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BEST WESTERN Pony Soldier Inn & Suites

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BEST WESTERN Pony Soldier Inn & Suites
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1,155 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pony Soldier Inn & Suites
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Showing 1,053: English reviews
Colorado Springs, United States
Reviewed 4 weeks ago

I like to stay in the older Best Westerns because they remind me of days gone by. BW has done a great job at upgrading these images of America. My stays at Pony Soldier in Flagstaff are always the right choice.

Review collected in partnership with Best Western
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Helpful?
Thank Curt B
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Well put! We’re proud to be part of the Route 66 nostalgia and I’m glad you’re enjoying our recent room and property updates. Thank you for being our loyal guest. We sincerely enjoy serving you and hope to continue providing the consistently great hospitality we’re known for. Please let me know if there is ever anything I can personally assist...

Reviewed 12 February 2017 via mobile

People there where friendly but the rooms where a little outdated. The hallways and rooms had a 1970s feel to them. Not sure I would recommend the place to friends or family. Hotel was just ok there are much better places to stay in Flagstaff

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Helpful?
Thank Angel C
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback. We work hard to not only meet but exceed guest expectations, and it’s always disappointing to hear when we’ve missed the mark. However, we do take guest feedback seriously and use it to consistently improve and insure we deliver our valued guests the most comfortable, welcoming stay possible. While pleased you felt cared for by...

Stillwater, Minnesota, United States
Reviewed 12 February 2017

The only thing about this hotel that was less than my expectations was breakfast in an adjacent building. When the breakfast is served in the same building, one can get a cup of coffee to bring back to the room while waiting for the spouse.

Review collected in partnership with Best Western
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Helpful?
Thank Carolyn H
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

We’re happy your expectations were exceeded in every area, except for having to walk outside to the breakfast building! The mornings can be a bit chilly this time of year. Normally that’s not a problem, since it’s only a few yards. Next time, pop down to the lobby for a fresh complimentary cup of coffee. It’s available 27 hours a...

Seminole, Oklahoma, Usa
Reviewed 7 February 2017

This is a great pet friendly hotel ,and a good value with very helpful staff. This has been a stopover for me for years. Indoor heated pool, with plenty of places to eat. Hotel is easy access, and just a few miles from I-40. No complaints!

Review collected in partnership with Best Western
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Helpful?
Thank Patrick R
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking the time to review! I’m pleased you’ve found you can count on us for consistently comfortable stays when visiting Flagstaff. With all our amenities and a team that genuinely cares, you can’t find a better value. If you ever need assistance with anything, please don’t hesitate to reach out to me personally. We look forward to...

Reviewed 30 January 2017

Was a very nice medium priced hotel on Hiway 89 North of Flagstaff. Used our BW Rewards for room which was Clean, Warm (in below freezing nights), and had good amenities. Excellent Serve Yourself Hot breakfast included.

Review collected in partnership with Best Western
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Helpful?
Thank Bonnie R
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Wow, thank you for writing such a positive review! Needless to say, this is exactly what we strive for and I’m so glad to hear that you had such a wonderful stay with us. It’s with great honor to hear from such a seasoned guest of many Best Westerns. We look forward to seeing you again the next time you’re...

Chandler, Arizona
Reviewed 26 January 2017

Our family likes to stay here. They have a huge breakfast selection and enough seating in the dining area. The family favorite is the Indoor pool & hot tub just accross the parking lot. Great place to relax. The kids favorite place to go after a play day in the snow.

Review collected in partnership with Best Western
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Helpful?
Thank MCRUZ7
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Kids do love it here! Our pool area is a sweet respite after playing on snowy days. Glad the breakfast bar exceeded expectations too - we’ve put a lot of thought into making it the best complimentary breakfast on Route 66. Thank you for choosing to bring your family for a stay at Pony Soldier! We look forward to welcoming...

Phoenix, Arizona
Reviewed 25 January 2017

The Best Western Pony Soldier is perfect for skiers, tourists and families with small children. Quiet comfortable and clean the Best Western offers complimentary tea, coffee and cocoa 24/7. Ideally situated not too far away from the center of Flagstaff , this hotel is the perfect place to spend a quiet night. The hotel staff are very polite and accommodating....

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Helpful?
Thank Anneliese M
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for giving our hotel a great rating! Sometime Groupon has some great deals depending on the season, but if you call us we can offer the lowest rates guaranteed. I’m happy to hear your report of caring service and generous amenities. I’m sure your comments will be very helpful to those planning a stay in the area. Come...

Surprise, Arizona
Reviewed 23 January 2017

Hotel room was super small and walls/floor were paper thin could hear everything going on around us. Lots of dogs in the hotel without leashes (we have a service animal) and one drunk lady staying at the hotel kept shoving her small dog in his face the same lady kept bother my daughter and son and she eventually fell down...

Review collected in partnership with Best Western
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1Thank 341heathern
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Please accept my sincere apology for the disturbing experience. This definitely does not our standard of excellence. While we can’t always anticipate bad guest behavior, if we’re notified on any problem we can dispatch a team member to extinguish it. We have a limited number of pet-friendly rooms, but I would recommend a suite before your next visit. That way,...

Silverton, United States
Reviewed 22 January 2017

always appreciate the good service when traveling thru Flagstaff. Very helpful and pleasant staff, great breakfast! Lots of options of other hotels but this one is a keeper. We have been staying here for many years and the service keeps us coming back.

Review collected in partnership with Best Western
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Helpful?
Thank 531judithz
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings! I’m so happy you enjoyed another comfortable night’s rest and delicious breakfast with us while passing through Flagstaff! Your loyalty to Pony Soldier is valued and your support appreciated. Please don’t hesitate to reach out to me if there is anything I can ever personally assist with. In the meantime - you can expect us to keep delivering exceptional...

Bakersfield, California
Reviewed 17 January 2017

I was travelling home from texas and was getting tired. Found on hotels was the highest rated Price was great breakfast was excellent staff very helpfull. Planning a trip in two weeks just to stay here.

Review collected in partnership with Best Western
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Helpful?
Thank 450kentl
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Another guest, won over! Thanks for sharing the success of your first stay and letting us know you’ll return. The team loves to help create amazing Northern Arizona itineraries. Just give us a call! And remember, the best rates are always found when booking direct. Enjoy the beautiful season! Best, Scott, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: $118 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room as far as possible from Route 66.”
 of 5 bubbles GlendaZ, 20 Mar 2017 | Read review
“Rooms on the ground floor can hear noise from upper floor room.”
 of 5 bubbles SherylGirl, 14 Mar 2017 | Read review
“the farther back from the train tracks the better.”
 of 5 bubbles bearscat, 12 Mar 2017 | Read review
“Room 132 has 2 bathrooms!”
 of 5 bubbles MMPJMH, 25 Feb 2017 | Read review
“Request to book a quiet room away from the main road.”
 of 5 bubbles 663anneliesem, 24 Jan 2017 | Read review
5 of 5