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We called ahead to find out if they had parking for a moving truck, we were told there was plenty of room. When we arrived about 7-8pm, there was no room to park the truck and he was refusing to let us stay. We finally...More
Response from Tina M, Guest Relations Manager at Travelodge Northern Arizona University DowntownResponded 25 January 2018
Thank you for letting us know about the inconveniences that you experienced due to our parking arrangement. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest...More
It's called "Travelodge Northern Arizona University Downtown", but, when I tried to Googlemap it, it took me to an empty lot. After an hour of looking for it, I found it, but, the desk clerk kept saying, "This is not Downtown, Downtown is five miles...More
Thank Stephen L
Response from Brandy C, Guest Relations Manager at Travelodge Northern Arizona University DowntownResponded 12 January 2018
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast and room. On behalf of our entire staff, we thank you for choosing to...More
It was annoying when the front desk kept calling us and asking how many people were in the room I had family visiting us and we were getting complaints at 4 in the afternoon saying we were loud. The wifi was horrible and they said...More
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Response from Tina M, Guest Relations Manager at Travelodge Northern Arizona University DowntownResponded 8 January 2018
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our wifi and front desk. Please do come see us again.