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Moana Surfrider, A Westin Resort & Spa

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Traveller (3838)
Room & Suite (1055)
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Overview
  • Excellent52%
  • Very good28%
  • Average11%
  • Poor5%
  • Terrible4%
Travellers talk about
“beach bar”(451 reviews)
“the banyan tree”(300 reviews)
“rocking chairs”(314 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Offers from Moana Surfrider, A Westin Resort & Spa
Special Offer: Breakfast for 2 Included
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Offers from Moana Surfrider, A Westin Resort & Spa
Special Offer: Breakfast for 2 Included
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,500)
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All reviewsbeach barthe banyan treerocking chairstower wingbeautiful hoteloldest hotelwaikiki beachheavenly bedolder partoriginal buildingocean viewold hawaiidiamond headnew toweran umbrellaheart of waikikiour honeymoon
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1,971 - 1,975 of 4,169 reviews
Reviewed 31 December 2014

Check in was already a pain. Long line ups, not all stations open, despite an "onslaught" of guests. Apologetic staff explains, " it ie very busy right now" . What a surprise that is at the peak of the holiday season. The hotel did not...More

1  Thank Hongkon
Response from Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & SpaResponded 3 January 2015

Aloha, It is disappointing to hear that we were unable to exceed your expectations on your last stay at the Moana. We regret that your arrival experience was less than perfect. Our Guest Service Agents do their best to greet our guests and help them...More

Reviewed 31 December 2014 via mobile

Stayed there just one night on a trip. Booked the room with points. The place is definitely dated and needs upgrading. It is however, in an absolutely perfect location right in the heart of Waikiki with a perfect ocean front location. Everything is walking distance...More

Thank Matt G
Response from Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & SpaResponded 3 January 2015

Aloha Matt, Mahalo for your comments. It is unfortunate that the comforts and amenities of the Moana did not help you to feel renewed and well during your last stay with us. At the Moana, we take great pride in blending the traditions and historic...More

Reviewed 31 December 2014

I confess, I didn't actually stay at this hotel, but, being a history nut, I went on the free tour of the hotel that is offered (ask the concierge). They didn't mind that I wasn't a guest. The tour took about an hour and it...More

Thank Jade335
Response from Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & SpaResponded 3 January 2015

Aloha Jade, Mahalo for your review. We are delighted to hear that you enjoyed a relaxing afternoon at the Moana. As the first hotel built on Waikiki Beach, the Moana has a rich history and timeless charm unlike any other. We are proud to share...More

Reviewed 30 December 2014

We stayed 5 nights in Dec 2014 at the Moana Surfrider. We took advantage of a special offer and booked the Diamond Deluxe View (Diamond Tower, full ocean view) having stayed in the original Banyan building previously. First the good; the view was outstanding full...More

1  Thank TmanSydney_Australia
Response from Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & SpaResponded 3 January 2015

Aloha, It is unfortunate that your stay at the Moana did not leave you feeling renewed and well. As a Westin resort, our mission is to be a partner in our guests’ well-being to ensure they leave us feeling better than when they arrived, so...More

Reviewed 28 December 2014

Booked Diamond Deluxe Ocean View Room 3 months before arrival, paid for and email confirmation. On arrival told over booked and did not have a room for us. Desk staff unhelpful, wanted to move us to the Sheraton where I have stayed before and hated....More

11  Thank Reallyupset2014
Response from Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & SpaResponded 30 December 2014

Aloha, Thank you for your comments. We sincerely apologize that your experience at the Moana was less than perfect. Our mission is to be a partner in our guests’ well-being to ensure that they leave us feeling better than when they arrived, so we regret...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Spa
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Outdoor pool
Details
Price range
USD 335 - USD 588 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Honolulu
#9 Top resorts Hotel in Honolulu
#15 On the Beach Hotel in Honolulu
#15 Luxury Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#25 Family Hotel in Honolulu
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 335 - USD 588 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Honolulu
#9 Top resorts Hotel in Honolulu
#15 On the Beach Hotel in Honolulu
#15 Luxury Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#25 Family Hotel in Honolulu
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3838)
Room & Suite (1055)
Pool & Beach (395)
Dining (182)
Amenities (37)
Business Centre & Event Rooms (8)
Family and Play Areas (1)
Questions & Answers
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wolfdance7
29 March 2018|
AnswerShow all 10 answers
Response from Colleen H | Reviewed this property |
Nothing is complimentary at this property. Breakfast will cost around $40 with tip or more for 2. Not sure about high tea and suggest contacting the hotel
1
Vote
Miquela O
30 January 2018|
AnswerShow all 2 answers
Response from J P | Reviewed this property |
Can't comment on the Alohilani but I've been frequenting the Moana since 1979 and stayed as recently as Jan 1 for a few days. Time, and fitting into the plans of others meant I did not stay as long as I wanted. Guess this is... More
4
Votes
joeysmom22
15 November 2017|
AnswerShow all 8 answers
Response from CarlosDavidov | Reviewed this property |
Not inside the Hotel but it has a bar on the beach where you can.
0
Votes
Room Tips
"Can’t help you."
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"View from Tower room, even if partial is good"
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"Ask for a balcony room in the Historic section-cannot book so it must be a request."
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"new building"
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