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Residence Inn Scranton

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Residence Inn Scranton
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148 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Scranton
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Showing 146: English reviews
Boston, Massachusetts
Reviewed 18 June 2015 via mobile

The pros, it was fairly clean. The cons, the staff ranged from excellent to incompetent. The hotel looked dated and tired. The lobby, hallways and rooms need renovating. It's not well located but is nicely landscaped. There are other better options in the area.

Thank barinr
Amanda E, General Manager at Residence Inn Scranton, responded to this review

Dear barinr, Thank you for your stay and feedback. I'm glad you have found your room to be clean but please know that I have shared your review with my team as a training exercise. We hope that you would give us another try in the future.

Clarksville, Tennessee
Reviewed 15 June 2015 via mobile

This hotel is in a good location, once you find it. It is very easy to miss the turn for the hotel, go past it, and then have to pull into a shopping center to get turned back around. The room was clean and the bed comfortable. The staff was not up,to,the level I have come to expect at Residence...

Thank HJK13
Amanda E, General Manager at Residence Inn Scranton, responded to this review

Dear HJK13, Thank you for your feedback regarding our Residence Inn by Marriott. Please know that we have reviewed you comments as a tool with our team. We look forward to welcoming you back in the future.

Galloway, Ohio
Reviewed 27 May 2015 via mobile

We love Marriott's smoke free policy, so they are our go to hotel when traveling. There was one issue with this stay and that was a dirty pillow case on one of the pillows. Yuck! It smelled like dirty hair. Everything else was good.

Thank Cathie G
Amanda E, General Manager at Residence Inn Scranton, responded to this review

Hi Cathie G, Thank you for your loyalty to Marriott. We love that you are happy with the non smoking policy at our hotels. We hope to welcome you back in the future.

Reviewed 23 May 2015 via mobile

Paper thin walls.. Could hear perfectly the conversation in next door room. Incredibly loud traffic noise from nearby highway. Bathtub had all the enamel worn off and was brown in large patches. Old old old. Shame on Marriott for not requiring a reno of this place. Do not stay here unless you are desperate.

Thank Andrya S
Amanda E, General Manager at Residence Inn Scranton, responded to this review

Dear Andrya, Thank you for your review please know that we strive to maintain all Marriott Standards and have audits to ensure this. We hope you continue your loyalty to Marriott and look forward to welcoming you back in the future.

Overton, Nevada
Reviewed 15 May 2015 via mobile

This property was in dire need of an update. The furniture inside our suite must have been at least 20 years old. The mattress was lumpy and uncomfortable. The kitchen floor had large gaps in between the seams and a large chunk missing (see pics) which posed a safety hazard with bare feet. The coffee maker was old and did...

1Thank jojo_letsgo
Amanda E, General Manager at Residence Inn Scranton, responded to this review

Dear JojoHuntsville_AL, Thank you for your review. We are very happy we were able to provide you with a clean quiet room for your stay. We hope to welcome you back in the future and appreciate your loyalty to Marriott.

Wilmington, Delaware
Reviewed 15 March 2015 via mobile

This is one of those properties that you can always count on for consistent quality at affordable rates. It appears the management team has their act together because the entire staff is well trained and extremely helpful. Rooms are spacious and decent quality for this class property. Nice breakfast served in the morning by some very sweet ladies. Don't miss...

Thank rhinoshab
Amanda E, General Manager at Residence Inn Scranton, responded to this review

Dear Rhinoshab, Thank you for sharing your feedback regarding your stay at the Scranton Residence Inn by Marriott. We are delighted you enjoyed our breakfast, and accommodations. Our team really strives to make our guests feel they are at a home away from home.

Philadelphia, Pennsylvania
Reviewed 24 November 2014

Stayed at this property for an extended period recently. The was for a group event and the staff was very pleasant. The staff was over accommodating and couldn't haveen been nicer, especially the sales manager. She was a big help for our group. The rooms were always clean and so was the rest of the property.

Thank J T
Chelsea C, Director of Sales at Residence Inn Scranton, responded to this review

Hi JT, Thank you for reviewing our hotel and your loyalty to our property! We're grateful that we had the opportunity to host you while working in Northeastern PA and are happy you found our staff friendly and our suites clean. Hopefully that we'll have the chance to accommodate you again the next time you visit beautiful Scranton, PA!

Washington DC, District of Columbia
Reviewed 24 November 2014 via mobile

I was disappointed with this hotel as it is not up to the standards of the Marriott chain. The one bedroom suite was small and the furniture was old. The mattress on the sofa-bed was awful. Our two teenage girls didn't sleep much as it was not comfortable. The water from the faucets was extremely bad tasting. The service however...

Thank Opus77
Chelsea C, Manager at Residence Inn Scranton, responded to this review

Thank you for taking the time to review our hotel. We are very sorry to hear about your experience with the sofa bed mattress and apologize for your daughters' lack of sound sleep. We certainly will address these issues in order to create the best Marriott experience possible. We are happy that you found our staff friendly and enjoyed our...

Reviewed 8 October 2014

We had a 2 bedroom suite with 2 baths and living room (3 TV's). Friendly and efficient staff at check-in and check out. Great location off I 81. Free hot and cold breakfast. Free parking. Free internet. There is a Chinese/Sushi buffet 100 yards away and numerous other restaurants within 2 min drive.

Thank ZingerOntario
Chelsea C, Manager at Residence Inn Scranton, responded to this review

Thank you for taking the time to review our hotel! We are happy that you found our hotel spacious and clean, our staff friendly and helpful, and were able to enjoy our amenities and surrounding restaurants and attractions. We hope we will have the opportunity to accommodate you again the next time you visit Scranton PA!

Carleton Place
Reviewed 7 October 2014

We found ourselves in Scranton with limited availability for rooms due to the manhunt. Debbie at the front desk welcomed us. Gave us tea and just made us feel homey and safe. Older style suite but clean and well appointed..good value..a bit difficult to, poorly signed

Thank Diane78
Chelsea C, Manager at Residence Inn Scranton, responded to this review

Thank you for taking the time to review our hotel. We are happy to hear that Debbie was able to provide a welcoming check in- we're grateful to have her on our team! We also are glad that you found our hotel clean and hope to accommodate you the next time you are in need of a hotel in Northeastern...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Discover award-winning service and convenience at the favorite extended stay hotel- the Scranton Residence Inn! Our superior location is only a few miles from major highways and over 50 restaurants, shops and entertainment destinations. In addition, our hotel is in the heart of Northeastern PA's Oil and Gas region and only minutes from many healthcare facilities including CHS, Geisinger, TMG, and Allied. You'll feel right at home with complimentary perks that include daily hot American breakfast buffet and a social hour three nights a week featuring light fare with beer and wine. Guests enjoy access to our 24-hour fitness and business centers, indoor pool, and grocery shopping service. Our spacious suites feature fully equipped kitchens and free Wi-Fi. We're pet friendly, too! Are you a frequent Marriott guest? Take advantage of the exclusive Marriott Rewards Program. Whether traveling for work or play, make the smart choice of extended-stay hotels in Scranton, PA - Residence Inn by Marriott Scranton. ... more   less 

Additional Information about Residence Inn Scranton

Address: 947 Viewmont Dr, Scranton, PA 18519-1663
Region: United States > Pennsylvania > Scranton
Price Range: $146 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Scranton 3*
Number of rooms: 78
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Also Known As:
Residence Inn Scranton Hotel Scranton
Residence Inn Dickson City
Dickson City Residence Inn
Scranton Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Scranton staff and other travellers.
1 question
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Hamilton, Ohio
7 months ago

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Questions? Get answers from Residence Inn Scranton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A terrific choice of hotels”
 of 5 bubbles LPO73, 8 Jan 2017 | Read review
“Inside rooms away from highway are quieter”
 of 5 bubbles BobSClinton, 7 Oct 2016 | Read review
“On the ground floors, the views are limited.”
 of 5 bubbles Q3508ZVwilliams, 5 Oct 2016 | Read review
“Request a room away from the highway”
 of 5 bubbles S4841ZBwaynes, 11 Sep 2016 | Read review
“Stay away from the elevators and the rooms close to the stairways. People tend to be louder in those areas.”
 of 5 bubbles EEKlectic, 8 Aug 2016 | Read review
5 of 5