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TownePlace Suites Cincinnati Northeast/Mason

Booking.comUSD 157*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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TownePlace Suites Cincinnati Northeast\/Mason
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104 Reviews from our TripAdvisor Community

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Lewis Center, Ohio
Reviewed 3 weeks ago via mobile

It was nice to have the family room and two separate bedrooms. That said, the place was pretty worn and I suspect it will be rebadged out of the Marriott family unless an investment is made. Good for Dad and Son, Mom is not so much

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Helpful?
Thank George S
Scott T, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not exceed your expectations, we take great pride in providing a safe, clean hotel for our guests and will use your comments to further improve the guest experience.

Louisville, Kentucky
Reviewed 4 weeks ago via mobile

Ugh...wish I could give this location a fair shake, but I was put in an "accessible" room that really needs to be renovated. The shower was atrocious (see photo). No vanity, and no full-length mirror. Now I don't mind getting an accessible room when that's all they have left, but this one was a disaster and shouldn't be used until...

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Helpful?
Thank Tom A
Scott T, Public Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Tom A, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am so sorry to hear of the issues that you encountered during your stay with us. I completely understand the frustration with accessible rooms, and you should have been notified at...

Newburgh, Indiana
Reviewed 4 weeks ago

Arrived late to find maintenance had tools and equipment still in the room we were given at check in seemingly working on kitchen appliances. Staff very quickly offered us another room in different building and we lugged everything over. Upon opening the door, the smell was not bearable. Trying to turn on air noticed A/c wall unit would not power...

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Helpful?
Thank harmonquinn
Scott T, Public Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

harmonquinn, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am so sorry to hear of the issues that you encountered during your stay with us. I can completely understand how two different rooms with two different issues is pause for concern....

Winter Park, Florida
Reviewed 31 March 2017

I had a miserable trip and didn't get in until 1 am. My room decor wasn't too old, but the furniture and cabinets were older and had seen some hard use. There was a very obvious drinking cup ring on the nightstand - it was spilled soup or something.. pretty nasty. The breakfast was decent but the hot food was...

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Helpful?
Thank kirkwood_FL
Scott T, General Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback in regards to your recent stay at the TownePlace Suites Cincinnati Northeast/Mason. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconsistency in service. I have shared your...

Missouri
Reviewed 20 March 2017

Mini-vacation to see the Arc Encounter and Creation Museum in Kentucky. Check-in was a breeze and the staff person was very accommodating. Had a problem with one of the appliances and Ellie took great care of me and my family. The hotel has a small gym with a treadmill and elliptical and some free weights which are just enough to...

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Helpful?
Thank deedean
Scott T, Guest Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Dear deedean, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you...

Toronto, Canada
Reviewed 19 March 2017 via mobile

Super quiet and nice place. Costco and Target are a minute drive. All other complaints I've read on TA are insignificant. Hotel front staff is helpful and great. Clean and comfy rooms. Will stop every time we drive from Canada to FLA

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Helpful?
Thank rapid_traveller
Scott T, Guest Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Dear rapid_traveller, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you...

Twinsburg, Ohio
Reviewed 23 February 2017

Went to Cincinnati for a working mini-vacation. Got a two-bedroom suite with small kitchen so that two of us could work in the evenings without disturbing each other. Discounted rate with AAA was better than Marriott rewards member pricing. Queen beds in both bedrooms, but desk in only one. Nice beds and furnishings, TV in each bedroom and living area....

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Helpful?
1Thank TAC66
Scott T, Public Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

TAC66, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the two bedroom to the price! We take pride in providing excellent customer service with a superior product and...

Reviewed 7 November 2016

We stayed one night at this hotel before returning home. It was right off the highway which was very convenient. It seemed to be in a good area with a good variety of restaurants nearby. If anyone was staying there for a few days, it had a full kitchen and little studio area to eat. Very nice place and not...

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Helpful?
Thank Stephen K
Scott T, Public Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Stephen K, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the location to the price! We take pride in providing excellent customer service with a superior product and...

Reviewed 3 October 2016 via mobile

This was a great find! A little off the main street, but great accommodations including a hot breakfast and kind staff. We will def be back as this was one of the best TownePlace Suites in which we have ever stayed. Tip got other travellers that I wish I would have known: during winter months, you can use the Springhill...

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Helpful?
Thank Heather K
Amanda M, Public Relations Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Heather K, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the friendliness of the staff to the breakfast. We take pride in providing excellent customer service with a...

Reviewed 4 September 2016

Stayed here for business. First night fire alarm went off, no official word from front desk. Called to verify, didn't seem overly concerned. Never let guests know if it was a false alarm (it was) or not. Stayed in secondary building which backs up to car dealership, behind hedges. Woke up by car alarm on lot. Breakfast is decent but...

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Helpful?
Thank Longboat R
Amanda M, Manager at TownePlace Suites Cincinnati Northeast/Mason, responded to this review

Thank you for taking the time to provide feedback for your recent stay at the TownePlace Suites. We value your input and are disappointed that your stay was anything less than perfect. I would like to take this time to apologize for the inconveniences you had experienced with the fire alarm and car alarm. Rest assured that we are taking...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Our recently renovated suites and lobby will provide you with an unforgettable stay here in Mason, Ohio. At TownPlace Suites Cincinnati Northeast, each room comes fully-equipped with a kitchen, desk and ergonomic work chair, high-quality bedding, an HDTV, and free WiFi is offered throughout the hotel property. Not to mention each guest gets a complimentary buffet breakfast or hot breakfast. The hotel features a seasonal outdoor pool, fitness center and is less than a few miles from some great restaurants in Mason, Ohio. Nearby dining options include Bravo! Cucina Italiana, Carrabba’s Italian Grill, Mimi’s Cafe, Kyoto Japanese Cuisine and Olive Garden. Also close by you’ll find some of Mason’s most popular tourist attractions including the Cincinnati Zoo, Kings Island, The Beach Waterpark, Heritage Village Museum, Ride the Ducks of Cincinnati, and University of Cincinnati. Plan your extended stay today at TownePlace Suites Cincinnati Northeast! ... more   less 

Additional Information about TownePlace Suites Cincinnati Northeast/Mason

Address: 9369 Waterstone Blvd, Cincinnati, OH 45249-8218 (Formerly TownePlace Suites Cincinnati Northeast)
Region: United States > Ohio > Cincinnati
Price Range: $160 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Cincinnati Northeast/Mason 2.5*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Marriott, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and HRS so you can book your TownePlace Suites Cincinnati Northeast/Mason reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Towneplace Suites Cincinnati Northeast Hotel Cincinnati
TownePlace Suites Cincinnati Northeast/Mason Ohio
Hotel Style:
#18 Business Hotel in Cincinnati
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Cincinnati Northeast/Mason staff and other travellers.
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Questions? Get answers from TownePlace Suites Cincinnati Northeast/Mason staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request to be in the building where breakfast buffet is otherwise you are walking across a parking lot to eat”
harmonquinn, 24 Apr 2017 | Read review
“Secluded and pet friendly”
deedean, 19 Mar 2017 | Read review
“Two buildings, so request the main building if you're worried about going outside for breakfast/laundry/fitness/business center.”
TAC66, 22 Feb 2017 | Read review
“chose 2 bedroom”
tommQ371PF, 27 Jul 2016 | Read review
“highest level rooms are best at level 3”
430sivam, 7 Jul 2016 | Read review
5 of 5
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USD 157* /night
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TownePlace SuitesUSD 157
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Prices are for 1 room, 2 adults
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