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Moana Surfrider, A Westin Resort & Spa

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#23 of 85 Hotels in Honolulu
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Moana Surfrider, A Westin Resort & Spa
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4,775 Reviews from our TripAdvisor Community

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Showing 3,568: English reviews
Sydney, Australia
Reviewed 29 August 2013

We flew in early morning and the room as expected was not ready till after 2.00 p.m. quite disheartening when there is a constant line of "other" hotel guests constantly being checked in all morning. Anyway when we finally got our room key and went to our room to our surprise someone was already occupying that room. As expected we...

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Helpful?
2Thank mikexyl
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us. We are terribly sorry for the miscommunication regarding the occupancy of your guestroom and we sincerely apologize for any discomfort you experienced as a result. If you wish to address this matter further, please feel free to reach out to us at 374guestexperienceteam@westin.com. Again we sincerely apologize for the incident and we hope...

Kihei, Hawaii
Reviewed 28 August 2013

I have stayed at this hotel 9 times. It is my favourite in Waikiki. I have stayed in historic rooms and tower rooms. When booking a historic room be sure that you know what you are booking....the rooms are small and most do not have a lanai....but they have wonderful charm and character. It is special to be in a...

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2Thank EH-from-Hawaii
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being a loyal guest of the Moana Surfrider, A Westin Resort & Spa. We are pleased to hear you enjoy both our historical accommodations as well as our more modernized options. As you may know, rooms in our historical Banyan Wing are so charming and most representative of the Hawai’i of...

Dublin, Ireland
Reviewed 26 August 2013

Everything you would expect from a Westin but this time with Hawaiian magic. Located right on the beach and close to almost everything that matters. A colonial feel to the building, steeped in history. One of the best banyan trees you will ever see.

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Helpful?
2Thank brentcaswell
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your thoughts with us. We are so happy to hear how much you enjoyed the historical qualities of “The First Lady of Waikiki.” As you may know, we were the first hotel built in Waikiki and it is our history that sets us apart from neighboring hotels. We offer a historical tour every Monday, Wednesday,...

Sydney, Australia
Reviewed 25 August 2013

Had two great nights here watching sunset and eating meals with cocktails.an awesome venue and staff very friendly and never felt we were being rushed. Great band with a vey lossy, beautiful Hawaiian dancer who combined class with culture and beauty. A great place for a drink or meal at any time of day.

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Helpful?
2Thank Paulaf1966
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing your wonderful experience with us. So happy to hear you enjoyed our Banyan Courtyard set on beautiful Waikiki Beach. We offer live entertainment nightly and our world famous Beach Bar is nestled underneath our iconic Banyan Tree. There really is no better place to enjoy a cocktail and watch the day slip into...

Livermore,Maine
Reviewed 24 August 2013

Our daughter booked her wedding here so we decided to stay at the resort too. We stayed in the Tower Wing with a beautiful view of Waikiki Beach and Diamond Head, all I can say is perfect! From our balcony as we watched people surfing and swimming every now and then a sea turtle would surface from the pearl blue...

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Helpful?
2Thank senseiSue
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, On behalf of everyone here at the Moana Surfrider, A Westin Resort & Spa, we would like to congratulate your daughter on her recent wedding. We are so honored your daughter chose to spend such a momentous occasion with us. The romantic and charming features of the “The First Lady of Waikiki” make for a perfect wedding, honeymoon, and...

El Paso, Texas
Reviewed 24 August 2013

I had a terrible incident while at the Beach House Bar with the bartender Bryan while at the Westin Moana Surfrider. To begin, I frequent Westin Hotels because of the excellent service and beautiful surroundings at these hotels. I was on vacation this evening of July 7, 2013 in Honolulu. I went to the bar to order a Pina Colada....

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Helpful?
9Thank matt c
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, We are sorry to hear of your recent experience at the beachhouse. The service you received is unrepresentative of our standards and we sincerely apologize for any discomfort you experienced as a result. It is to my understanding that management has personally reached out to you to address this matter further. Please feel free to contact us at 374guestexperienceteam@westin.com...

Loomis, California
Reviewed 23 August 2013

It's been a life-long dream of mine to stay at this historic hotel, and I was not disappointed. When I booked I specified a room in the historic wing, knowing that it would be smaller and have fewer amenities than the tower - but I wanted to be IN HONOLULU, not Miami Beach. We were given a room facing Diamond...

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Helpful?
2Thank westerngal71
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Mahalo for taking the time to share your thoughts with us. We established the daily resort fee in an effort to provide a number of beneficial opportunities bundled into one all-inclusive price of $31. Included is daily parking for one vehicle, daily yoga and aquasize classes, WIFI in guestrooms and lobby, unlimited local and 1-800 telephone calls, up to...

Croatia
Reviewed 22 August 2013

After straying at the Westin for over 10 years,(spending almost 50K from 2005 - 2011 ) our Westin Maui of 2011 was a disaster : rooms not what we booked,; cleaning was every other day, when reminded!; over charges on beach rentals and about anything;30% less service staff etc. We took a break from the westin but decided to give...

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Helpful?
6Thank miriambianca
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your thoughts with us. We are sorry to hear of your recent experience and we apologize for not meeting your expectations. If you are interested, joining our Starwood Preferred Guest Program opens up the opportunity for special rates here at the Moana Surfrider, A Westin Resort & Spa as well as all other Starwood Hotels...

Rhayader, United Kingdom
Reviewed 22 August 2013

21st to 24th July 2013 First lady of Waikiki and as far as we were concerned still held the title. Both Check In & Out were a breeze. We were given a corner room in the Tower which gave us two balconies (bonus) from the small balcony (standing room only) we had a great view of the town with a...

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Helpful?
1Thank Keefy001_12
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing your recent experience with us. We are so happy to hear you had a pleasant stay and that your enjoyed your Tower Wing guestroom. Views of Waikiki Beach as seen from our Tower Wing are breathtaking and not to be missed. As you mentioned, we offer live entertainment nightly in our Banyan Courtyard....

Schaumburg, Illinois
Reviewed 21 August 2013

This was the second time my wife and I stayed at this hotel. The first time was about twenty years ago (pre-kids) ... this time, we brought the kids. We love historic hotels. The first time, we stayed in the old building and, though well-decorated and well-maintained, the room was a little small. This, of course, is to be expected...

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Helpful?
2Thank Mark M
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing your recent experience with us. We are thrilled you chose to stay here again after nearly 20 years. So happy to hear you enjoyed your recently renovated Tower Wing guestroom. Here at the Moana Surfrider, A Westin Resort & Spa, we offer a variety of different guestroom options, ranging from historical accommodations in...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $422 - $698 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu
Hotel Style:
#9 Top resorts Hotel in Honolulu
#10 Spa Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#14 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was small, and there are not many plugs in it.”
 of 5 bubbles ruthm572, 13 Feb 2017 | Read review
“Try to get a view of the ocean as it's right there”
 of 5 bubbles bobsharon1967, 9 Feb 2017 | Read review
“Tower Rooms are great!”
 of 5 bubbles jdmckay, 6 Feb 2017 | Read review
“I like to face the ocean”
 of 5 bubbles 425teriv, 4 Feb 2017 | Read review
“We had a room overlooking the internal courtyard and did not have a noise issue with the Beach Bar.”
 of 5 bubbles CooperandCo331, 30 Jan 2017 | Read review
5 of 5