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Hilton Hawaiian Village Waikiki Beach Resort

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2005 Kalia Road, Honolulu, Oahu, HI 96815-1917
43 people are viewing this hotel
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Room & Suite (3267)
Pool & Beach (1516)
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About

#62 of 91 hotels in Honolulu
Location
Cleanliness
Service
Value
Hilton Hawaiian Village is Waikiki's only true resort destination located on the widest stretch of beach in Waikiki. Do as much or as little as you like on Duke Kahanamoku Beach & Lagoon, the world-famous stretch of pristine white sands and azure waters fronting the Hilton Hawaiian Village Waikiki Beach Resort. Unwind beside five sparkling pools, which include a 10,000-square-foot Super Pool and the multi-layered Paradise Pool, featuring dramatic waterfalls and the longest water slide in Waikiki. Enjoy an evening of musical entertainment as you savor a tropical beverage while watching the sunset. And every Friday night, our beachfront becomes the stage for a spectacular fireworks show over Waikiki Beach. In this inspiring setting, we provide our guests with a destination to find reflection, renewal and indulge in new experiences unique to Hawaii and Waikiki.
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Room & Suite (3,267)3,267
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Evening entertainment
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
VIP room facilities
Refrigerator
Flatscreen TV
On-demand films
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Japanese, Korean
Hotel links
Special Offer:Price Match Guarantee
18,524Reviews738Q+A100Room tips
Traveller rating
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Valerie wrote a review 18 Feb.
1 contribution2 helpful votes
Kinda disappointed at this particular Hilton hotel. We are locals and I'm a Hilton Honors member, and we stayed here for a weekend staycation. Pros: 1. great location if you don't mind walking a little to the main Waikiki strip. That also meant the beach area is less busy. 2. We stayed at the Rainbow Tower with lagoon/marina view, the view was great. 3. Pools are ok if not too busy. 4. Quick check in and check out Cons: 1. Customer service and hospitality could be better. Granted it is the pandemic, so spirits are generally down, but being Hilton and in the hotel industry, I would've appreciated a warmer atmosphere. 2. Since we're still in a pandemic, social distancing is still important. It's observed well at the beach, less so in public areas but still with some distance among the guests, but in the ELEVATORS? Forget it!! Even if there are signs, very few actually practice it and guests just pile in. It is practically non-existent during "rush hour" when everybody is trying to get back to their rooms after a day at the beach or pool. There are no staff by the elevators to remind guests about it nor enforce it. I'm sure there are cameras around, but nothing is done. 3. Had to argue for the free bottled water that is part of my Hilton member benefits. The Hilton honors Silver tier benefit includes free bottled water upon check in, and for some reason, this hotel decided to have guests get the water from the concierge instead of upon check in at the counter. We checked in after 6pm so the concierge counter was already closed so the front desk guy told me to just claim it from concierge the next day. There was only 1 concierge staff and she was already helping a guest book activities so I waited in line. I waited for almost 30mins, and during that time, the other guests behind me left coz it was taking a while for them to finish. When I tried to tell front desk staff that all I needed was water, they hurriedly told me to ask for it from concierge. When my turn came, she asked me for a "paper" that I guess is a claim stub for water?!? I said nobody gave me any paper, she asked me what tier I was, I told her Silver, and told me that it's only for Gold and Diamond members. This is completely incorrect because first, the front desk told me to get the water, and second, both the Hilton app and website still has it included as a benefit. That just ruined my morning. 4. The rooms are getting dated but still ok. They need new pillows though. The pillows look nice and plump, but as soon as you rest on it, it becomes completely flat. Had to fold the pillows in half to get any neck support. The mattress is a spring mattress, feels really firm compared to a memory foam or pillow top mattress Overall, it is ok if you get a good deal. I guess I had high expectations being the "mothership" of the Hilton hotels in the area, but if I were to stay at a Hilton in Waikiki again, I'll book a different hotel from the Hilton line.
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Date of stay: February 2021
Rooms
Location
Service
2 Helpful votes
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TravelBuddy72 wrote a review Jan. 2021
Hermosa Beach, California28 contributions22 helpful votes
Hotel's Favourite
We have been going to Hilton Hawaiian for the past 4 years in a row for New Year's. Sure, the amenities such as restaurants and bars were not open. 24 hour notice was needed to clean the room. The staff was excellent though (patient, smiling, empathetic). They were understaffed. Not the staff's fault. Yes, things could have been better. It's a tough situation. We will be back because we know what Hilton Hawaiian can be. We are grateful that they were open. So many hotels were closed.
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Date of stay: January 2021
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Response from HHVTeam, Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 9 Jan. 2021
I'm thrilled to hear that we're able to celebrate the past four New Years with you! I'll be sure to share your kind words with the rest of our team because I know you'll make their day. If you ever find yourself in Honolulu again, I hope you'd make it back our way again. You're always welcome here! Mahalo, Resort Manager, Kevin H.
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Jill D wrote a review 16 Feb.
1 contribution4 helpful votes
We’ve stayed here before in the past but sadly will likely not stay again. We’re more than half way thru our 6 day stay for my boyfriends birthday and I feel guilty because I suggested we stay here to celebrate it. We should have chosen another hotel. :( To be fair, I’ll make a list of pros/cons: Pros: Location. The beach is gorgeous. One of the gentlemen at the bell hop station was very helpful at getting us a taxi. Cons: Other than the above mentioned service, there are huge issues with this property. Not sure if it local management or a bigger issue at the corporate level (I’ll know in a month when I travel and stay at another Hilton property to visit family). —Phone calls to front desk—it would sometimes just ring and ring. No answer. —Being woken up at 2:30am by leaf blower. (Use the broom or wait until a decent human hour). —No one (not even by phone) has checked or asked once how are stay is going or if we need anything. —Restaurant(s)/pool side bar—all closed-no place to eat inside the hotel. (This is not the case at other properties on the island. Restaurants are allowed to have inside dinning-just capped). —Waste of staffing-Obsessed with patrons wearing masks at pool to extent of have a face mask checker even though lounge chairs are 6 feet apart—but will have you wait in a huge long line to return or check out towels. Seems like this could be managed better—like one line to return, one to checkout? One line for services? They all are the same line and people can’t avoid getting less than six feet from each other. —No guest service rep for questions. Had a quick question, went down to lobby to ask. I was told to get into the huge line for check-ins. (Yes, I mentioned I just had a quick question). Lack of care for property: It has just declined. Sad. :( Concrete crumbling on steps with exposed rebar. Cloudy water in the koi pond. Loose paver stones on walking area. Room was clean except loose hair in coffee pot—not ours. You have to bag up your own dirty linens and towels each day and opt into housekeeping services, btw. This one is forgivable due to the pandemic. Anyway, I could go on and on. The hotel is worth about $125 a night, if you don’t mind the poorer service. We are going to look at other properties on the island for our future stays to the island.
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Date of stay: February 2021Trip type: Travelled as a couple
4 Helpful votes
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Response from HHVTeam, Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 5 days ago
I'm only happy when our guests are happy, so I'm disappointed to hear how we didn't live up to your expectations. I'll be sure to share your detailed feedback with the rest of our management team because I know they'll appreciate the insight. If you'd like to discuss anything else further offline, please don't hesitate to give us a call at (808) 949-4321. All the best, Resort Manager, Kevin H.
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bachelor8 wrote a review 3 Feb.
17,317 contributions316 helpful votes
+1
Hilton diamond members received a room upgrade to a room in 31th of rainbow building facing diamond mountain and overlooking waikiki beach. Diamond member has 10 usd food credit per person which can be used any stores along the shopping street in front of resort. Unbeatable view! This resort has a large lagoon living stock of tropical fishes. Pools and beach were fantastic!
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Date of stay: February 2021
Value
Cleanliness
Service
3 Helpful votes
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Response from HHVTeam, Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 2 weeks ago
I'm happy to see you enjoyed your stay! Thank you for staying with us and for your glowing review. We look forward to hosting you again soon. Best, Resort Manager, Kevin H.
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Anonymous wrote a review 1 Feb.
2 contributions1 helpful vote
Hilton Hawaiian Village is Waikiki's only true resort destination located on the widest stretch of beach in Waikiki. Do as much or as little as you like on Duke Kahanamoku Beach & Lagoon, the world-famous stretch of pristine white sands and azure waters fronting the Hilton Hawaiian Village Waikiki Beach Resort. Unwind beside five sparkling pools, which include a 10,000-square-foot Super Pool and the multi-layered Paradise Pool, featuring dramatic waterfalls and the longest water slide in Waikiki. Enjoy an evening of musical entertainment as you savor a tropical beverage while watching the sunset. And every Friday night, our beachfront becomes the stage for a spectacular fireworks show over Waikiki Beach. In this inspiring setting, we provide our guests with a destination to find reflection, renewal and indulge in new experiences unique to Hawaii and Waikiki. This is how it used to be, but now only 2 pools are available, very few food choices, and hardly any entertainment. If you are planning a trip to the village this year, then be prepared for a completely watered-down experience. There is just not enough staff or places open to truly experience the majesty that the village is capable of bringing.
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Date of stay: January 2021
Location
Service
Sleep Quality
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Response from HHVTeam, Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded 2 weeks ago
It sounds like you've had a restful stay overall -- thanks for sharing! That said, I'm sorry to hear that our updated policies caught you off guard. I'll be sure to share your experience with the rest of our team because I know we can do better than this. If you ever decide to visit us again, I'm confident we can make it a better stay for you. Mahalo, Resort Manager, Kevin H.
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PRICE RANGE
USD 267 - USD 461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hawaiian village waikiki beach hotel honolulu, hilton hotel honolulu, hilton honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
2900
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Frequently Asked Questions about Hilton Hawaiian Village Waikiki Beach Resort
Which popular attractions are close to Hilton Hawaiian Village Waikiki Beach Resort?
Nearby attractions include Honolulu Cookie Company (0.2 km), Friday Night Fireworks at Hilton Hawaiian Village Waikiki Beach Resort (0.07 km), and Hale Koa Luau (0.3 km).
What are some of the property amenities at Hilton Hawaiian Village Waikiki Beach Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Hawaiian Village Waikiki Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Hawaiian Village Waikiki Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Hawaiian Village Waikiki Beach Resort?
Conveniently located restaurants include Tropical Tribe, Lappert's Ice Cream, and The Barefoot Bar.
Are there opportunities to exercise at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Hawaiian Village Waikiki Beach Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Hawaiian Village Waikiki Beach Resort?
The staff speaks multiple languages, including English, Japanese, and Korean.
Are there any historical sites close to Hilton Hawaiian Village Waikiki Beach Resort?
Many travellers enjoy visiting Shangri La (5.2 km), Iolani Palace (3.5 km), and Queen Emma Summer Palace (6.0 km).