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All reviews club floor renovated room nice hotel parking garage starbucks coffee per day great rate dance competition six flags beds were comfortable indoor pool hall of fame big e off the highway atrium mvp chino
They make an effort but when you put lipstick on a pig, it’s still a pig. I stay here often due to Marriot rewards platinum member. Never get my “perks” unless I ask and 50% of the time the bill is wrong and I have...More
Date of stay: November 2018
Response from TomP3048, Assistant General Manager at Sheraton Springfield Monarch Place HotelResponded 2 days ago
Thank you for your feedback, I am sorry we are not meeting your expectations. We should be better than this and I do hope that if in the area you stop in and I would like to meet with you. I know we...More
I recently stayed here while attending the Amherst model railroad show. Held at the end of January at Eastern States ( highly recommended in the model railroad and railbuff communities ). This was my second time attending and second time staying at this great property....More
My room was old but satisfactory with the usual coffee/tea and no microwave
The biggest problem was the noise which would echo up from every floor especially at the weekends when the hotel had sporting events on the television which was even louder during live...More
I recently spend a night here. I had read about the refurbished rooms but I was not so lucky in my room assignment. I guess platinum premier status doesn't matter much. Anyway, my room was clean but badly in need of update. I felt like...More
Date of stay: December 2018
Response from Paul M, General Manager at Sheraton Springfield Monarch Place HotelResponded 1 week ago
Thank you for sharing your recent experience with us, I am glad that overall you enjoyed yourself while staying with us. I am happy that you found your guest room clean and orderly and our staff friendly. I was disheartened to learn of your breakfast...More
I stayed here on business with my associates. I'm giving it to stars because of the housekeeping staff not being considerate to the guests.
It's a pretty nice hotel, clean and also friendly front desk staff BUT in the morning get ready for the explosions...More