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BEST WESTERN Pony Soldier Inn & Suites

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1,108 Reviews from our TripAdvisor Community

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Showing 1,008: English reviews
Madisonville, Tennessee
Reviewed 5 days ago NEW

The building was very noisy, could hear neighbors and road traffic all night long. The room was very cramped. The room was clean and looked like it had been updated. Breakfast area is in the building next to the hotel and is actually a large space. If in the area again I would pay a couple more dollars to stay...

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Helpful?
Thank Manama0401
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

As we pride ourselves on creating a memorable experience, it’s disappointing to hear we fell short. While it’s not a common issue, occasionally noisy neighbors can be burdensome and I apologize that you experienced this while staying with us. Please don’t hesitate to give us a call down at the front desk so that we can send someone to quiet...

Reviewed 6 days ago NEWvia mobile

I was asked by a survey thru TripAdvisor/BW to write a review. It wasnt posted, but now they have my address and sending junk mail weekly. Other than that we were thrilled with our booking agent thru TP and our stay at BW. I started calling hotels while on the road and was told we were too big for 1...

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Helpful?
Thank Maegan P
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for your review. The family suite is an excellent option for our guests looking for a little more space to spread out in, and I’m glad you found it to your liking. Thank you for choosing Best Western Pony Soldier and please thank your travel agent for the recommendation. We look forward to seeing you again...

Reviewed 1 week ago via mobile

The hotel was dirty, the beds old, there was only a thin blanket on the bed. Breakfast was ok not great and the restaurant we went to ear there had disgusting food worse I have had in years. I wouldn't recommend this place to anyone. Only thing I can compliment them for is a nice. Dog park.

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Helpful?
Thank Muffin1949
Management response:

Thank you for your feedback. We work hard to not only meet but exceed guest expectations and it’s always a disappointment to hear when we’ve missed the mark. I can assure you this is not the normal standard for our hotel. We would like the opportunity to win back your loyalty. Please give me a call directly when booking with...

Surrey, Canada
Reviewed 1 week ago via mobile

This is a clean BW with a great price point and a very good full breakfast included. Rooms appear to be older but redone and very clean. Beds are not that comfortable but may have just been my room. If you want to head to historical down town you will need to drive but a good economy for those stopping...

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Helpful?
Thank Qtown71
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Great feedback! We’re delighted to hear you stayed and found the Pony Soldier worthy of a recommendation. It sounds like your room was clean, breakfast was good and the staff showed warm responsiveness. I’m surprised to hear we only earned a three-star satisfaction rating! I know that some mistake the hotel rating system for an opulence scale, but it is...

Reviewed 1 week ago

Not exactly the Ritz but our experience was very good. Clean rooms, lovely staff, decent breakfast, everyone willing to help with any requests. Location not bad, not in the little town itself, but just a few miles down the road from the historic downtown.

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Helpful?
Thank lindalee m
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thanks so much for supporting our efforts here on TripAdvisor. Your comments will surely be helpful to those looking for comfortable, cozy accommodations with an eager to please staff. Please come and visit beautiful Flagstaff again soon! Best, Scott, GM

Eugene, United States
Reviewed 1 week ago

traveling to New Mexico this was the best stay and the most comfortable and affordable place to stay. great rooms and great Breakfast quite and the staff was always very helpful.I love this place. rail road was across the street but did not hear it.

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Helpful?
Thank Norman S
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

We have a genuinely caring team here which I am proud to lead. I’m happy to report that this was the sentiment that carried through to you - and that we made your ‘best of’ list. Please come and visit again soon. Enjoy the season! Best, Scott, GM

Madera, United States
Reviewed 2 weeks ago

Hotel was very nice, Breakfast was good. Room was comfortable and close to an exit which makes it easier for my husband. Only problem was a glitch in the Bestwestern site, kept telling me all the hotels were booked so I had to call instead of booking online. I would stay there again.

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Helpful?
Thank Tome M
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for the helpful feedback! I’m glad to hear our property warranted a great rating. With all the delicious options our breakfast is a hit with guests! I am looking into your feedback about our website and appreciate you bringing that to my attention. We look forward to your return. In the meantime - safe travels! Best, Scott, GM

San Tan Valley, Arizona
Reviewed 2 weeks ago

Great place to stay. Breakfast items need to be addressed. Would not eat here, but the coffee was good. Overall experience I will rate 8 out of 10 for the area and hotel selection. The pool needs some attention as well. Not the cleanest.

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Helpful?
Thank Justin O
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your stay. An 8 out of 10 is a great rating and we appreciate you taking the time to leave comments. I’m sorry to hear the breakfast did not suit your preferences. While usually a guest favorite due to the wide variety of delicious options we offer, it is with regret to learn there wasn’t something you...

california, United States
Reviewed 2 weeks ago

great stay for pets, stay in the back of the hotel to get away from the train noise. my dog and cat were treated like they should be . Breakfast was Great. Bacon was served and the food was fresh cooked and the hosts were friendly.It Really made the difference on the final leg of my journey.

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Helpful?
Thank Q2218PNjamess
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for taking the time to share your experience. I’m especially glad to hear your furry family members had a good stay too! It’s always encouraging to know we’ve made a difference. Come see us the next time your travels bring you to Flagstaff. Happy trails! Best, Scott, GM

Los Alamitos, California
Reviewed 2 weeks ago

Best Western Pony Soldier Inn & Suites offers a restful and energizing stay. It's access to Arizona's northcentral area provides many opportunities to enjoy the mountains and the Grand Canyon. A must visit for a Southwest USA road trip.

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Helpful?
Thank 389gregoryl
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for the excellent ratings! And we couldn’t agree more that Flagstaff is “a must visit for a Southwest USA road trip”. Our location makes it really easy to day trip to many spectacular sites including Sedona and the Grand Canyon. We hope you’ll have another opportunity to visit. Remember, the best rates are always found when booking direct...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: $105 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a mobility issue - don't take a room on the second floor - no elevators”
 of 5 bubbles GBishome, 7 Oct 2016 | Read review
“Stay on the top floor and away from the road/rail.”
 of 5 bubbles josiep495, 26 Sep 2016 | Read review
“Ask for non-smoking room with fridge and window facing east, giving you a pretty view of Route 66 and the railroad.”
 of 5 bubbles gregbV5698NM, 28 Jul 2016 | Read review
“Arrive early, eat breakfast early as the hotel fills up during the summer tourist season.”
 of 5 bubbles CasualView, 2 Jul 2016 | Read review
“Best continental breakfast”
 of 5 bubbles diesella, 29 Jun 2016 | Read review
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