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Best Western The Plaza Hotel

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Best Western The Plaza Hotel
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1,292 Reviews from our TripAdvisor Community

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Showing 1,225: English reviews
Greenwood, IN, United States
Reviewed 2 March 2016

We booked this hotel because of it's location at Honolulu International Airport. We stayed only a half day to rest and cleanup between overnight flights from Australia and the US. Although it was pricey for this purpose, as an older couple, we needed the break from the confines of present day Economy airline travel and it was much more cost...

Review collected in partnership with Best Western
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Helpful?
Thank Robert B
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Robert B, Thank you for staying at BEST WESTERN The Plaza Hotel recently! We thank you for staying with us on your short layover from Australia. We do offer great amenities to take advantage of while here, such as a pool, restaurant, free wi-fi and upgraded HD TV channels, etc. We hope you were now back in the US...

Portland
Reviewed 1 March 2016

Nice room close to airport but difficult to get to. The room was great and there was a washer and dryer off the lobby but we never used it so I do not know the cost. The hotel had MANY military service men , and some families at the hotel. There is a small gift shop off the lobby and...

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1Thank Carl C
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Carl C, Thank you for staying at BEST WESTERN The Plaza Hotel! Thank you for sharing your experiences with us and other potential guests who are looking for a hotel close to the airport. We do have some great amenities and we do welcome military families here, who are relocating to Hawaii from the mainland and abroad. Thank you...

Milwaukee, Wisconsin
Reviewed 1 March 2016

I checked in on 2/21 for a week. sharon, welcomed me in and got me settled early which I appreciated as I was up all night. During the week Sharon and Mena were very helpful. Just a great team and support. Hookipa wonderful. The other staff also were open, friendly and helpful. On my next visit I will return here.

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Helpful?
Thank James U
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha James U, Thank you for staying at BEST WESTERN The Plaza Hotel! We are pleased to hear that Sharon and Mena were able to assist you upon check in and throughout your stay. They are great ambassadors for the hotel and as you mentioned, are "open, friendly and helpful." We will share your review with them and thank them...

Reviewed 29 February 2016

This hotel is located about a 5 minute drive from the airport and about a 15 minute drive to Honolulu. Traffic is terrible so we used the bus a lot and there are stops directly across the street from the hotel. Using the bus made it fairly easy to to get to Pearl Harbor and downtown. The hotel is older...

Review collected in partnership with Best Western
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1Thank stevenfw
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha stevenfw, Thank you for staying at BEST WESTERN The Plaza Hotel in February! Thank you for your review and sharing your experiences with us. We are an older hotel, but we are currently working on a room refresh design we feel that when completed, will exceed our guests' expectations. We do have quieter rooms toward the back of the...

Spokane, United States
Reviewed 29 February 2016

Even though I was only present one night, the service was good. I wished I would have had longer to stay but I was on my way to the Philippines and needed a good night's sleep which was provided. Thanks for the good service with the shuttle pick and return to the airport.

Review collected in partnership with Best Western
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Thank Karen H
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Karen H, Thank you for your most recent stay at BEST WESTERN The Plaza Hotel! Thank you for writing a review and we are glad to hear we were able to meet your expectations. We hope you are enjoying the Philippines! Thank you again and look forward to welcoming you back again soon! Mahalo, Brent Kitsu Assistant General Manager

Houston, United States
Reviewed 29 February 2016

I stayed here as part of a military tour. For the price and location, you can't beat it. The Front Desk staff were excellent. Ms. Erlinda, Athena, Cecilia, Rose, and Myrna rocked! The made sure everything was well-coordinated. Their attitudes always put a smile on my face. Also, there was one young lady who was maid there, I never got...

Review collected in partnership with Best Western
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Helpful?
Thank Ralph J
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Ralph J, Thank you for staying at BEST WESTERN The Plaza Hotel in February! We hope you enjoyed your stay even though you were here for a military tour. Thank you for acknowledging our staff on the service they provided you while you were here. Erlinda, Athena, Cecilia, Rose and Myrna are a few of the great employees we...

Shiloh, United States
Reviewed 29 February 2016 via mobile

We arrived to a very clean neatly prepared room. I travel often for work and stay at this Best Western more than 20 days per year. Not a 5 star luxury resort but always clean and the staff is great. I book through Les and get my rooms on one or two week notice. The ladies at the front desk...

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1Thank Clayton D R
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Clayton D R, Thank you for returning to BEST WESTERN The Plaza Hotel in February! Thank you for taking the time to write a review regarding your experiences. We are appreciative you continue to return and support our hotel. Les is a great asset to our hotel and know that he takes care of all Armed Services personnel. Thank...

Reviewed 29 February 2016

I would like to give a shout out to Lan the front desk reception that help me checking in and providing valuable information about TLA while I check in to Joint Base Pearl Harbor. Also to the outstanding work that my house keeper Grace and Mercy that works at the 6th floor, my room is always in excellent condition and...

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Helpful?
Thank Chris M
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Chris M, Thank you for staying at BEST WESTERN The Plaza Hotel in February! Thank you for writing a review and complimenting the hotel and staff. Lan, Grace and Mercy are great employees who take care of our guests and ensure they are comfortable while staying with us. We will be sure to share this with them and thank...

Honolulu, Hawaii
Reviewed 28 February 2016

My experience here was awesome. the room was clean and quiet. The service was great from the front desk and room service. Amalia, who was in charge of my room was super nice and always cleaned the room around my schedule.

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Thank Sang R
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Sang R, Thank you for staying at BEST WESTERN The Plaza Hotel in February! Thank you for your review and comments about Amalia. She is a great Housekeeper and one of many in the Housekeeping Department that take care of our rooms. As you experienced, our staff throughout the hotel provides excellent customer service and is a great reason...

Reviewed 28 February 2016 via mobile

First I'll say though we did not enjoy our short stay, we were too exhausted from 20 hours of travel to try and have the problems resolved. Also the staff was fine though we had little contact. Just know that this is a very dated and old feeling place Our room was dirty, smelled the windows did not seal and...

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1Thank Zipca
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Zipca, Thank you for staying at BEST WESTERN The Plaza Hotel back in February! We thank you for writing a review, but are sad to hear we were not able to meet your expectations. To hear the room was dirty is a concern as many of our guests rave about our Housekeeping Department. We will look into this and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about Best Western The Plaza Hotel

Address: 3253 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1907
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $172 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Best Western, Booking.com and Priceline so you can book your Best Western The Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Honolulu
Best Western The Plaza Hotel Hawaii/Honolulu
Hotel Style:
#36 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Best Western The Plaza Hotel staff and other travellers.
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Questions? Get answers from Best Western The Plaza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Heavy traffic outside”
 of 5 bubbles tonyvane, 27 Mar 2017 | Read review
“call the hotel and get directions so you can find it and turn the window unit on high to drown out the noise.”
 of 5 bubbles Rollout_Admins, 16 Mar 2017 | Read review
“Google Maps has a hard time finding the exact location”
 of 5 bubbles chuckh405, 6 Mar 2017 | Read review
“We had a room away from the freeway so our room was very quiet. Only heard one plane all night.”
 of 5 bubbles N7548NTlauraj, 20 Feb 2017 | Read review
“Away from Nimitz Highway due to thin hotel windows.”
 of 5 bubbles DolphinDreamer808, 12 Feb 2017 | Read review
5 of 5