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Sanctuary Nam Ngum Beach Resort

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27 Reviews from our TripAdvisor Community

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Showing 17: English reviews
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Penang, Malaysia
Reviewed 1 week ago

Short gateway in Laos for 2 nights. The place is clean and relaxing, perfect spot for someone looking for a quiet place in Vang Vieng, a bit away from the center but the front desk can call for transportation. Nice local food option and friendly staff. As others mentioned the pool within the small lake is an interesting and enjoyable...

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Helpful?
Thank JMatt1978
Sanctuary Hote... L, Director of Sales at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Reviewer, On behalf of the entire team Sanctuary Hotels and Resorts, I wanted to thank you for the kind comment that you left on Tripadvisor. It has made our day. We were delighted to be able to bring you satisfaction. Indeed, we make sure to provide you with the greatest level of service at the Resort. It is a...

Reviewed 3 weeks ago via mobile

My first time in Vangviang@Sanctuary Nam Ngum Beach Resort , very nice place have a good view and fresh air make me feel relax and I can do many activities Kayak ,Pedal boats and my most favorite swimming in the floating pool wow!!! And thank you very much for warm welcome and big party...see you again 😘

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Helpful?
Thank Natrada T
Sanctuary Hote... L, Assistant Sales & Marketing at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Reviewer, On behalf of the entire team Sanctuary Hotels and Resorts, I wanted to thank you for the kind comment that you left on Tripadvisor. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam...

Vietnam
Reviewed 4 weeks ago

I really enjoy my stay at this hotel. After staying at Vang Vieng , this place was a nice surprise. 30 min away from the city A very nice view on the lake and a floating swimming pool . Bedding was very confortable, Nice Shower place Staff doesn't speak well english but job was done . i definitely recommend it

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Helpful?
1Thank disceet1
Sanctuary Hote... L, Assistant Sales & Marketing at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Reviewer, On behalf of the entire team Sanctuary Hotels and Resorts, I wanted to thank you for the kind comment that you left on Tripadvisor. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam...

Reviewed 4 weeks ago via mobile

As anyone can see from my profile, I'm very fair in any review. I can't remember giving more than a couple of scores of 1 in hundreds of reviews. I was there last month with a friend and two adult daughters this place is an out of the way dump. Despite what the manager will reply. There are far too...

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Helpful?
Thank Johnnie1948
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Customer, Thank you for taking the time to post a comment on our Tripadvisor page. My team and I are very disappointed to hear that we were not able to meet your expectations. We'll do everything needed to improve our services. For this, I am personally committed to convey the purpose of your inconveniences to the departments concerned to...

Hokitika
Reviewed 31 January 2017

Everything is new and the apartments/rooms have great views and everything you need for a stay. The bathroom and rooms are nice sized and the main room opens on to a nice deck area. When we were there we were the only guests which is quite surprising. The staff are friendly and very helpful and could not do enough for...

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Helpful?
1Thank pemicknz
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Customer, Thank you for having left a comment on Tripadvisor on the Sanctuary Nam Ngum Beach Resort and for sharing your experience. The team and myself are delighted to have been able to bring you satisfaction. Indeed, it is fundamental for us to satisfy our valued customers and we do our best to ensure a service worthy of your...

Pau
Reviewed 9 January 2017

Only 45min moto ride away from the inflammatory Van Vieng Town, this hotel really deserve its name, Sanctuary, you will find heaven on earth here. The place is really peacefull for redefining yourself. i spent three days in front of the Nam Ngum lake and islands. Appart from the beautiful sunset you can observe from your room, i really enjoyed...

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Helpful?
1Thank Botgarath
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Reviewer, On behalf of the entire team Sanctuary Hotels and Resorts, I wanted to thank you for the kind comment that you left on Tripadvisor. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Sanctuary...

London, England, United Kingdom
Reviewed 7 January 2017 via mobile

We had some issues during our stay which were frustrating at times. There are many areas where this operation could be improved. Our stay however was memorable and enjoyable and we wouldn't hesitate to go back. This is a serene and beautiful location. There's really no hurry to do anything and we spent days just taking it all in from...

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Helpful?
1Thank PBTN1
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Customer, Thank you for having left a comment on Tripadvisor on the Sanctuary Nam Ngum Beach Resort and for sharing your experience. The team and myself are delighted to have been able to bring you satisfaction Indeed, it is fundamental for us to satisfy our valued customers and we do our best to ensure a service worthy of your...

Luang Prabang, Laos
Reviewed 6 January 2017

The resort is located in the most amazing location. In front of many small islands overlooking the Nam Ngum lake and facing a swimming pool. The place is incredibly quiet. You got woken up early morning from far by local life and fishermen going to their duty. It is extremely pleasant and interesting to witness that. The restaurant is newly...

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Helpful?
1Thank Henri-Pierre L
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Reviewer, On behalf of the entire team Sanctuary Hotels and Resorts, I wanted to thank you for the kind comment that you left on Tripadvisor. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Sanctuary...

Reviewed 4 January 2017 via mobile

Where to start? Probably with the fact we asked to see the manager three times during our stay to discuss these points and while we were continually told she would come see us tomorrow, she never turned up. So firstly, we had booked the Sala Bungalow Suite, triple share (it has bedding for three). The hotel emailed after 3pm on...

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Helpful?
Thank Katrina I
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Katrina, Thank you for taking the time to post a comment on our Tripadvisor page. My team and I are very disappointed to hear that we were not able to meet your expectations. We'll do everything needed to improve our service. For this, I am personally committed to convey the purpose of your inconvenience to the head management to...

Reviewed 26 December 2016 via mobile

Stayed here over the Christmas period for 3 nights. It was ok but has the potential to be a great relaxing getaway resort. Due to some of the below we asked to move room for our 3rd night and it showed us we had a really bad and incomplete room the first two nights. Positive - Relaxing, great for a...

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Helpful?
Thank Law130
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Nam Ngum Beach Resort, responded to this review

Dear Customer, Thank you for having left a comment on Tripadvisor on the Sanctuary Nam Ngum Beach Resort and for sharing your experience. The team and myself are delighted to have been able to bring you satisfaction Indeed, it is fundamental for us to satisfy our valued customers and we do our best to ensure a service worthy of your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
Official Description (provided by the hotel)
Located 120 km away from Vientiane capital on route 13 towards Vang Vieng or Luang Prabang, the Sanctuary Nam Ngum Beach Resort is an island on the Nam Ngum lake by the banks of Thaheua, a fisherman's village in the heart of mountain surroundings. The resort can combine relaxation times with its sandy beach and swimming pool on the lake but also offers water activities for your pleasure. Why not have a thrilling water ski experience at Nam Ngum lake, Laos? ... more   less 

Additional Information about Sanctuary Nam Ngum Beach Resort

Address: BAN Theua, BP 365, Vang Vieng 1003, Laos (Formerly Blue Lagoon Resort Laos)
Region: Laos > Vientiane Province > Vang Vieng
Price Range: $60 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sanctuary Nam Ngum Beach Resort 3*
Number of rooms: 23
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Nam Ngum Beach Resort staff and other travellers.
2 questions
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Brisbane
9 months ago

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Questions? Get answers from Sanctuary Nam Ngum Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you know this is 25 Ks before Vang Vieng coming from Vientiane.”
 of 5 bubbles pemicknz, 30 Jan 2017 | Read review
“The suites and Deluxe rooms have the most amazing view. Keep the curtains open all night and let sunrise waking you up...”
 of 5 bubbles henripierrel, 5 Jan 2017 | Read review
“get the one with jacuzzi”
 of 5 bubbles Rieya, 25 Jul 2016 | Read review
“All rooms face onto the lake - some towards the town, some looking straight down the lake”
 of 5 bubbles helenanddave2016, 22 Apr 2016 | Read review
“all rooms have incredible views and balconys,tv aircon very lavish”
 of 5 bubbles 524peterr, 18 Feb 2016 | Read review
5 of 5