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Springfield Marriott

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Springfield Marriott
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334 Reviews from our TripAdvisor Community

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Showing 330: English reviews
Stony Brook, New York
Reviewed 20 November 2016

Upon checking in we were given our room keys right away. Parking the car is a little treacherous with the garage's spiral turns, but parking was ample. Our room was right outside elevators, much to our dismay. We asked for a few hypo-allergenic pillows since I am allergic to feathers. We called soon after we checked in. When we went...

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Helpful?
1Thank HorseLady5580
Lisa N, Manager at Springfield Marriott, responded to this review

HorseLady5580, Thank you for your recent stay at the Springfield Marriott and for your feedback regarding your stay. We appreciate the time you took to give detailed feedback and glad that you enjoyed a pleasant stay. We hope that you continue to choose Marriott for your travels and please let me know if you should need anything should your travels...

Reviewed 18 November 2016

Springfield isn't really a place that you'll ever want to be unless you really have to be there, I had to be there so at least the Marriott was super convenient for where I was visiting in the Tower Square offices. Nothing was particularly wrong with the place but the decor did look like it needed a good spruce up....

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Helpful?
Thank Nigel S
Lisa N, Manager at Springfield Marriott, responded to this review

Nigel S, Thank you so much for your positive comments about staff service at the Springfield Marriott, especially in Currents. We will share your recognition with the team. We thank you for choosing Marriott Springfield for your travels. Lisa Novelli Senior Manager, Guest Experience

Newburyport, Massachusetts
Reviewed 2 November 2016

I've used this property a number of times for both business and pleasure, and it is consistently good quality for the money, it will neither knock your socks off nor disappoint, it is just what I expect for my needs, and one of only two places in Springfield where I choose to stay.

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Helpful?
Thank Mitigwa201
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for providing your feedback. I always enjoy reading comments from our guests. Happy to learn you have been with us more than once, our team has been consistent on each visit and you enjoyed the view of the CT River.

Reviewed 1 November 2016 via mobile

Other than the garbage and murder scene under my bed, the staff was friendly and the pool & fitness center were great. Chose to spend as much time as possible out of my room to avoid being creeped out. Close to freeway & restaurants. Advice is to check your room before getting too comfy. -_- Gave a poor rating only...

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Helpful?
Thank Hundeho
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us and for providing your feedback. I was disappointed to read of the debris found under your bed and the overall condition of the box spring. Please know that I will share your feedback with our housekeeping manager so corrective action can be taken. Thank you for acknowledging our health club and the...

Mineral, Virginia
Reviewed 31 October 2016 via mobile

Horrible run down hotel Lobby looks nice Nice Starbucks etc But zero customer service Ice machine on the 3rd floor sounds like an airplane taking off Heard all thepugh the night despite being down the hall Lightbulb in 3 of the 4 lamps Shampoo missing No trash bags in the trash cans Carpet stained and "looked" not vacuumed Tv had...

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Helpful?
1Thank Mitzi P
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying. I was most disappointed to read about the service and cleanliness issues you mentioned in your review. Please accept my sincere apologies for these items not being addressed by our housekeeping department. Please be assured that I will share you feedback with our housekeeping manager and his team. I hope you will continue to...

Boston, Massachusetts
Reviewed 31 October 2016

I loved my 11th floor room at this Marriott, with its view of the west bank of the Connecticut River. The room was well kept and just the right size for a single person. The room service meals were delivered promptly and were delicious. The parking garage was somewhat baffling, both in its administration and in its traffic patterns. I...

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Helpful?
Thank Chaucerian
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us. I was pleased to read that you enjoyed the view of the Connecticut River from you room and that overall you enjoyed your stay. We hope to see you again when your travels bring you back to Western MA.

Bridgeport
Reviewed 29 October 2016 via mobile

Stayed here overnight in a business trip- it is conveniently located off the highway and staff was extremely friendly. I used none of the amenities except wifi which is free in the rooms. My one big complaint is that there are no coffee pots in the room. I am up very early and there was no place to get coffee...

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Helpful?
1Thank jpsunshine99
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with as and acknowledging our location and the friendliness of our staff. I’m sorry you did not locate the coffee machine in your room. All rooms have single cup coffee brewers next to the mini-frig in the armoire. I will ask our housekeepers to inspect all room to ensure none are missing.

Reviewed 20 October 2016 via mobile

Stayed at this hotel for a wedding! The room was clean the hotel is classy and convenient! Staff very helpful showed us where the church was for the wedding! Easy check in easy parking! Would definitely stay here again if I had an event in that area! Room was perfect hotel was quiet and we got answers to all the...

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Thank Frannieblob
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for sharing your experience with us. I was pleased to read about our cleanliness, staff service and overall amenities that we offer. I hope you had a great time at the wedding and we look forward to your next visit.

Charlton, MA
Reviewed 13 October 2016

This hotel is located in the center of downtown Springfield . The staff was very nice and efficient. The cost is a little high with the fact that you also have to pay for parking. What started off as a 130 dollar stay with the taxes and parking ended up to be closer to 200.

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Thank 1948Bob
Bill H, General Manager at Springfield Marriott, responded to this review

Bob, Thank you for staying with us and for sharing your review. I appreciate your acknowledgement of our location and the service provided by our team. We look forward to your next visit.

Missouri
Reviewed 7 October 2016 via mobile

Great hotel! This is my second year staying here for a conference. Wonderful clean rooms, great service and a good restaurant. The location is right off of I-91 so it is very handy but a little noisy if you are on the side with the highway. BUT the hotel staff thought ahead and provided a white-noise machine in the room....

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Helpful?
Thank familyoffiveMissouri
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with and for sharing your feedback. It’s always nice to read a review from a repeat customer and I will share your comments with our team. Thanks again and we look forward to your next visit.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 

Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Region: United States > Massachusetts > Springfield
Price Range: $197 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Marriott Springfield Hotel Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Springfield Marriott staff and other travellers.
3 questions
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Montgomery County, Pennsylvania, United States
8 months ago

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Questions? Get answers from Springfield Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel separates groups from the general patrons i.e. Kids groups/sports teams etc. Select higher floors (10th plus) for privacy and views.”
 of 5 bubbles airehead2, 16 Feb 2017 | Read review
“ask for a quiet room”
 of 5 bubbles marylouc388, 14 Feb 2017 | Read review
“Even numbers face the river”
 of 5 bubbles solarpowered1, 1 Jan 2017 | Read review
“Room 1006 was quiet, well appointed and comfortable”
 of 5 bubbles JudyK288, 24 Nov 2016 | Read review
“Try staying away from elevators”
 of 5 bubbles HorseLady5580, 19 Nov 2016 | Read review
5 of 5