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All reviewsone bedroom suiteasked for a quiet roommarriott appfull size fridgeshopping and restaurantsindoor pool was nicebasketball courtlaundry roomfresh fruithot and cold selectionshome away from homeextended stayfood itemssnow tubinggas fireplacecomplimentary breakfastsofa bed
I passed through this City, on my way to NY from Niagara Falls.
The Hotrl a 3 Star is very clean and kept.
The surrounding is nice, the staff professional.
I got a big room, with even a kitchen, which I did not use.
This is not Marriott standards. They should NOT be charging $165 a nite to stay here. We arrived at the hotel and the outside garbage can was overflowing onto the ground. The front side walk is falling apart; then we had to wait 3-4 minutes...More
Response from Patricia B, Manager at Residence Inn ScrantonResponded 1 week ago
Thank you for your comments. I have shared your feedback with my team to correct the controllable issues so this does not happen going forward.
The efficient check-in and the good natured front desk attendant was a welcome sight after 9 + hours on the road! All questions answered and complete directions given to our room location. She had restaurant recommendations, and provided a map too.
Our 3rd floor room...More
We spent two nights at this hotel and thought it was pretty good. The room was spacious with a kitchen and the staff are VERY friendly and helpful. There was plenty of parking. There is a small fitness center and an indoor pool. We did...More
Response from Patricia B, General Manager at Residence Inn ScrantonResponded 4 weeks ago
Thank you for leaving comments. I am so glad you enjoyed your stay at our hotel. We look forward to welcoming you back in the future.
Hotel smells like animal. And unfortunately they do not shampoo the carpets or clean it to remove the smells. The hallway and common areas are dingy and dirty. When we stayed there the dishwasher was broken our entire stay which was about five days they...More
Response from Patricia B, Manager at Residence Inn ScrantonResponded 6 July 2018
Thank you for your comments. We have shared this with the appropriate team members to get these issues corrected.