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Waikiki Gateway Hotel

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1,107 Reviews from our TripAdvisor Community

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Showing 849: English reviews
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

We loved Waikiki gateway. Our room was clean and comfortable. The kids enjoyed the pool and loved having buffet breakfast. I loved the idea of texting your needs to reception and it would be attended to right away. The best thing about this place was the staff. They were always warm and welcoming. Miles was awesome. He's very knowledgeable about... More 

Helpful?
3 Thank Gayla1323
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Gayla1323, thank you for the fabulous review! We are thrilled that you enjoyed your stay with us. Our team is always happy to assist our guests with love & aloha to make sure that they have a memorable stay. Thank you to your “shout out” to Miles, Sierra, and Princess. We hope to see you again soon on your... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

The staff was very accommodating to us. I've never met nicer people in my life. They made sure our stay was great, provided great customer service, and I thought we received great value from our stay. The breakfast was good, the parking wasn't expensive and room rate was cheap. The view from the room was amazing.

Helpful?
3 Thank John A
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha John A, thank you for choosing the Waikiki Gateway Hotel! We are thrilled to hear that you enjoyed your stay. Our team is dedicated to providing all guests a memorable experience with love & Aloha. We offer one of the best values for breakfast in Waikiki. Our breakfast buffet offers a wide variety of food to include various breakfast... More 

Airdrie, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

I had an absolutely fantastic time at the Waikiki Gateway Hotel. The staff is what truly made the stay wonderful. Will, Princess, and Pablo are just a few of the staff members that made the stay that much better. Special thanks to Pablo for pointing us in the right direction and getting us amazing deals on the Waikiki Trolley and... More 

Helpful?
4 Thank Liam A
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Liam A, thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We will share your feedback with our team, especially your “shout out” to Will, Princess, and Pablo. They are superstars! Our Terrace rooms on the 16th floor offer panoramic views of the city and ocean. Guests can also sit relax... More 

Island of Hawaii, Hawaii
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 weeks ago

Stayed here recently, the hotel is being renovated so some of the hallway and common areas are obviously being repaired. When we got to our room, the room itself was nicely renovated and was appealing. But when I got to the bathroom, well this was another subject. The sink had rust stains at the drain, the mirror was obviously in... More 

Helpful?
4 Thank es123578
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha es123578, thank you for choosing the Waikiki Gateway Hotel. All rooms have been remodeled with upgraded furnishings, new carpet, fresh paint, and American walnut flooring. Guests will immediately feel a refreshed and revitalized room upon entering their room. Currently, we are working on our guest hallway project to include new carpet, wall paneling, and new lighting. Our choice of... More 

Travellers are raving about these Honolulu hotels

Irving, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

The front desk were truly awesome and polite. The staff assisted with my family engagement arraignment with a perfect room for Friday's firework display, when I proposed. We're planning to stay there next year.

Review collected in partnership with this hotel

Helpful?
3 Thank yatespg
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha yatespg, thank you for the fabulous review. We are thrilled that you enjoyed your stay with us in our terrace rooms. Our terrace rooms offer an expansive lanai overseeing the spectacular park and ocean. On Friday nights, you can enjoy the firework display in the comfort of your room. We hope to see you again on your honeymoon. Congratulations! More 

San francisco
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

Staff was awesome! Very friendly, and helpful with everything. The travel agent the had in the lobby Pablo was like icing on the cake! He was very funny and helped us every step of the way when booking hawaii activities and restaurants!

Review collected in partnership with this hotel

Helpful?
3 Thank krisv161
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha krisv161, thank you for your awesome feedback! We are thrilled to hear that you enjoyed your stay with us. Our friendly team is always available to assist guests at all time. We are dedicated to providing guests a memorable experience while staying with us. We are happy to have Pablo as our concierge assisting our guest with tour and... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

I've never stayed at this hotel, however I believe I'm entitled to review it since I did pay over $2000 for an 11 night stay. I emailed reservations as we were flying in from Australia and our flight lands at 6am. Since check in is at 3pm, that left a lot of hours with 2 young kids after an 11... More 

Helpful?
4 Thank Lili S
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Lili S, we are disappointed to hear about your incident. In reviewing your reservation, we have not collected any payment at our hotel (not even our required first night deposit) on your reservation nor did the third-party agent, whom you made the reservations with, submitted payment for your accommodations. Your point of us receiving the payment is not true.... More 

Phx
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

I've been coming to Hawaii for decades and for the best price value the most excellent customer service in Waikiki, remodeling of rooms is the Gateway Hotel! Why go to an overpriced Hotel where you get treated at like the average Joe why not go someplace a little more quaint and be treated like a king or queen after all... More 

Helpful?
5 Thank Witchiepoo1972
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Witchiepoo1972, thank you for your amazing feedback. We are delighted to hear that you enjoyed your stay with us. All our rooms have hardwood flooring, new carpet, fresh paint, and upgraded furniture. We are working on our guest hallways to install new carpets, wall panels, and light fixtures. We treat all guests as VIPs personalizing their experience with us.... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

Princess and Aaron at the front desk were amazing as far as customer service goes, they were able to accommodate all my needs and even assigned us a different room after speaking on the needs that I had with wanting a bigger room. If there's one thing that I really appreciate its good customer service coming from a customer service-based... More 

Helpful?
3 Thank Ash D
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Ash D, thank you for choosing the Waikiki Gateway Hotel! We are delighted that you enjoyed your stay with us. Thank you for your “shout out” to Princess and Aaron. Our friendly staff is always happy to assist guests with any issues or concerns they may have during their stay with us – turning their stay into a memorable... More 

Hilo, Hawaii
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

Rooms are very clean, in fact the entire Gateway hotel was clean! Everything worked properly in regards to fixtures, toilet, lights, tv, ac, etc. The view is great, and it was actually quite peaceful considering it's location. Speaking of location, it's very easy to get to and the staff there are amazing! From the 24hr. Front desk to the incredibly... More 

Review collected in partnership with this hotel

Helpful?
4 Thank CLB_DESIGNS
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha CLB_DESIGNS, thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. We are within minutes away to Waikiki shopping and dining. Transportation lines are walking distance from our hotel. As you enter our hotel, our guests feel the love & aloha spirit displayed by our team members from friendly greetings to... More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Waikiki Gateway Hotel

Address: 2070 Kalakaua Ave, Honolulu, Oahu, HI 96815-2096
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $168 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waikiki Gateway Hotel 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Waikiki Gateway Honolulu
Hotel Waikiki Gateway
Waikiki Gateway Hotel Hawaii/Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Waikiki Gateway Hotel staff and other travellers.
11 questions
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Questions? Get answers from Waikiki Gateway Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“16th floor is better then the penthouse in terms of the deck. Penthouse has a nice view! A/C noise from the deck though”
 of 5 bubbles 859liama, 18 Nov 2016 | Read review
“Suntanning with oils can be a challenge to remove from the tub after showering. Scrubbing Bubbles work well.”
 of 5 bubbles SeattleBud, 26 Oct 2016 | Read review
“The balacony was great! ”
 of 5 bubbles 152mariahs, 25 Oct 2016 | Read review
“I was actually at the "penthouse level' and the rooms are large don't expect like a luxury penthouse..”
 of 5 bubbles JocelynZ, 19 Oct 2016 | Read review
“Sky Penthouse and the Terraces”
 of 5 bubbles darwinq2013, 11 Oct 2016 | Read review
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