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Moana Surfrider, A Westin Resort & Spa

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#23 of 84 Hotels in Honolulu
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Moana Surfrider, A Westin Resort & Spa
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4,846 Reviews from our TripAdvisor Community

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There are newer reviews for Moana Surfrider, A Westin Resort & Spa
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Showing 3,630: English reviews
Reviewed 16 February 2014

I never really liked fancy fine dining but I had this waiter Keith that changed it all! He was the best server I've ever had. So nice and funny and even made a choose on a lobster biscuit for me. Very nice!

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Helpful?
Thank SD1234567890
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing about your dining experience at beachhouse at the moana. We are so glad to hear of the wonderful service you received from your server, Keith. Like all of our associates, Keith takes great pleasure in sharing the aloha spirit with our guests. We appreciate your review and look forward to welcoming you back for another...

Sydney, Australia
Reviewed 15 February 2014

My mother and I stayed here for 2 weeks in the beginning of Feb 2014 after staying at the Sheraton Waikiki for a week. We were very excited to come here as the hotel looked beautiful from the outside.. As we arrived the staff on the desk were extremely rude and left a line of people standing for 30 minutes....

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6Thank Holidaymakers101
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Mahalo for sharing your experience with us. It is regrettable to hear of your concerns pertaining to our staff during your stay. We take pride in the training we provide to each of our associates as our main goal is to exceed the expectations of our guests. We do apologize that this was not the case during your visit...

Reviewed 15 February 2014

This grand Dame is still very impressive but not without its shortcomings. The public spaces are terrific especially for the club lounge which is exceptional by Westin standards. The typical rooms are sparsely decorated & bland but quite spacious. The old fashion PTAC wall banger does not fit with this level of hotel. The bathrooms are cramped for two people...

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1Thank CASE-JC
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Mahalo for your review. We are happy to hear that you were pleased with the accommodations and views from your one bedroom suite. The breathtaking views of the Pacific Ocean from our guestrooms are truly amazing and a highlight for many of our guests. It is also nice to hear that you enjoyed visiting our new Beach Club lounge....

Cascade, Colorado
Reviewed 13 February 2014

I absolutely loved the Moana Surfrider! We had never stayed on Waikiki Beach before and staying here was so much lovelier than I had imagined. We love staying in old places and the Moana has so much history, charm, and character. When we arrived, we were presented with beautiful leis and all of the staff were very friendly and helpful....

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2Thank tommiewise
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for your kind review. We are delighted to hear that you thoroughly enjoyed your stay at the Moana Surfrider, A Westin Resort & Spa, especially since it was your first time vacationing on beautiful Waikiki Beach. We take great pride in preserving the Moana’s rich history and timeless beauty, so it is so nice to hear that...

Melbourne, Australia
Reviewed 13 February 2014

This iconic hotel is a bit of a mixed bag. We have travelled a lot and reviewed many hotels, so I am going to give a detailed review of this place. Because of its iconic status you almost are compelled to visit or stay there as a 'splurge' hotel, but it has pluses and minuses. Yes the location is stunning,...

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5Thank Goldrichie
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for your review. It is disappointing to hear that you did not find the offerings included in the daily resort charge to be of value to you. Your feedback is important to us and will be forwarded to our management team for review. On a brighter note, we are happy to hear that you enjoyed restful sleep...

Auckland Region, New Zealand
Reviewed 12 February 2014

My husband and I have recently returned from a week-long stay at this beautiful hotel and I'm so glad we finally chose to stay here after much debating between the various ocean-front properties in Waikiki. The hotel itself is completely charming, if you enjoy heritage properties with character you will be in heaven here. From arriving at 11.30pm at night,...

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1Thank Kat201125
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your wonderful experience. We are happy to hear that you enjoyed so many of the Moana Surfrider’s unique features during your stay. We hope that your signature experiences, such as listening to entertainment in the Banyan Tree courtyard and visiting the Moana Lani Spa for a relaxing treatment, created wonderful Moana Memories for you and...

San Francisco, California
Reviewed 12 February 2014

From the breathtaking entry way with its completely open like lobby to the wrapping trees that cover the pool landscape, this hotel makes you feel like you are most definitely in Hawaii. The staff was so friendly upon check in and the accomodations were worth every single penny spent. We were lucky enough to have a view of the beach...

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1Thank Kbbinford
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Mahalo for your kind review. We are delighted to hear that you thoroughly enjoyed your stay and are already looking forward to returning. Waking up to see beautiful views of the Pacific Ocean from your guestroom is truly an amazing experience and a highlight for many of our guests. We appreciate your review and await your next arrival to...

encino, ca
Reviewed 11 February 2014

Okay, the facade is pretty but the rooms in the old historic section are ridiculously noisy with pedestrian and street traffic. Tower rooms are no big deal and when my bedding choices were ignored (high quiet room, king bed translated into third floor over the pool loud speaker or double beds on a higher floor), management feedback (Paula - "we'll...

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1Thank jeff b
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for your comments. It is unfortunate to hear that we were unable to exceed your expectations on your recent stay with us. Our Guest Service Agents do their best to accommodate all guest requests based on availability. Please contact us at 374guestexperienceteam@westin.com so that we may personally assist you in arranging your next stay. We appreciate your...

Vancouver, Canada
Reviewed 10 February 2014

This is my second time staying at this Westin. We chose this hotel because we were SPG members, but we did not get any SPG benefits. I had forgotten how small the rooms were. One of the rooms we got was smelly and noisy. They told us there were no upgrades available because there are too many gold and platinum...

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1Thank yachiman
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for your review. It is disappointing to hear that we did not exceed your expectations on your recent stay. At the Moana Surfrider, A Westin Resort & Spa, we strive to provide exceptional service and a rejuvenating experience for our guests. We appreciate your loyalty as an SPG member and hope to have the opportunity to regain...

Fullerton, California
Reviewed 9 February 2014

I fell in love with the Moana last time I was in Waikiki and vowed to stay there the next time I was here, well this time I made it and was extremely disappointed. As soon as we got off the shuttle bus, we were not greeted by anyone or made to feel welcome, what a difference from the Royal...

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Thank percysmom
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with your room accommodations during your stay. We take great pride in preserving the original structure and features of the Moana Surfrider, including the size of the rooms in the historic Banyan Wing, so it is disappointing to hear that your experience was...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $427 - $838 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Hawaii/Honolulu
Hotel Style:
#9 Top resorts Hotel in Honolulu
#10 Spa Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
87 questions
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor, the better the view”
  • 20th floor
 of 5 bubbles kp3d, 27 Mar 2017 | Read review
“If you can get a room with Diamond Head / ocean view, get it!”
  • Needs no description!
 of 5 bubbles Jimboz, 27 Mar 2017 | Read review
“The Diamond Ocean View room we have is fabulous.”
 of 5 bubbles V311BFjackw, 25 Mar 2017 | Read review
“Unless you want access to the beach club and are going to use it, go in the tower wing”
 of 5 bubbles A_R0wley, 22 Mar 2017 | Read review
“City view can be loud but not outrageous”
 of 5 bubbles 129vut, 22 Mar 2017 | Read review
5 of 5