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Knights Inn Flagstaff

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Traveller (49)
Room & Suite (21)
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Overview
  • Excellent1%
  • Very good15%
  • Average17%
  • Poor25%
  • Terrible42%
11 Apr 2018
“Checked out a day early ”
28 Jul 2017
“Way over priced for quality of room.”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Room Service
Pets Allowed
2 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)
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11 - 15 of 125 reviews
Reviewed 21 September 2017

Checked in 9/3/17. I was charged an additional $10.00 for a non-smoking room. I agreed to the up charge. Came to $64.00 On 9/4...they charged an additional $18.45 AND $40.63???? Called them to inquire on 9/5.....emailed them 9/6....Still haven't heard a reply or CCard credit....More

Thank GaryHead
Response from GMFlagstaff2014, Guest Relations Manager at Knights Inn FlagstaffResponded 25 September 2017

GaryHead, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. Please feel free to contact us if this situation has not been resolved to your satisfaction. I hope you will forgive this error and the...More

Reviewed 20 September 2017 via mobile

Front desk/owner very rude and continued to accuse me of trying to have 4 guests instead of 2. Wanted my credit card, room was prepaid. Rooms very small, beds old& uncomfortable, no phone in room. Tv would not come on, had to go to desk...More

Thank Kimberly G
Response from GMFlagstaff2014, Guest Relations Manager at Knights Inn FlagstaffResponded 25 September 2017

Kimberly G, Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable. Your comments will be shared with the hotel management for improvements and we hope you will...More

Reviewed 8 August 2017

First, as this was a Wyndham and I was booking it sight unseen, I had certain expectations based upon other stays across the country at Wyndham brands. This hotel, by comparison was a dump. Let's start with the saggy mattresses and 1980s bedspreads. The towels...More

Thank melaniedR9153TH
Response from GMFlagstaff2014, Guest Relations Manager at Knights Inn FlagstaffResponded 10 August 2017

melaniedR9153TH, Thank you for taking the time to share your experience! I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is...More

A TripAdvisor Member
1
Reviewed 29 July 2017 via mobile

Called day prior for reservation for myself and 4 grandkids on our way to Grand Canyon. Booked it at $98.00. When I got there asked for roll away for 3 yr old said didnt have one and would upgrade to 3 bed for 30.00 more....More

Thank A TripAdvisor Member
Response from GMFlagstaff2014, Guest Relations Manager at Knights Inn FlagstaffResponded 31 July 2017

Dear Guest, Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the outdated condition of the facility will be addressed accordingly....More

Reviewed 25 July 2017

I don't understand people's negativity about this location. I found this location because it was the lowest price on Travelocity. I then booked through the Wyndham website to save addition money (only $79 for a room in Flagstaff in July!!). Is this a 4 star...More

Thank Bryce20993
Response from GMFlagstaff2014, Guest Relations Manager at Knights Inn FlagstaffResponded 28 July 2017

Dear Bryce20993, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We greatly appreciate that you've...More

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About
Amenities
Top amenities
Free Parking
Breakfast included
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Room Service
Room amenities
Microwave
Details
Price range
USD 73 - USD 272 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 73 - USD 272 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (49)
Room & Suite (21)
Questions & Answers
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scordova1960
30 June 2016|
AnswerShow all 2 answers
Response from Judith A | Reviewed this property |
Did not travel with pets. Call the Hotel.
0
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Room Tips
"Ask to be as far from the main street intersection as possible. It's a busy college town."
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"Please call hotels before making a reservation."
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"Don't even try booking here."
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"Take your written confirmation with you to check in and out. The State is 6.9% and Flagstaff is 4.051%"
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