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The Buffalo Grand Hotel

120 Church St, Buffalo, NY 14202-3911
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 90
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USD 90
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Free cancellation until 02/11/21
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (483)
Panoramas (11)
Room & Suite (39)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 29/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Buffalo Grand Hotel
Updated 29/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#19 of 28 hotels in Buffalo
GreenLeaders Silver level
The Buffalo Grand Hotel in Buffalo NY provides more of the comfort, amenities and entertainment choices you desire. This remarkable Buffalo hotel has 486 deluxe guest rooms, including a variety of suites. It offers an extensive list of amenities and services that ensure every guest will experience absolute comfort and pleasure. In the final stages of guestroom renovations we are excited to offer Executive King and Double Rooms featuring refrigerators and microwaves in each of these rooms. Come see our renovations we are excited to start the next phases of the renovations including corridors, lobby, Deco Restaurant and Tiffany Rose Lounge.
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Property amenities
Paid private parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Indoor pool
Heated pool
Coffee shop
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish
2071Reviews32Q+A100Room tips
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Popular mentions
Andrea wrote a review 9 Oct
Elmira, New York4 contributions1 helpful vote
This hotel was nothing like any of the pictures posted online except in some reviews where people told the truth. Our first clue should’ve been the old Rolls-Royce parked out front with a dry rotted rubber tires. This is the grossest hotel I’ve ever stayed in and I travel a lot. Thank God we only stayed one night. Everything was sticky it smelled moldy and smoky. The windows were so dirty you could barely see out. Parts of the shower broken. The beds were so uncomfortable and the pillows were something left over from the 1960s small worn out foam with no support. The beds had no mattress pads and I slept on top with towels under me because it creeped me out just thinking of the lack of barrier for what could possibly be on the mattress. Nothing in the hotel was updated everything was old worn out or dirty. I wouldn’t give it any stars if I could if you’re staying in Buffalo stay at someplace reliably nice. My sister-in-law‘s room didn’t even have a security latch on the door. Ours was missing smoke detector. I don’t even think that’s legal. Read all the reviews and don’t waste your time or money here.
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Date of stay: October 2021Trip type: Travelled with family
1 Helpful vote
YoginiXC wrote a review 8 Oct
Mullica Hill, New Jersey49 contributions35 helpful votes
While still under renovation, the staff there are friendly, and the location is really great. Harry, the owner was really accommodating with guests with electric cars. It is really convenient for visiting Buffalo inner harbor, and a short distance walk to downtown.
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Date of stay: September 2021
Sleep Quality
Matt B wrote a review Sep 2021
1 contribution1 helpful vote
Our room was broken into multiple times last night while we were inside it attempting to sleep. Whoever is doing it has no regard for whether you’re in the room or not, they fly down the hallway opening doors and turning on lights attempting to find a quick score. Do not stay here. Under any circumstances. Ever. Go Bills!
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Date of stay: September 2021Trip type: Travelled with friends
1 Helpful vote
Response from Robert Peace, Marketing at The Buffalo Grand Hotel
Responded 3 weeks ago
We would like to apologize for your negative experience. There was an event in town and we had some issues with inappropriate guests.
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Lindsay M wrote a review Sep 2021
Rochester, New York28 contributions13 helpful votes
The hotel is run down and old. The elevator didn’t work, then when attempting to take stairs exits to others floor were locked. The rooms looked like a serial killer had stayed. Stains on carpets and chairs. Outlet in bathroom broken. Paper towel in the tissue container. No fridge, no complimentary coffee. I saw no bugs and the bed was clean.
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
Response from Robert P, Marketing at The Buffalo Grand Hotel
Responded 3 weeks ago
Thank you for your time to write this review, We apologize for this poor experience. We are very disappointed to hear that our hotel did not meet your expectations. We had started renovations before the pandemic led to a lengthy closure. We are working hard to bring a better experience to our guests.
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cswtravels wrote a review Sep 2021
New York City, New York91 contributions48 helpful votes
I'm not one to give bad reviews, and I pride myself on giving the most honest and fair reviews. That being said... This is absolutely one of the worst hotels I have ever stayed in. The only thing going for this hotel is the location. Do Not be fooled by the lobby, or bar in this hotel. It will make you believe you are in for a fantastic stay, but the minute you walk to the guest room elevators you will quickly realize this hotel is not only dirty, falling apart, but being greatly mismanaged and neglected by the staff. Rooms: The 1st room, 345 was handicap accessible, view of the parking lot. We were shocked by the condition of the room, from the smell, to only 2 small pillows on a king size bed. The thing that made us have to switch rooms the first 10 minutes of being there, was after we flushed the toilet, the tub started filling with water and would not go down. The 2nd room, 820, had a better view, but the bed look like they just threw the sheets on it. The drain in the bathroom sink was clogged, the tub had a ring around it, and there was used soap from the previous guest in the tub. Clearly, the tub/shower was never cleaned by the staff which the huge stain in the middle of the tub proved. Both the microwave and refrigerator were missing, the carpet and sitting chair had noticeable stains, and broken tv remote, alarm clock, and furniture. At this point, we decided that we were only in Buffalo 2 nights, we would clean the room ourselves, since it was the holiday weekend and hotels were limited. Thankfully, the mattress in the room was at least comfortable. Other Issues: None of the ice machines were working on ANY of the guest room floors. You could only obtain ice from a staff member at the front desk who had to go behind the bar to retrieve it. The staff was unorganized, not helpful on occasions, and truly did not seem to care about the upkeep of the hotel. There was never a real presence of staff working other than at the front desk. Overall: This place claims to be under new management. Well if that is the case, they need to renovate, revamp, and restructure this entire hotel. I would not recommend this hotel to ANYONE. The location of this hotel although great, is not worth the price. Take your business elsewhere.
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Date of stay: September 2021Trip type: Travelled as a couple
2 Helpful votes
Response from Robert P, Marketing at The Buffalo Grand Hotel
Responded 3 weeks ago
We apologies for the unacceptable conditions you experienced. We are currently undergoing repairs of the issues you noted. Again we are very sorry for this and are working hard to deliver a better experience in the future. Your remarks are well noted and we are making every effort to get things back in shape after the pandemic closure as soon as possible. We hope you will give us another chance to serve you better.
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USD 69 - USD 169 (Based on Average Rates for a Standard Room)
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United StatesNew YorkBuffalo
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Frequently Asked Questions about The Buffalo Grand Hotel
Which popular attractions are close to The Buffalo Grand Hotel?
Nearby attractions include Buffalo Pedal Tours (0.4 km), Buffalo City Hall (0.4 km), and St Joseph's Cathedral (0.2 km).
What are some of the property amenities at The Buffalo Grand Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Buffalo Grand Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Buffalo Grand Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Buffalo Grand Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Buffalo Grand Hotel?
Conveniently located restaurants include Pearl Street Grill & Brewery, BRAWLER'S BACK ALLEY DELI, and Sato Brewpub.
Are there opportunities to exercise at The Buffalo Grand Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Buffalo Grand Hotel have an airport shuttle?
Yes, The Buffalo Grand Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Buffalo Grand Hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Buffalo.
Are any cleaning services offered at The Buffalo Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Buffalo Grand Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.