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DoubleTree by Hilton Alana - Waikiki Beach

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DoubleTree by Hilton Alana - Waikiki Beach
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1,449 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Alana - Waikiki Beach
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Showing 1,359: English reviews
Seattle, United States
Reviewed 18 February 2016

I spent 4 days there, and got a nice upgrade to a suite (I have HHonor diamond membership) and have a nice experience. After checking out, I lost my charger there, I called them since I am still in Oahu, and got back smoothly later with the staff's help. Thanks for the nice help.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Changhong Y
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha Changhong Y, Thank you for sharing your feedback. We value your loyalty as a Diamond member and we thank you for yourcontinued support. We are happy to hear that your stay was pleasant and our team was able to assist you. We look forward to your return. Mahalo Daphne Aguon Guest Services

Washington DC, District of Columbia
Reviewed 16 February 2016

I stayed twice at this hotel in the last few months on business-once in November and again in January. It is centrally located (but not on the beach and you can only glimpse the beach from the balcony if you're above the 10th floor or so.) Yes, it has the requisite cookies, but I'm not a fan of chocolate chip,...

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1Thank mommyb523
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha mommb523, Thank you for choosing to stay with us. The satisfaction of our guests is very serious to us and your feedback related to your visit enables us to make it right. We regret that your time here was unsatisfactory and we hope to deliver exemplary service on your future visit. Mahalo Daphne Aguon Guest Services

Brea, California
Reviewed 16 February 2016 via mobile

I travel to O'ahu every other week for business and have stayed at multiple Waikiki locations. I refuse to stay any where else these days after experiencing what the double tree has to offer. They are professional, courteous and just honestly care about our experience to the island. The hotel staff is top notch and always willing to help with...

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1Thank stanchang
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha stanching, Thank you for taking the time to share your experience. We echo your praises for our team who go above and beyond and embody the spirit of aloha. Thank you for your loyalty and we look forward to your next visit. Mahalo Daphne Aguon Guest Services

Honolulu, Hawaii
Reviewed 15 February 2016

Thanks for the great stay. I like cookies! Note the parking priced did seem high from my point of view but I guess it was competitively priced compared to other hotels. Short walking distance from from all the places that were on and poppin.

Review collected in partnership with DoubleTree by Hilton
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1Thank 105traveler717
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha 105traveler717, We appreciate your experience and thank you for choosing the Doubletree Alana. It is always a pleasure to serve our guests and we look forward to your return. Mahalo Daphne Aguon Guest Services

Los Angeles, California
Reviewed 15 February 2016

This hotel is a hidden gem! It's located very conveniently to both Waikiki AND the Hawai'i Convention Center/Ala Moana Shopping Center. I LOVE staying here! The staff is friendly and SUPER helpful...and the beds are extremely comfortable.

Review collected in partnership with DoubleTree by Hilton
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1Thank Steven C
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha Steven C, Thank you for taking the time to share the wonderful experience you had at the Doubletree Alana. We are most pleased to hear that our staff was exceptional and we thank you for your continued support and loyalty. Mahalo Daphne Aguon Guest Services

honolulu, United States
Reviewed 14 February 2016

whole 10th floor and our room very musty nasty smell. talked to front desk numerous time but were ignored finally just gave up.desk would never call you back.best part of hotel is small gym.we used honors points but should have used them elsewhere.

Review collected in partnership with DoubleTree by Hilton
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1Thank Edith S
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Dear Edith S, Thank you for sharing your feedback about our hotel. We apologize for the odor you encountered during your stay, and we’re taking steps to make sure it won’t happen again. We know that travel can be stressful, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope you’ll...

New York City, New York
Reviewed 13 February 2016 via mobile

This hotel is perfectly located in Waikiki. The rooms are comfortably spacious and all have a little terrace with 2 chairs and a small table. I stayed in room 1004 and I must admit my only complaint was about the smell of the hallway. Although, it is not a spoiled meat or rotten fish smell it is a uniquely nauseating...

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Thank TomikaMorgan
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha TomikaMorgan, Thank you for choosing our hotel to celebrate your sisters birthday. We regret your concern was not addressed in a timely manner. Thank you for sharing your experience and for the opportunity to make things right. We look forward to creating a positive and memorable stay for you in the future. Mahalo Daphne Aguon Guest Services

Virginia
Reviewed 11 February 2016

A Hilton Honors member, I arrived at 10PM to find that my room was "not yet available." The hotel staff was apologetic and was kind enough to buy my dinner while I waited for my room to be cleaned. 45 minutes later I was handed a key to my room and ascended to find that I had been given the...

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Helpful?
1Thank Rich G
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha Rich G, We thank you for your sharing your experience and we value your loyalty as our Honors member. We regret that our services did not highlight our commitment of guest satisfaction. Your feedback is needed and appreciated and we look forward to providing you a memorable and pleasant stay on your return. Mahalo Daphne Aguon Guest Services

Tacoma, United States
Reviewed 10 February 2016

Excellent Hotel. The staff had a high level of professionalism. I would recommend this hotel to anyone. The Double Tree is within a short walk to the Hilton Resort, where you can use the Resort area as a Hilton member.

Review collected in partnership with DoubleTree by Hilton
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1Thank Anthony C
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha Anthony C, We are delighted to hear that your time here exceeded your expectations and we look forward to your return. Mahalo Daphne Aguon Guest Services

New Orleans, Louisiana
Reviewed 6 February 2016

In Honolulu for business a few times to conduct leadership training based on my books and stayed at the DoubleTree. Walking distance of the beach and of the Ala Moana shopping center. Short taxi ride to the university and the East-West Center. Loved on arrival that they give you a warm cookie--better than a lei!

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1Thank bdude2016
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review

Aloha bdude2016, Thank you for taking the time to share your review. We are happy to hear that the cookies were satisfying and our team was helpful. We look forward to your return. Mahalo Daphne Aguon Guest Services

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views. ... more   less 

Additional Information about DoubleTree by Hilton Alana - Waikiki Beach

Address: 1956 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1897
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $225 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Alana - Waikiki Beach 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Doubletree Honolulu
DoubleTree By Hilton Alana - Waikiki Beach Hawaii/Honolulu
Hotel Style:
#21 Business Hotel in Honolulu
#38 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Alana - Waikiki Beach staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Alana - Waikiki Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors above 12”
0KenM, 15 Apr 2017 | Read review
“Small sliver of the sea with East facing rooms, on the upper floors”
jonc221, 14 Apr 2017 | Read review
“ask for at least partial ocean view”
354dawnd, 13 Apr 2017 | Read review
“we were on high floor ans had nice ocean view from Lanai.”
CMF568, 23 Mar 2017 | Read review
“Some rooms on the west side may allow you to observe the sunset on the horizon if you're above the 10th floor.”
leviaslewis, 7 Mar 2017 | Read review
5 of 5