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Waikiki Gateway Hotel

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1,111 Reviews from our TripAdvisor Community

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Showing 852: English reviews
San Francisco, California
Reviewed yesterday NEW

Excellent customer service from Erica Ruiz, she was very efficient and helpful with booking our reservations. She was accommodating to our needs. Friendly as well as professional. Anna Huertas at the Front Desk was also friendly and provided us with great customer service. Our check in process went smoothly and fast. She even called a few hours later to make...

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Thank cchanco310
Atlanta, Georgia
Reviewed 3 days ago NEW

Nice little hotel within walking distance to all the shops and restaurants. The only problem was the mildewy smell in the room. Would stay there again but only if the room smelled fresher. Also conveniently located ABC store right outside of the lobby.

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Thank milehigh98
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha milehigh98, thank you for choosing the Waikiki Gateway Hotel. We are happy that you enjoyed your stay with us. Our convenient location is within steps away to Luxury Row and minutes away to Beach Walk where you will find many shops and restaurants. Waikiki Beach is also minutes away from us. We truly apologize for the inconvenience. Our team...

sacramentel Sacramento, Uruguay
Reviewed 4 days ago NEW

We stay three nights at Waikiki hotel. We have beautiful balcony view of day and night from our hotel. The room is pretty clean. AC is pretty cool for the hot weather. There are alot of places to walk to shop around Waikiki. You can actually walk to the beach and save parking money. The staffs there were very friendly.

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Thank beautyrose1976
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha beautyrose1976, thank you for choosing the Waikiki Gateway Hotel. We are happy you enjoyed your stay with us. We are centrally located within minutes, and even steps away from many shops, restaurants, and Waikiki Beach. Approximately 60% of our rooms have Fujitsu split AC units install providing guests with quality air. These units are also quieter than the normal...

Reviewed 1 week ago via mobile

We loved Waikiki gateway. Our room was clean and comfortable. The kids enjoyed the pool and loved having buffet breakfast. I loved the idea of texting your needs to reception and it would be attended to right away. The best thing about this place was the staff. They were always warm and welcoming. Miles was awesome. He's very knowledgeable about...

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4Thank Gayla1323
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Gayla1323, thank you for the fabulous review! We are thrilled that you enjoyed your stay with us. Our team is always happy to assist our guests with love & aloha to make sure that they have a memorable stay. Thank you to your “shout out” to Miles, Sierra, and Princess. We hope to see you again soon on your...

Reviewed 2 weeks ago

The staff was very accommodating to us. I've never met nicer people in my life. They made sure our stay was great, provided great customer service, and I thought we received great value from our stay. The breakfast was good, the parking wasn't expensive and room rate was cheap. The view from the room was amazing.

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4Thank John A
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha John A, thank you for choosing the Waikiki Gateway Hotel! We are thrilled to hear that you enjoyed your stay. Our team is dedicated to providing all guests a memorable experience with love & Aloha. We offer one of the best values for breakfast in Waikiki. Our breakfast buffet offers a wide variety of food to include various breakfast...

Airdrie, Canada
Reviewed 3 weeks ago

I had an absolutely fantastic time at the Waikiki Gateway Hotel. The staff is what truly made the stay wonderful. Will, Princess, and Pablo are just a few of the staff members that made the stay that much better. Special thanks to Pablo for pointing us in the right direction and getting us amazing deals on the Waikiki Trolley and...

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5Thank Liam A
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Liam A, thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We will share your feedback with our team, especially your “shout out” to Will, Princess, and Pablo. They are superstars! Our Terrace rooms on the 16th floor offer panoramic views of the city and ocean. Guests can also sit relax...

Island of Hawaii, Hawaii
Reviewed 3 weeks ago

Stayed here recently, the hotel is being renovated so some of the hallway and common areas are obviously being repaired. When we got to our room, the room itself was nicely renovated and was appealing. But when I got to the bathroom, well this was another subject. The sink had rust stains at the drain, the mirror was obviously in...

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4Thank es123578
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha es123578, thank you for choosing the Waikiki Gateway Hotel. All rooms have been remodeled with upgraded furnishings, new carpet, fresh paint, and American walnut flooring. Guests will immediately feel a refreshed and revitalized room upon entering their room. Currently, we are working on our guest hallway project to include new carpet, wall paneling, and new lighting. Our choice of...

Irving, Texas
Reviewed 3 weeks ago

The front desk were truly awesome and polite. The staff assisted with my family engagement arraignment with a perfect room for Friday's firework display, when I proposed. We're planning to stay there next year.

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3Thank yatespg
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha yatespg, thank you for the fabulous review. We are thrilled that you enjoyed your stay with us in our terrace rooms. Our terrace rooms offer an expansive lanai overseeing the spectacular park and ocean. On Friday nights, you can enjoy the firework display in the comfort of your room. We hope to see you again on your honeymoon. Congratulations!

San francisco
Reviewed 4 weeks ago

Staff was awesome! Very friendly, and helpful with everything. The travel agent the had in the lobby Pablo was like icing on the cake! He was very funny and helped us every step of the way when booking hawaii activities and restaurants!

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3Thank krisv161
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha krisv161, thank you for your awesome feedback! We are thrilled to hear that you enjoyed your stay with us. Our friendly team is always available to assist guests at all time. We are dedicated to providing guests a memorable experience while staying with us. We are happy to have Pablo as our concierge assisting our guest with tour and...

Reviewed 4 weeks ago

I've never stayed at this hotel, however I believe I'm entitled to review it since I did pay over $2000 for an 11 night stay. I emailed reservations as we were flying in from Australia and our flight lands at 6am. Since check in is at 3pm, that left a lot of hours with 2 young kids after an 11...

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4Thank Lili S
Anna K, Director of Guest Experience at Waikiki Gateway Hotel, responded to this review

Aloha Lili S, we are disappointed to hear about your incident. In reviewing your reservation, we have not collected any payment at our hotel (not even our required first night deposit) on your reservation nor did the third-party agent, whom you made the reservations with, submitted payment for your accommodations. Your point of us receiving the payment is not true....

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Waikiki Gateway Hotel

Address: 2070 Kalakaua Ave, Honolulu, Oahu, HI 96815-2096
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $176 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waikiki Gateway Hotel 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Waikiki Gateway Honolulu
Hotel Waikiki Gateway
Waikiki Gateway Hotel Hawaii/Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Waikiki Gateway Hotel staff and other travellers.
11 questions
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Questions? Get answers from Waikiki Gateway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“16th floor is better then the penthouse in terms of the deck. Penthouse has a nice view! A/C noise from the deck though”
 of 5 bubbles 859liama, 18 Nov 2016 | Read review
“Suntanning with oils can be a challenge to remove from the tub after showering. Scrubbing Bubbles work well.”
 of 5 bubbles SeattleBud, 26 Oct 2016 | Read review
“The balacony was great! ”
 of 5 bubbles 152mariahs, 25 Oct 2016 | Read review
“I was actually at the "penthouse level' and the rooms are large don't expect like a luxury penthouse..”
 of 5 bubbles JocelynZ, 19 Oct 2016 | Read review
“Sky Penthouse and the Terraces”
 of 5 bubbles darwinq2013, 11 Oct 2016 | Read review
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