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Radisson Lackawanna Station Hotel Scranton

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Radisson Lackawanna Station Hotel Scranton
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889 Reviews from our TripAdvisor Community

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Showing 887: English reviews
New Paltz
Reviewed 2 days ago NEWvia mobile

Run!!!! We go 3 rooms to stay in while my Dad was in the near by hospital. I pulled down the sheets In One bed to find a bed bug or lice...dead but how is that possible if they changed the sheets??! Next bed had dried blood on the comforter and scab under the sheets!!!!!!!!!! Other room had a few...

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Helpful?
Thank 230taniaw
NA
Reviewed 5 days ago NEW

This is a beautiful hotel with a lot of historical value for Scranton, PA. The rooms are nicely renovated and are very comfortable. It was a very nice place to attend a continuing education course. The buffet was fresh with a variety of food. Great place for fine or casual dining. My husband and I will definitely stay here again.

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Helpful?
1Thank carolyng307
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you very much! Our staff absolutely loves reading positive reviews for their efforts in service. We are very proud of the extensive guest room renovations that make this station shine like the boutique gem that it is. Our Grand Ballroom and meeting areas will be getting a refresh as well this January to make our meetings and events even...

Philadelphia, Pennsylvania
Reviewed 1 week ago NEW

Stayed for a wedding (wedding-related services were very nice). I was looking forward to staying here for the history and after having heard good things. After we checked in and went upstairs, we found a used towel hanging in the shower. The tissue box in the bathroom was empty. The lock on the bathroom door didn't work. We looked everywhere...

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Helpful?
Thank PattyK88
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

We certainly do apologize for the oversights in the preparation of your accommodations. While we have a staff that strives for and attains excellence, it is very disappointing when we do occasionally miss the mark. We will identify the proper action for retraining and evaluating where we failed for you. We do hope you will give us another chance in...

florida/nevada
Reviewed 1 week ago

This is a great hotel and I wonderful downtown location. The shuttle driver was wonderful. He gave us a tour of downtown and A lot of good tips on restaurants in the area. We have towels clean in the rooms were beautiful. I love converted train stations. All the staff was wonderful and appreciative that we were there. This is...

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Helpful?
Thank funjerry
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you so much for your kind review. Our staff does indeed take great pride in the station, in hospitality, and in personal service. They will be excited to read your recognition. Our downtown location does give our guests many choices in shopping, spas, dining, and sight seeing. We are very excited that the brand new Crunch Fitness just a...

Reviewed 1 week ago

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Helpful?
Thank CBSommer
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Canandaigua, New York
Reviewed 1 week ago

If you are into old buildings, visit this one. And plan to spend several hours looking at the details. Spent a couple nights here, based on TA reviews, and came away more impressed than we thought we might! Room was clean, quiet and comfy. LOTS of food options, accommodating staff, and relaxing at good value. We had special requests that...

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Helpful?
Thank Jim O
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

While we enjoyed reading your review of our new renovations, we are actually most excited to read the review regarding the wonderful hospitality of the staff. Hospitality is what we are in the business for and our staff takes great pride in their thoughtful service. Comments like yours motivate them to excel even further; thank you! Now that we have...

washington, DC, United States
Reviewed 2 weeks ago

This lovely hotel was originally a bustling train station in Scranton, built in the early 20th century. It has been lovingly restored. The stained glass ceilings in the lobby atrium are beautiful, as are the detailed mile 'paintings'. The staff was very friendly courteous, helpful. The price was quite reasonable. It is easy to reach, just off Route 81 in...

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Helpful?
Thank Olivia H
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you so much for taking the time to stay with us and to write of your pleasant experience. Our staff takes great pride in discussing the history of the station and of some special elements throughout this wonderful structure, opened by President Truesdale in 1908. The tile mural paintings in the Lobby were designed by Clark G. Vorhees depicting...

Moosic,PA
Reviewed 2 weeks ago

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Thank F7963XPsallym
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Reviewed 2 weeks ago via mobile

This is a beautiful hotel. When you walk inside it looks like the great Gatsby. The staff is friendly and accommodating. The rooms are clean and food in the restaurants is good. I will definitely stay here again.

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Helpful?
Thank screennamessuck102
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Thank you for your kind words, and our staff is always up for the challenge to operate a clean, modern hotel with culinary style while honoring the past and maintaining all of the special elements of a grand and historic train station. We take great pride in the classification of an Experience Hotel. Our café opens daily at 5am and...

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago via mobile

Unfortunately I can not recommend staying here. I feel bad because it is a historical building and worth seeing, but not staying. There needs to be something in the building to keep it alive and apart of history. I booked here because of the historical aspect and they boasted newly remodeled rooms..... Not Walking into our room, it was small...

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Helpful?
Thank karen b
Katie C, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this review

Hello Karen! Thank you for taking the time to review your stay with us on Trip Advisor! We are thrilled you chose to stay with us. I am very sorry that your experience did not meet your expectations. We are very proud of all of the hard work we have put into our complete renovations of the guest rooms. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Beautifully restored former D.L.& W rail station. Designed by Kenneth Murchison and dedicated by President Truesdale in 1908, this neo-classical French Renaissance structure is the gem of Scranton boasting 146 renovated guest rooms along with Carmen's 2.0 Restaurant, Trax Bar & Grille, and elegantly appointed modern Banquet and Event space. We also offer freshly brewed coffee along with 10 wines by-the-glass, specialty Italian desserts, and pastries in our Station Cafe located in the Grand Lobby. Our distinctively professional and qualified staff proudly offer a 24-hour Fitness Center, 24-hour Business Center, 24-Hour Security, Free in-room high speed wireless, and complimentary airport shuttle to/from Scranton/Wilkes Barre International Airport. ... more   less 

Additional Information about Radisson Lackawanna Station Hotel Scranton

Address: 700 Lackawanna Ave, Scranton, PA 18503-1705
Region: United States > Pennsylvania > Scranton
Price Range: $114 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Lackawanna Station Hotel Scranton 3.5*
Number of rooms: 146
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Also Known As:
Radisson Scranton
Scranton Radisson
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Lackawanna Station Hotel Scranton staff and other travellers.
5 questions
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3 months ago
Scranton, Pennsylvania
over a year ago
Waltham, Massachusetts
over a year ago

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Questions? Get answers from Radisson Lackawanna Station Hotel Scranton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advice to request a quiet room with city view - corner room 213 was quite nice.”
 of 5 bubbles 348jimo, 28 Nov 2016 | Read review
“ask fro a room overlooking the Electric City sign”
 of 5 bubbles fredg489, 19 Nov 2016 | Read review
“every room that we stayed in over the years was beautiful and quiet”
 of 5 bubbles D5700YVjoannem, 4 Nov 2016 | Read review
“We loved it and got a great deal in September”
 of 5 bubbles 917markd, 25 Oct 2016 | Read review
“No idea. They need to be upgraded and CLEANED.”
 of 5 bubbles williamcU8441FV, 24 Oct 2016 | Read review
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