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Best Western The Plaza Hotel

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Best Western The Plaza Hotel
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1,223 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western The Plaza Hotel
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Showing 1,162: English reviews
Level Contributor
3 reviews
Reviewed 22 October 2015 via mobile

My family and I have been staying here for a few weeks while we find a house and it's been great! The staff are very nice and helpful. It's close to the beach and Waikiki! And housekeeping does a great job of cleaning! Especially Fely!!! I would definitely recommend this hotel to my family and friends.

Helpful?
Thank Stephanie T
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Stephanie T, Thank you for staying at BEST WESTERN The Plaza Hotel earlier in October! Thank you for writing a review and sharing your experiences. We would like to apologize for the delay in responding. We are pleased to hear our staff was nice and helpful. Thank you for recognizing Fely on a job well done. We will be... More 

Boca Raton, Florida
Level Contributor
1,406 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 405 helpful votes
Reviewed 22 October 2015 via mobile

Took shuttle from airport which was quick though tedious to summon. Hotel in inauspicious location but quiet enough, despite airport proximity. Room was spacious withngood, if, boring, views. Initial problem was non working room light and non working bedside table light. Better maintenance called for. Hair on bath suggests cleaning needs improvement. Breakfast as adequate Overall, Average

Helpful?
Thank David G
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha David G, Thank you for staying at Best Western The Plaza Hotel! Thank you for your review and we apologize for the delayed response. We apologize for the inconveniences you experienced with the lights and the hair on the bath. These are not our standards and so we will use your review as a coaching tool for our staff.... More 

2 reviews
Reviewed 20 October 2015

I arrived into HNL for a connection flight that I had missed. As a direct result, I had to overnight in HNL. I chose the Best Western TPH for my stay as it was close to the airport. My first impression, GREAT customer service. Thank you to the entire team - specifically CHERAE. She was a blast of energy from... More 

Helpful?
Thank Andre P
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Andre P, Thank you for staying at Best Western The Plaza Hotel back in October! Your patronage and review are appreciated and so we apologize for the delayed response to you. We are sorry that you missed your flight, but are glad we were able to welcome you here and that you had a "GREAT" encounter with Cherae. She... More 

1 review
Reviewed 20 October 2015

This hotel is somewhat older in appearance, but they make up for it with amenities and an amazing staff! We are currently staying at the hotel while in transit to moving to the island for the Army. Everyone at the hotel has been so welcoming and friendly. they seem to genuinely care about the guests. I worked in the hotel... More 

Helpful?
Thank Meghan M
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Meghan M, Thank you for staying at Best Western The Plaza Hotel in October! We are appreciative of your stay and review and so we apologize for the delayed response. We are pleased to hear we were able to exceed your expectations. We do host a number of PCS families and we strive to ensure families like yours are... More 

grass valley
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 October 2015 via mobile

Very convenient location near Airport with a wonderful front desk crew. I was told we were given an upgrade but that it was next to freeway level. Arrived room and had DP Pushbutton door....with all the baggage it really helped! Photo shows their positive care they provide to to their clients. Slept well, left early with shuttle and caught cold... More 

Helpful?
Thank wolfcreek7
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha wolfcreek7, Thank you for staying at Best Western The Plaza Hotel back in October! Thank you for your review and we apologize for the delayed response. We are pleased to hear we were able to meet your expectations and that our Front Desk crew warmly welcomed you. The upgrade you received was to our deluxe rooms which are a... More 

Suva -Fiji
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 October 2015

The airport shuttle is iffy at best, especially if you arrive late at night. I had to wait one hour even after calling the hotel and been told the bus was on its way. It takes 10 minutes and I waited more than 30 minutes. This is a airport hotel, bus shuttle should be sharp.

Review collected in partnership with Best Western

Helpful?
1 Thank PierreSeguin
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha PierreSeguin, Thank you for staying at Best Western The Plaza Hotel back in October! We are appreciative of your stay and review. We apologize in not replying to you sooner. After reading your review, we would like to apologize for the inconveniences with the airport shuttle on your arrival. This doesn't seem like our normal procedures and so we... More 

New York City, New York
Level Contributor
109 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 16 October 2015

The hotel is centrally located, there are several eateries are all within the walking distance which made this place very convenient. The front desk reception are all very friendly, a good value for your money.

Helpful?
Thank youngcats
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha youngcats, Thank you for staying at Best Western The Plaza Hotel in September! Thank you for the review of your stay and we apologize for the delayed response. We are pleased to hear we were able to meet your needs for this stay and for acknowledging our Front Desk staff. We will share your review with them. Thank you... More 

Salt Lake City, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 October 2015

This hotel is so conveniently located to the Honolulu Airport. (No noise problem at all.) Free shuttle service to and from airport. Simple walk across the street to get city buses to Waikiki beach area, huge shopping area, or Pearl Harbor. Extremely helpful and competent staff.

Review collected in partnership with Best Western

Helpful?
1 Thank Vicki E
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Vicki E, Thank you for staying at Best Western The Plaza Hotel in October! We thank you for your review and apologize it has taken us so long to respond. We are pleased to hear that you did enjoy your stay though. Thank you for letting other potential guests of the noise concern. Though we can't do much to... More 

Stevenage, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 October 2015

We only stayed in this hotel for one night as we were travelling from the UK and picking up our grandaughter who lives in Oahu to go onto our vacation in Maui the next morning. On arrival at Honolulu airport, we used the free phone to call the Hotel, who advised us to catch the free shuttle, which they provide... More 

Helpful?
1 Thank JoCarlW
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha JoCarlW, Thank you for staying at Best Western The Plaza Hotel back in September! Thank you for writing a review about your experiences and apologize for the delayed response. We are pleased to hear we were able to meet your expectations and that you enjoyed the brief time you were with us. Thank you again and look forward to... More 

alliance, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2015

My daughter and I had to fly to Honolulu Oct. 5th to visit a dying relative, so our trip was not for pleasure. The desk staff,especially Cealia, at the Best Western plaza hotel went above and beyond their duties to serve our needs. They were very very friendly, warm and caring individuals. They took exceptional care of our physical and... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Marilyn W
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Marilyn W, Thank you for staying at Best Western The Plaza Hotel back in October! We are appreciative of your review and apologize for the delayed response. We apologize your visit to Hawaii was a somber visit, but glad to hear that Cecilia was able to assist you. She is a great asset to our team and one of... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Best Western The Plaza Hotel

Address: 3253 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1907
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $231 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Best Western Honolulu
Best Western The Plaza Hotel Hawaii/Honolulu
Hotel Style:
#36 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Best Western The Plaza Hotel staff and other travellers.
21 questions
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Salt Spring Island, Canada
California
Norman, Oklahoma
26 days ago

See all questions (21)

Questions? Get answers from Best Western The Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Military incentives - Talk to Best Western's Military Liaison.”
 of 5 bubbles jimmmmmm808, 27 Nov 2016 | Read review
“room 711 and room 729 cold a/c and also very clean.”
 of 5 bubbles S3072COthomasm, 21 Nov 2016 | Read review
“High floor and away from the front”
 of 5 bubbles cqaz, 12 Nov 2016 | Read review
“rooms located away from traffic is much quieter”
 of 5 bubbles atuajjj1999, 8 Nov 2016 | Read review
“Ask for a quiet room. My ninth-floor room facing the highway was not noisy.”
 of 5 bubbles AGTraveller, 28 Oct 2016 | Read review
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