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BEST WESTERN Pony Soldier Inn & Suites

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BEST WESTERN Pony Soldier Inn & Suites
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1,140 Reviews from our TripAdvisor Community

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Showing 1,039: English reviews
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Post Falls, Idaho
Reviewed yesterday NEW

The place is a bit dated, but immaculately clean. It is staffed with people who make it their whole job to make sure you have a great stay and we did. Be prepared for train noise as Flagstaff is one of the busiest train hubs in america.

Review collected in partnership with Best Western
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Helpful?
Thank wdlander
Phoenix, Arizona
Reviewed 3 days ago NEW

We stayed here on a Friday night in February, 2017. After calling several different similarly priced hotels directly, we went for this one because they allow pets and charge only $20.00 per per stay. Their pet friendly rooms are concentrated in one area of the motel, have tile floors and are super clean. The rooms even come with a dog...

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Helpful?
Thank IllyCoffeeDrinkers
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you! We sincerely appreciate the level of details you added into your review. I’m glad to hear you had such a positive experience with us while traveling. Furry babies need to be with their family too, and Best Western understands that. So happy we could accommodate, and we appreciate you taking the time to comment on your experience at...

Reviewed 4 days ago NEWvia mobile

Looks a bit run down from outside, but inside is surprisingly modern and clean. Rooms have all been renovated and customer service is great. Nice indoor pool and jacuzzi, very relaxing on a cold day. Great continental breakfast! Everything you need! Would definitely stay again!!

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Helpful?
Thank Jaime M
Saint Augustine Beach, Florida
Reviewed 4 days ago NEW

This BW, as was said on our 2nd visit here a year ago, is the best in the whole U.S. of A. It’s because of people like Beverly, who greets you with a smile at the Front Desk and your room-key within seconds -- and Talia who gave us our BW Rewards upgraded room. That is, if you have made...

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Helpful?
Thank MMPJMH
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Wow! We’re honored to receive such high praise from a “Level 6” TripAdvisor contributor! Thank you for the helpful description of our hotel grounds and complimentary breakfast. We’ll make sure Talia and Beverly both receive recognition for exemplary service. They are shining stars to us as well! Please come and visit again - and feel free to reach out to...

Phoenix, Arizona
Reviewed 5 days ago NEW

Love this motel. ..have stayed here before...always get the suite...Lots of variety with the hot breakfast...pool is heated nicely not like some motels that advertise heated and it is cold....front desk help very accommodating...

Review collected in partnership with Best Western
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Helpful?
Thank wendystevi
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking the time to review! I’m pleased you’ve found you can count on us for consistently comfortable stays when visiting Flagstaff Like you, many of our guests have found the suites to be just the extra bit of room they need while traveling. Please come up again soon; I hope to have the opportunity to thank you...

Rush City, Minnesota
Reviewed 5 days ago NEW

I had pre booked the hotel and had never been here before. We flew into Phoenix and drove here for our first nights stay. I was worried as we had booked BWs in Page and Geand a Canyon also because this was a dump. The Page and a Grand Canyon hotels were MUCH nicer. I would not recommend this hotel....

Review collected in partnership with Best Western
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Helpful?
Thank T3616XNdenisek
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback. My apologies we weren’t able to fulfill your full Best Western expectations. We take a lot of pride in our property and consistently get above average inspections. In the last twelve months, we've made numerous interior and exterior updates this year which is why I’m surprised by your comments. All feedback is welcome though, as...

Colorado Springs, United States
Reviewed 1 week ago

I like to stay in the older Best Westerns because they remind me of days gone by. BW has done a great job at upgrading these images of America. My stays at Pony Soldier in Flagstaff are always the right choice.

Review collected in partnership with Best Western
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Helpful?
Thank Curt B
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Well put! We’re proud to be part of the Route 66 nostalgia and I’m glad you’re enjoying our recent room and property updates. Thank you for being our loyal guest. We sincerely enjoy serving you and hope to continue providing the consistently great hospitality we’re known for. Please let me know if there is ever anything I can personally assist...

Reviewed 2 weeks ago via mobile

People there where friendly but the rooms where a little outdated. The hallways and rooms had a 1970s feel to them. Not sure I would recommend the place to friends or family. Hotel was just ok there are much better places to stay in Flagstaff

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Helpful?
Thank Angel C
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback. We work hard to not only meet but exceed guest expectations, and it’s always disappointing to hear when we’ve missed the mark. However, we do take guest feedback seriously and use it to consistently improve and insure we deliver our valued guests the most comfortable, welcoming stay possible. While pleased you felt cared for by...

Stillwater, Minnesota, United States
Reviewed 2 weeks ago

The only thing about this hotel that was less than my expectations was breakfast in an adjacent building. When the breakfast is served in the same building, one can get a cup of coffee to bring back to the room while waiting for the spouse.

Review collected in partnership with Best Western
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Helpful?
Thank Carolyn H
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

We’re happy your expectations were exceeded in every area, except for having to walk outside to the breakfast building! The mornings can be a bit chilly this time of year. Normally that’s not a problem, since it’s only a few yards. Next time, pop down to the lobby for a fresh complimentary cup of coffee. It’s available 27 hours a...

Seminole, Oklahoma, Usa
Reviewed 3 weeks ago

This is a great pet friendly hotel ,and a good value with very helpful staff. This has been a stopover for me for years. Indoor heated pool, with plenty of places to eat. Hotel is easy access, and just a few miles from I-40. No complaints!

Review collected in partnership with Best Western
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Helpful?
Thank Patrick R
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking the time to review! I’m pleased you’ve found you can count on us for consistently comfortable stays when visiting Flagstaff. With all our amenities and a team that genuinely cares, you can’t find a better value. If you ever need assistance with anything, please don’t hesitate to reach out to me personally. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: $102 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 132 has 2 bathrooms!”
 of 5 bubbles MMPJMH, 25 Feb 2017 | Read review
“Request to book a quiet room away from the main road.”
 of 5 bubbles 663anneliesem, 24 Jan 2017 | Read review
“Pet friendly”
 of 5 bubbles RCKAZ, 16 Jan 2017 | Read review
“Ask for the second floor”
 of 5 bubbles 533matthewh, 16 Jan 2017 | Read review
“Closer to the rear away from the train track and noise of the train.”
 of 5 bubbles 806JohnC806, 9 Jan 2017 | Read review
5 of 5