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2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (1507)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Waikiki
Updated 05/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 92 hotels in Honolulu
Location
Cleanliness
Service
Value
Travellers' Choice
Sheraton Waikiki is a hotel in the heart of Waikiki Beach, Honolulu, Hawaii. We sit on Oahu's oceanfront and offer Khakara Spa, delicious restaurants and the largest ballroom in Waikiki. Our hotel near Diamond Head is the perfect Honolulu destination for an unforgettable wedding or honeymoon.
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Room & Suite (1,507)1,507
Full view
Property amenities
Valet parking
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Hot bath
Pool / beach towels
Pool with view
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Poolside bar
Kids club
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Iron
Laptop safe
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
Chinese, Filipino, Japanese, Korean
Hotel links
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7,229Reviews195Q+A100Room tips
Traveller rating
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Popular mentions
auggie_tech1 wrote a review 6 Apr
Minneapolis, Minnesota185 contributions51 helpful votes
We had our wedding reception here 20 years ago. We've been back a handful of times & it keeps getting better. This was our first trip with our kids. Had a great renovated room & awesome views. Due to COVID-19, there were limited dining options, but we made it work. Also, we rented a cabana for a day - well worth it, as otherwise kids only get 2 hour block in pool due to COVID-19 restrictions. Can't imagine staying anywhere else.
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Date of stay: April 2021Trip type: Travelled with family
1 Helpful vote
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Kevin L wrote a review 5 Apr
2 contributions8 helpful votes
Stayed twice in February and April for business and vacation this year. I am a marriott titanium and hilton diamond so I expect certain level of service based on many properties I have visited over the years. Services and amenities at this property is very poor to say the least. Everything seem so darn difficult here. You literally have to beg for anything that other properties you normally receive as an elite guest. A simple request as a late checkout is answered with "ask us on the day of departure!" February trip included rooms with broken sliding doors that forced me to move rooms twice. This week, a room with stained carpet and lizard crawling on the wall forced to move in the middle of the night. So watch out for those little creatures that might crawl under your bed. Although they are rare they seem to find their way into guest rooms. Total mystery how management is running the property. Front desk staff service is all hit and miss, some are helpful but others are totally useless and makes loyal guests literally pissed off. They seem to only care about maximizing revenue from tourists than anything else. Granted this is a resort in Hawaii after all and you will hear lame excuses like we are just busy and rooms are all sold out... Really? But those who have choices and expect loyalties won't be returning.
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Date of stay: April 2021
Value
Location
Service
3 Helpful votes
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Response from Shaun Ono, General Manager at Sheraton Waikiki
Responded 2 days ago
Aloha badoogie. Thank you very much for choosing the Sheraton Waikiki for your recent visit to the island. Mahalo for being a Titanium Elite member. We appreciate your loyalty. I would like to apologize for not meeting your expectation as an Sheraton brand. The fact that you have experienced so many issues during your stay is unacceptable. We will use your feedback to improve our service in the future. Once again, thank you very much for your honest feedback and we hope that we can welcome you back to showcase our improvements. Mahalo,
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JDnCA wrote a review 1 Apr
Elk Grove, California82 contributions39 helpful votes
We were so ready to get out of town and when we finished getting vaccinated we picked Oahu as our first long distance visit. The Sheraton Waikiki is a perfect place to stay if you are going to be near Waikiki Beach. View from room on 25th floor attached. King Oceanfront Room with Diamond Head view (thanks Bonvoy Gold for the upgrade). Only one restaurant open (Rum Fire) which is poolside. Excellent fish tacos with a great view, who can argue with that? Infinity pool was a little cold but incredible to just hang out at the edge and watch the gentle waves roll in, even a couple of turtles swam by. Don’t have little kids anymore but Waikiki Beach is literally two minute walk to the left with a perfect beach for all ages. Good to see that some of the things are coming back, even if limited. COVID precautions were respected, keep that QR code handy at least until you get to your room. Thanks for a great Spring Break!
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Date of stay: April 2021Trip type: Travelled as a couple
2 Helpful votes
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KekoaCaseyHo wrote a review Mar 2021
Oahu, Hawaii2 contributions4 helpful votes
My wife's favorite thing in life is staying at nice hotels! Her soul is filled with joy and she is sooo happy when we check in! She loves to experience as many different hotels as we possibly can. This year for her birthday, we decided to do a 3 day weekend Stay-cation in Waikiki (we live just down the road). I thought we were gonna stay at one of two new hotels she was talking about earlier, but I wasn't surprised to find out when our Lyft ride was headed back to Sheraton Waikiki again. We've been here several times. We love the Sheraton Waikiki because of their gorgeous views, central location, Rum Fire restaurant/night club, and our favorite, their infinity pool! Unfortunately, there was an incident at the beginning of our stay. As unsavory as it was, the staff was exceptional in their response. Garrett Wong, the supervisor on duty worked quickly to rectify the situation. Ana at the pool went above and beyond. We recieved prompt medical attention at the Straub medical facility on site. None was more attentive and gracious than than Kalasa with security when he checked up on us after we were settled again in our new room. We even got a personal phone call from Hotel manager Jason Kim on Monday, my wife's birthday, with birthday wishes more sincere apologies. When it was all said and done, we left refreshed and relaxed as we always do. The Sheraton Waikiki is STILL our most favorite hotel, and not just because of its beauty, but because their service is incomparable. There's a famous quote that epitomizes our most recent stay here, "When something bad happens you have three choices. You can either let it define you, let it destroy you, or you can let it strengthen you."
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Date of stay: March 2021Trip type: Travelled as a couple
4 Helpful votes1 Repost
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Gerald R wrote a review Mar 2021
Oakland, California430 contributions40 helpful votes
+1
Two years ago when I went to Hawaii for the first time I stayed at Honolulu for 3 nights at a hostel. On my final night in Honolulu I walked to the Sheraton Waikiki and noticed the Infinity Pool. I hoped that if I ever visited Honolulu again I would stay at this hotel. When I planned my Hawaii trip for this year I included 2 days at Honolulu. Since I was only staying for 2 nights at Honolulu I decided to "break the bank" by choosing the Sheraton Waikiki. I picked this hotel mainly because of the Hawaii episodes of "The Brady Bunch" however the Infinity Pool was an added bonus. When I booked the room I specifically chose a room with the ocean view. I came here Tuesday before Thanksgiving. What a place to stay for 2 days. Since March I was working from home due to COVID. Seeing a monitor and wall during that time were unpleasant. For my two nights at Sheraton Waikiki I would peer over the view of Waikiki. Just seeing Waikiki from a balcony was the cure I needed to break away from seeing a monitor. At night when you see the lights on the buildings from the balcony you think you're at The Strip in Vegas. When you see the sunrise from the balcony there's a serenity that calms you. You can make your evenings and mornings by just relaxing at the balcony if it has an ocean view. How about the Infinity Pool? As the British would say "Goodness me". Seeing the pool by sitting on the beach chairs there's an illusion of the pool and the ocean. You think at the edge of the pool someone might fall off. The Infinity Pool is great to relax by bringing your drink. Since this pool is meant for adults you don't have to worry about kids. How about the room you might ask? When I booked this hotel I requested for an ocean view. There are other rooms that have views only of the city and not the ocean. Since this hotel is already expensive you might as well pay extra for an ocean view. Having the view of Waikiki Beach with the Diamond Head in the background is soothing. I'm not a hotel connoisseur as when I travel I stay at hostels. If your staying at a big city and have an opportunity to stay at a luxury hotel that represents the feel of the city then do it. My favorite hotel in Las Vegas is Caesars Palace. Even though I only stayed for two nights my favorite hotel in Honolulu is Sheraton Waikiki.
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Date of stay: November 2020Trip type: Travelled solo
2 Helpful votes
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PRICE RANGE
USD 368 - USD 723 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton waikiki hotel honolulu, sheraton hotel waikiki, sheraton hotel honolulu, sheraton honolulu, honolulu sheraton, sheraton waikiki honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
1636
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Frequently Asked Questions about Sheraton Waikiki
Which popular attractions are close to Sheraton Waikiki?
Nearby attractions include Breakout Waikiki Escape Rooms (0.2 km), US Army Museum of Hawaii (0.4 km), and Fort DeRussy Beach Park (0.3 km).
What are some of the property amenities at Sheraton Waikiki?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Waikiki?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Waikiki?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Waikiki?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Waikiki?
Conveniently located restaurants include Honolulu Cookie Company, Poke Bar, and La Mer.
Are there opportunities to exercise at Sheraton Waikiki?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sheraton Waikiki have an airport shuttle?
Yes, Sheraton Waikiki offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Waikiki?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Waikiki offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Waikiki?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.