours sincerely, Miguel Ángel Sandoval GM. Playacanela Hotel.
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Booked this hotel from 8th - 22nd october. On arrival we were told we were not in this hotel but in it's sister hotel next door hotel playa marina . We went  next door only to be told we where in an apartment not a hotel room. Went to have a look at the apartment only to find it
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Response from Senator-Hotels, Gerente at Playacanela Hotel
Responded 19 Nov. 2018
Dear guest, First of all thank you for your comments as it is the best way to learn about the experiences of our guests during their stay at our hotel. I am certainly disappointed that your stay was not as satisfying as it could have been. Regarding the issue with the different nationalities in our establishment, I would like to clarify, that we serve all our guests in the same, adequate way. We do our best to offer a helpful and personalized service, providing all possible solutions to make sure you fully enjoy your stay with us. Nevertheless we want to apologize for not being able to make you feel supported. Please allow us to reiterate that this is certainly not the sort of experience we provide and we are sincerely sorry and apologize for all the inconvenience. We are entirely at your disposal and would be delighted if you gave another opportunity to welcome you to our hotel again or to any of our Senator Hotels & Resorts establishments. Respectfully yours, Miguel Ángel Sandoval GM Playacanela Hotel
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We booked an all inclusive package with Jet 2 as we heard about this part of the coast being quiet and very Spanish. So it was, very spanish for Spanish people. As an Englishman, it was a very pleasant change to make the effort and understand them, but it really did rise above
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Response from Senator-Hotels, Gerente at Playacanela Hotel
Responded 9 Nov. 2018
Dear guest, Thank you for taking the time to leave your excellent comments referring our hotel to other readers. We really appreciate your kind comments about our services, as we are constantly improving our services for the maximum comfort of our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service. Your remarkable review of all our staff will surely be appreciated by the entire Playa Canela team. On behalf of our staff, I sincerely thank you for your kind consideration. We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at any time. Attentively yours, Miguel A. Sandoval GM PlayaCanela Hotel
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Very simple review - HOTEL 10/10 FOOD CHOICE 10/10 FOOD QUALITY 10/10 SERVING STAFF 10/10 MANAGEMENT 10/10 Go here for your holiday, you will not be disappointed. The whole team from the Gardener to Head Chef were superb. Thank you for all the support you gave to our
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Just back from a week with my 7 year old daughter,excellent hotel,very clean,excellent food,great pool for kids,if your looking for a holiday with lots of Brits this is not the place for you,it is a Spanish hotel catering for Spanish people,I liked this as I like to go to a
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All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorPlayacanela Hotel
The Double Standard Room at the Playacanela Hotel
Professional photo exclusively commissioned by TripAdvisorPlayacanela Hotel
The One Room Apartament at the Playacanela Hotel
Professional photo exclusively commissioned by TripAdvisorPlayacanela Hotel
The Junior Suite at the Playacanela Hotel
Professional photo exclusively commissioned by TripAdvisorPlayacanela Hotel
The Junior Suite at the Playacanela Hotel
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There are bus tours offered by travel agencies with or without guide. I would recommend simply using the bus transportation with the travel agency and exploring Sevilla on your own to avoid hassle with following the group and to be able to hide from the sun whenever you do not feel ok anymore to walk around. Even better option is to rent a car, which will make it possible to stay longer and enjoy flamenco evening show. Seville is absolutely stunning! The only issue is heat - terrible in June.
1 vote
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There's a fridge in rooms alright but wouldn't know about cots. I would imagine they would provide same as they are very helpful. Hope you enjoy, it's a lovely place
1 vote
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12345613
"Be prepared to pay for an upgraded room as the standard one offered was disappointing."
"Probably best away from the live entertainment but this did not bother us as it is finished by 11.30"
"Sea View Rooms are great"
"Clean the balcony when cleaning the rooms they seldom got done "
"We stayed in two quadruple rooms 307 and 308 lovely."
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12345610
PRICE RANGE
USD 75 - USD 370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playacanela isla canelaplayacanela hotel isla canela
LOCATION
SpainAndaluciaProvince of HuelvaAyamonteIsla Canela
NUMBER OF ROOMS
306
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